Newark Toyota World

Consistently professional After the remodel this place has been great. Know my car will be taken care of efficiently. Happy to have stayed with this dealer since I bought my ca After the remodel this place has been great. Know my car will be taken care of efficiently. Happy to have stayed with this dealer since I bought my care many years ago. More

Free is great but As part of Toyota Care, my oil changes/service appt's are included at no charge so it's conceivable that the service department wouldn't feel overly a As part of Toyota Care, my oil changes/service appt's are included at no charge so it's conceivable that the service department wouldn't feel overly anxious about making an extra effort. The service is free, so I'm not going anywhere else. But the point is they do go above and beyond, starting with the way that I was greeted when I arrived, the quick and friendly follow-up by the service manager, the short wait time and comfortable customer seating area. TV, magazines, free Wi-Fi, coffee and snacks. I was enjoying the amenities so much, I was almost disappointed when Chris came to get me to let me know my vehicle was ready! More

forgotten I made an appointment for Sunday 24 July 16 at 11:00 . Ms Gerhardt said it would be an hour to change the oil and rotate the tires. no problem.. an I made an appointment for Sunday 24 July 16 at 11:00 . Ms Gerhardt said it would be an hour to change the oil and rotate the tires. no problem.. an hour and half later my husband goes to find her and asks her why so long. she goes to find out and came back apologizes and tells him that there was a lot of other customers that came in. after 2 hours of sitting there and other people coming and going after we came in. we were finally finished. She did correct the mistake by giving me the service free. but she should have came out to me earlier and told me that they just forgot me and not give me the lie that there was emergencies. I get that on sunday you don't have alot of employees. but don't lie to someone and make me not want to come back there. I appreciated the free oil change but not the 2 hour wait. I was just forgotten on the rack. I will be taking my vehicle elsewhere from now on. I did have something else to do on Sunday but the two hour wait interfered with that. my time is just an important as everyone else. respectfully More

Great car-buying experience! Eric was thorough in his explanation of the features of the car I would eventually buy. He also followed up with a phone call a few days later to see Eric was thorough in his explanation of the features of the car I would eventually buy. He also followed up with a phone call a few days later to see how the car is doing. Overall, he did an excellent job! More

Excellent Customer Service Excellent customer service! Colleen was extremely friendly and professional. Although my wait time was quite long (especially just for a scheduled o Excellent customer service! Colleen was extremely friendly and professional. Although my wait time was quite long (especially just for a scheduled oil change), her positive and friendly attitude has made me a loyal customer. More

Great service!! had an appt at 8:45. Got there at 8:44. They took me right away, and by 9:20, I was driving home!! Quick and efficient!! Can't be beat!! had an appt at 8:45. Got there at 8:44. They took me right away, and by 9:20, I was driving home!! Quick and efficient!! Can't be beat!! More

Service for toyota Good service and customer relations. Very friendly employees. Attentive care with explanation of details. Pleasant people to work with and very good a Good service and customer relations. Very friendly employees. Attentive care with explanation of details. Pleasant people to work with and very good atmosphere inside. I was offered breakfast and coffee and was shown around. More

Everything was fine until the drive home My daughter picked up her car after I was assured by Bill that it was fixed and ready to be picked up. She didn't even make it home and a tire light My daughter picked up her car after I was assured by Bill that it was fixed and ready to be picked up. She didn't even make it home and a tire light came on! I had discussed earlier the tires with Bill because he informed me they weren't "Toyota" tires. I informed him they were purchased and installed by a certified Toyota dealer in Maryland. After checking his computer he apologized and said he would talk to his mechanic. My daughter called Newark Toyota to inform them of the light and they told her to return with the car Saturday after work. When she arrived she spoke with Jeff as did I via the phone. He was rude and unwilling to hear me out. He explained he wasn't fixing anything unless it was on the paperwork prior. He said we needed to pay around $180 for a tire sensor but it could be more than one sensor? I told him to forget it! I'm so disappointed in how this was handled. I was told my daughters car was fixed and road worthy and it didn't get 20 miles! That is very poor service! Catherine Caplan More

Great service Mark Truong was my sales rep for both of my vehicles i had purchased. 2013 Toyota Corolla & 2007 Chevrolet Malibu , Hes such a people person and makes Mark Truong was my sales rep for both of my vehicles i had purchased. 2013 Toyota Corolla & 2007 Chevrolet Malibu , Hes such a people person and makes you feel comfortable through the whole process. Would recommend him to anyone looking to get a vehicle. Knows what hes talking about , no xx More

The process is not complete.. I have just started with your team and I'll reserve my thoughts for a later date.. However since I have leased 2 other "Highlander" in the past think I have just started with your team and I'll reserve my thoughts for a later date.. However since I have leased 2 other "Highlander" in the past think you all do a good job More