Really upsetting experience all around on my Black Corvette!
It has been awhile since my purchase because it is so unreal. First they sold me a vehicle that was NOT what they told me it was. Once I found out I asked them why they sold me a Corvette that had 16K miles on it and advertised as a Specialty car in EXCELLENT condition except for 1 thing, the specialty items were removed except for the badges and the engine was replaced by Chevy. Mr. Keil, the GM said he had no way of knowing. OK, then How on earth did I find out, it was pretty easy too? So, during my sale they also sold me an extended Warranty and assured me it would cover our car. Turns out, the car needed a new Flywheel and clutch which were on the list of items my warranty would cover. Call warranty Co. make appt at a Corvette approved mechanic and felt happy to be covered. WRONG, they warranty company said that the dealership should have never sold me the warranty as it would not cover my car due to the specialty performance package (which didn't exist) but whatever, I paid $4500 out of pocket for repairs and asked for a full refund as the Warranty Co. assured me that we were due a 100% refund. Had to drive to NSB Chevy to fill out the paperwork (which I did) and figured it will take a bit. 7 weeks later, NO REFUND and the Warranty CO. is stumped because they say they process within 10-15 days. I email dealership who tells me to call someone named Michelle, I call the dealership and ask for a Michelle but am told she doesn't work out of their office. I mean come one, at this point what in the world is the problem I understand they make a commission off stuff like that but you can't just totally and utterly rip someone off. This is ridiculous and now I have to research attorneys to try and recoup some of the thousands I paid for the warranty. Never mind the total rip off job they did to me on the car. I would NEVER recommend this dealership to anyone. Buyer beware because they sure do not care. The really sad part is that I am an repeat customer, I also used to service my vehicles there and was planning on buying a new Silverado from them. We instead went to another dealership for the truck and were very thankful we did.
I would leave my name but I am sure I am a huge laugh to them. Maybe they have a wall of people they have ripped off somewhere in the back.. who knows. Just completely deceptive business practices and they are the reason used car dealers have an awful reputation.