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New Motors BMW
Erie, PA
2,328 Reviews
New Motors proudly sells BMW, Volkswagen, and Subaru. Come see us today and we will help get you into the vehicle you want. Our dealership has built a reputation on providing courteous, honest service. Our customers appreciate the way we do business, and we know you will too. Take a moment to read the info below and find out what makes us an exceptional place to buy or service your automobile. New Motors started as a gas station in 1927 in Hartstown, PA as a gas and service station with Vincent New as proprietor. He later grew to selling Chevrolets and pre-owned farm equipment.
As times changed in the automotive industry, the Chevrolet sales were eliminated and replaced with a used car outlet and Volvo's acquisition in 1963 followed by Saab and Fiat. His 2 sons, Larry and Gary, began working in their father's garage in the early 60's.
The New brothers quickly learned that hard work and good service would earn a customer for life. It was this work ethic that influenced Larry and Gary to develop the company's mission statement:
"To ensure that you remain our customer for life we are committed to exceed your expectations---Period!"
Every employee from the original 3, to the current 95, practices the mission statement, striving for customer satisfaction.
The decision was made to move the dealership to Erie, PA as an exclusive Volvo dealer in 1971. The 8,000 square foot building was built on 3 acres of land. Vincent New passed away just 3 short months after the completion of the New dealership. He did not get to see the expansion to 80 acres with facilities combining 42,500 square feet of work space with 2 showrooms housing the current used department and 3 franchises (Subaru, Volkswagen, and BMW).
New Motors is now the top parts wholesaler in PA, Ohio, New York, Virginia, and West Virginia. The company has earned the dealer of excellence and Stellar Performers Certification from Subaru for their drive in outstanding customer Satisfaction.
New Motors in the Erie, Meadville, Edinboro, Waterford and Fairview area is proud to be an automotive leader in our community. Since opening our doors, New Motors has maintained our solid commitment to our customers, offering the widest selection of cars and trucks and ease of purchase.
Whether you are in the market to purchase a new or used vehicle, if you need financing options, we'll help you find a car loan that works for you! Even if you have bad credit, or are a first time car buyer, you can trust that New Motors will professionally fit you into the automobile of your choice.
New Motors professionally managed Service and Parts Departments are open extended hours to accommodate our customers' busy schedules; and, as always, New Motors offers competitive pricing for your automotive maintenance needs. Please feel free to contact us at 877-732-2478 if you have any questions or concerns.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 2,328 reviews
January 23, 2012
I do not understand why there are any good reviews on this place. Please Do not do business here. The staff at this place is very lazy, unorganized, and do not deserve to be making an income from you. Ma this place. Please Do not do business here. The staff at this place is very lazy, unorganized, and do not deserve to be making an income from you. Many of my friends and I have had numerous problems with work done to our cars. In my case I was just trying to schedule an oil change/ brake pad replace. The salesmen I talked to tried said they wrote me in and would call back with a time for me to come in. 3 TIMES I called and never had a scheduled appointment.. And for my friends that got an appointment for similar services, they got there car back with overpricing of labor, and mechanical problems. This dealer is a disgrace to the Subaru name. I now have to drive an hour away to a respectable dealer in Warren, PA. But let me tell you it is worth every lost minute then doing business with New Motors. And for who ever runs this site if your reading this, I really doubt all the good reviews on this place are being written by true customers. More
by SubaruGrant
Employees Worked With
Service Manager
November 01, 2011
Carol found the exact car we were hoping to purchase very quickly. The sales process went very smoothly. We had good communication to keep us up to date on when the car would be arriving. Once it arrived quickly. The sales process went very smoothly. We had good communication to keep us up to date on when the car would be arriving. Once it arrived we were able to pick up the car at our convenience. More
by LongTimeSubOwner
Employees Worked With
Carol Bianchi
October 27, 2011
I could not have asked for a better experience when buying/leasing my first vehicle. Mindy was just great! very sociable, and informative. It was very nice to have someone listen to what i wanted rathe buying/leasing my first vehicle. Mindy was just great! very sociable, and informative. It was very nice to have someone listen to what i wanted rather than do what needed to be done to meet a quota. Mindy took the time to run different numbers to get me as close to the monthly payment I felt comfortable with. The general manager did my financing and got me the best deal possible. There is nothing that could have been done to make my experience better. More
by amt1441
Employees Worked With
Mindy Moses
October 18, 2011
The salespeople were very knowledgeable and friendly. Nate respected my time, did not rush me, humored my thoroughness (on test drive an in general), and overall made the car buying experience very pleas Nate respected my time, did not rush me, humored my thoroughness (on test drive an in general), and overall made the car buying experience very pleasant. On the transactional side, Allen was very friendly, explained all of the paperwork well, and was very easy to work with. I have the feeling that the staff at New Motors is genuinely interested in making sure my experience as a customer goes well and that they want to maintain me as a customer. More
by bill.gross
October 06, 2011
The experience of buying my new first car went extremely smoothly. I was very comfortable working with Shane Harney. He is calm, patient, and knowledgable. He really took time to show me everything on the smoothly. I was very comfortable working with Shane Harney. He is calm, patient, and knowledgable. He really took time to show me everything on the car and to be sure I understood it. I can't recommend him highly enough! More
by clifftruby
October 03, 2011
Our salesperson, Andrew Vollant, was low-key. Had this been a high pressure experience, we would probably have walked away, not only to another dealer, but possibly to another manufacturer. We trust tha been a high pressure experience, we would probably have walked away, not only to another dealer, but possibly to another manufacturer. We trust that this, customer-oreinted, polite attitude will extend into our service dealings with the dealership. Quality of work was marked as N/A since this dealing was to purchase a new car, thus no work was performed. I am gratified that Subaru surveys customers like this, and - so far - the car is just fabuluous. Kudos! More
by dshaffer1
September 29, 2011
the fact that I have returned to New Motors, Erie, PA for the fact that I have returned to New Motors, Erie, PA for a second purchase of a three-series BMW speaks for itself. We were made to feel welcome the fact that I have returned to New Motors, Erie, PA for a second purchase of a three-series BMW speaks for itself. We were made to feel welcome at all times without being "bugged". All questions are well answered and the procedures go smoothly. They make car buying a good experience all the way around, including the service department. Also, the facility is squeaky clean inside and out. More
by D. D. Clinton
September 29, 2011
We returned to Carol Bianchi at New Motors because we enjoyed dealing with her on two previous car purchases. We were greeted at the door immediately. We asked for Carol and was courteously taken right t enjoyed dealing with her on two previous car purchases. We were greeted at the door immediately. We asked for Carol and was courteously taken right to her. Our buying experience was as great as we expected. We were told all about the car and were shown the service department. We were impressed by the number of years each mechanic worked in his specialized department, each working on one car make only. We were treated well through the whole process and we would recommend new motors to our friends and family. More
by aellie
Employees Worked With
Carol Bianchi
September 25, 2011
The BMW team at New Motors have always been easy to work with, and willing to meet your individual needs. I'm enjoying my new 11 535i xdrive. These guys do a great job, and it's refreshing to have a long- with, and willing to meet your individual needs. I'm enjoying my new 11 535i xdrive. These guys do a great job, and it's refreshing to have a long-term relationship with your dealership. Great job guys. More
by mgb10@verizon.net
September 22, 2011
Our salesperson was very friendly and helpful and was a pleasure to work with. She completely sold us on purchasing the Subaru Forester. I would recommend Carol to other people. pleasure to work with. She completely sold us on purchasing the Subaru Forester. I would recommend Carol to other people. More
by maxson5
Employees Worked With
Carol Bianchi
