New Motors

Great organization to work with Started my experience with New Motors in pursuit of a used low mileage BMW 528 Xdrive. Worked with John Gwin. He was very respectful, did a great job Started my experience with New Motors in pursuit of a used low mileage BMW 528 Xdrive. Worked with John Gwin. He was very respectful, did a great job on his follow up and if he didn't have the answer to my questions he got the answer. Met briefly with the sales manager Gabe on a few questions I had regarding a BMW rebate and again the sales manager was very low key, very respectful and had the answers I needed. Even the finance person I worked with (Nicole) was excellent and respectful of my time knowing that I traveled a bit of a distance to this dealer. Dealership has a person (Nicholas) who's title is BMW Genius and you know what - he is. He's got all the answers to the electronic/vehicle intel of the car and gives you his cell number for any questions you might have night or day - and he picks up when you call. The only reason I gave the dealership a Four Star is because I haven't experienced their service department. But I'm thinking this rating will turn into a Five Star. Thank you John and the rest of the team. More

Buying experience All aspects of this dealership are excellent. They didn't waste my time.From sales to finance and service, all excellent. Any questions my wife or I All aspects of this dealership are excellent. They didn't waste my time.From sales to finance and service, all excellent. Any questions my wife or I had were answered and it was nice to have a bMW genius. More

Delighted once again It has never happened before, but this was the first time I returned to the same dealer for a car purchase. Even under circumstances that would make It has never happened before, but this was the first time I returned to the same dealer for a car purchase. Even under circumstances that would make some people avoid a return to that dealer. I was affected by the VW settlement. While I was deceived by VW, I had the best better car-buying experience with New Motors, and I never forgot that. I returned to New Motors, initially for their large inventory and price. But once again I was delighted with the customer service support, first thru their web contact, then again in person with Steve. My car was ready for the test drive, we worked together to delay the purchase to better align with the VW buyback. More

Best car buying experience we've ever had, hands down! From the time we called to schedule an appointment to the time we drove our new Forester off the lot, we were completely blown away with New Motors. From the time we called to schedule an appointment to the time we drove our new Forester off the lot, we were completely blown away with New Motors. Every employee we encountered was super helpful and professional. Keith was extremely helpful, knowledgeable and efficient. Allen, who took care of our financing was great as well. We were really impressed with the whole experience. We will definitely use New Motors for our service needs and any future vehicle purchases. More

Making the Right Turn I was referred to this New Motors Dealership by my brother. I was skeptical at first because I haven't really dealt with having to buy a used car befo I was referred to this New Motors Dealership by my brother. I was skeptical at first because I haven't really dealt with having to buy a used car before. My first day there I met Allen who handles the financing part and then I met Tony who shows me the cars. Tony showed me three cars and out of the three cars I fell in love with one. It was a Jeep, sun roof top, powered windows, etc. I just loved everything about it. I took the Jeep for a test drive and noticed the heater in the car wasn't working. When we made it back to the dealership the workers who fix broken things was relieved that we had brought it back. They knew already the heater was broken, I felt relieved because that showed me that they know what's going on with all there cars. Before we left they said they would contact us and let us know when the heater was fixed. After a couple days I ended up calling because I wanted to know what was going on. Tony ended up telling me that they sold the Jeep. I was heart broken (maybe a little disappointed) I really liked that car and to know that it was purchased was frustrating. The same day we came back to find me another car. Coincidentally they had pulled a car for me and had it ready to be test driven. Right off the back this car was definitely me, from the sun roof to the Bluetooth technology down to the heated seats. I really liked this one, but I didn't want to get my hopes up like before. The only issue was I saw the engine light on. Allen sat down with us layed out all the details, he explained how much the car was worth and he and Tony felt bad about what happened, but they would help me. They did the inspection and took it over to the local Ford Dealership, got the engine light off and I can honestly say I don't regret any of it. Even though things started off rocky I can honestly say I wouldn't have had it any other way. Along the way I sat down with Kevin and Brian who works in financing and they were so nice and apologetic about the situation. It just made me feel happy and felt appreciated and cared for. I made the right turn and I would do it all over again. More

Excellent experience Steve Quinn and Allen Yingling were first class. It was a fully enjoyable experience. They are professionals and I will be back in the future. Steve Quinn and Allen Yingling were first class. It was a fully enjoyable experience. They are professionals and I will be back in the future. More

Very nice to work with New Motors of Erie is a very nice dealership and everyone was friendly and helpful. The reason for 4 stars rather than 5 is I think it would have bee New Motors of Erie is a very nice dealership and everyone was friendly and helpful. The reason for 4 stars rather than 5 is I think it would have been nice if they would have called us about the price-drop since they knew we were seriously looking at the vehicle, rather than me finding it for myself on Cargurus. More

The purchase experience was exceptional. The attitude, knowledge, and experience of the New motors staff combined with their commitment to customer satisfaction resulted in a very satisfying The attitude, knowledge, and experience of the New motors staff combined with their commitment to customer satisfaction resulted in a very satisfying buying experience for me. I will definitely work wit them on my next vehicle purchase. More

really great dealership New Motors is a dealer that goes went over the top do what is right for there costumers. they did everything to make sure I was taking care of. New Motors is a dealer that goes went over the top do what is right for there costumers. they did everything to make sure I was taking care of. More

Very happy experience. We recently purchased a used Subaru Forrester from your dealership. We worked with Mike Francis and were very happy with our experience. Mike was ve We recently purchased a used Subaru Forrester from your dealership. We worked with Mike Francis and were very happy with our experience. Mike was very organized and the whole purchase process was very streamlined. We love the vehicle and will be returning to New Motors in the future. Karen Gooley More