Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Newark Toyota World
Newark, DE
2,476 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
2,476 Reviews of Newark Toyota World
October 03, 2016
overall great They had the model and color that I wanted. This is my third car I have bought from this dealership and would recommend to everyone. thanks! They had the model and color that I wanted. This is my third car I have bought from this dealership and would recommend to everyone. thanks! More
by KEV
Verified CustomerEmployees Worked With
Mark Truong
October 03, 2016
Effecient, family oriented, kind Mark, our salesman, treated us with respect and made a long process manageable to handle while we had 2 small children in tow. Toyota's sales center a Mark, our salesman, treated us with respect and made a long process manageable to handle while we had 2 small children in tow. Toyota's sales center as well as service center are set up catered to familes. Having small children and no local babysitters, car buying is not an easy task but they make it such a pleasant experience. More
by STEPHANIEDENNIS82
Employees Worked With
Mark Truong
October 03, 2016
On my 4th year Tried to leave feedback last time around confusion and condescending manner of nearly everyone there. I lease a new car with Toyota care because I've Tried to leave feedback last time around confusion and condescending manner of nearly everyone there. I lease a new car with Toyota care because I've read online, family and friends all recommend Toyota as the best. Ken Steen tells me get ToyotaCare, it covers everything. I had a leased car from 2013-2016, turned it in this year for a new car. With my first car, someone ran a red light one night and crashed into me and two other motorists, and I had to eat this repair cost when I exchanged my lease. So ToyotaCare didn't cover me then. Next, I'm arriving to work in Philadelphia last week, and I suddenly have a flat tire. So now I'm stuck on the side of a highway 95, pouring rain, with a dangerous to drive vehicle and I called Toyota roadside assistance who assured me that not only does ToyotaCare and their roadside assistance NOT cover nails in tires, but that my situation was not an emergency. Two days later I bring my 8 month old car to the Toyota service center, and the guy there assures me that due to the location of the nail, this isn't covered by my warranty or ToyotaCare, he recommends I take it somewhere else. Otherwise, he informs me that those tires, if they were in stock, are 251 dollars apiece. So I've had a car with you guys since 2013, I've paid for Toyota care, and the very few instances I've needed support from my car manufacturer, you've been absent. The man at the repair center, Henry I think his name was, assured me that no other car company can cover nails in tires. At this point, I'd do pretty much anything to break my lease and go roll the dice with another car company. The times I've needed support from my dealership, THE ONLY times I've needed support, I've been told that a) they can't support me, and b) to take my business somewhere else. I run a retail store! Our entire success is built upon the concept of recommendations from loyal customers, and I am neither loyal nor going to recommend you or your anything to anyone. How could I? There's been no value to me! More
by MRSMEE829
Employees Worked With
Ken Steen
October 02, 2016
Toyota Forever Ask for Jim Wyatt. His salesmanship is awesome. I have purchased many Toyotas from Newark Toyota and never gone wrong.I bought a new 2012 Toyota tundr Ask for Jim Wyatt. His salesmanship is awesome. I have purchased many Toyotas from Newark Toyota and never gone wrong.I bought a new 2012 Toyota tundra from him and decided a wanted a new 2017 Toyota Tacoma that look great.Thanks again More
by KEEOLDMAN0
Employees Worked With
Financial guy was the best he gave clear explanation of my loan, Jim Wyatt
October 01, 2016
service was great I came in for my maintenance service and was greeted by a well organized staff, from the time I handed over my key to the time my service was comple I came in for my maintenance service and was greeted by a well organized staff, from the time I handed over my key to the time my service was completed. Jasen my service person was very help full love the added touch of the massage and manicure service which I had neither (would have had a manicure but was not the right day) HT More
by silveryears_0104
Employees Worked With
Jasen
October 01, 2016
Getting fall off to a great start Scheduling an oil change with car detailing was an excellent way to end the summer. Toyota World always has great values on service and their service Scheduling an oil change with car detailing was an excellent way to end the summer. Toyota World always has great values on service and their service managers are always top notch. The new rewards program adds a welcome extra to this great service. I'm very happy to have this service center to care for my car. More
by francisrharvey
Employees Worked With
Dacia Letts
September 30, 2016
Great experience leasing Mark was great and Rodney gave me a great deal. Everyone was really friendly and the experience was extremely enjoyable. Mark had a lot of details a Mark was great and Rodney gave me a great deal. Everyone was really friendly and the experience was extremely enjoyable. Mark had a lot of details about the new RAV4 that helped me make my decision. More
by S.ACOSTA.NIJAMKIN
Employees Worked With
Mark Troung
September 30, 2016
routine maintenance Very helpful. In & out quickly. Like having a comfortable place to work with many plugs for my phone and laptop to access while waiting. Coffee and Very helpful. In & out quickly. Like having a comfortable place to work with many plugs for my phone and laptop to access while waiting. Coffee and other refreshments were a nice touch. One small item, the internet is not very strong and kept kicking me off. Again this is minor. More
by JUGILES
Employees Worked With
Dacia Letts
September 30, 2016
Grateful Staff is friendly and go out of their way to provide professional and speedy service. Especially love the renovation to the waiting area. Comfortable Staff is friendly and go out of their way to provide professional and speedy service. Especially love the renovation to the waiting area. Comfortable environment. More
by shawjalen
Employees Worked With
Derrick Mc Kie
September 30, 2016
Car Service I scheduled a oil change/tire rotation last minute as I called in the morning for a "service" at 6pm. I know they were busy as at first the CS Rep to I scheduled a oil change/tire rotation last minute as I called in the morning for a "service" at 6pm. I know they were busy as at first the CS Rep told me that 6pm was not available. I said "the car needs to be serviced tonight". Quickly she made a 5:45 appointment available. The service was flawless and the experience was a good one. More
by tomogden55
Employees Worked With
Wes Harrison
