Newark Toyota World

Routine Oil Change I called on a Friday to see if there were any openings for an oil change and tire rotation. I was told that they only had drop-off appointments and t I called on a Friday to see if there were any openings for an oil change and tire rotation. I was told that they only had drop-off appointments and the first "waiter" appointment was on Tuesday. Since the dashboard light was staring me in the face I opted for the drop-off appointment and brought a book with me since I had no ride. Much to my surprise, they came for me 90 minutes later. Overall very pleased. My only "beefs" are the last time I was in for routine service I was told that I would no longer be covered under the free maintenance plan and it would cost approximately $70.00. The charge was more than double that. Also, every time I go in for service I request that the headlights be left in the "auto" position. Not one time has my request been honored. Something small, yes, but a request is a request. Additionally, the service tech asked if I wanted the car run through the car wash. I told him I did and when I went to get in the car, clearly it had not. To Toyota World's, credit the service tech did run it through when I brought it to his attention (and didn't charge me for it -- not sure if they do anyway). More

Oil change There was confusion over the paperwork because Christopher Drayton had 2 people with the same name, but when we recognized the problem he was polite, There was confusion over the paperwork because Christopher Drayton had 2 people with the same name, but when we recognized the problem he was polite, courteous and quick to correct the confusion. More

In for routine service, excellent customer service I took my Highlander in for routine service. I was greeted immediately, and was made to feel comfortable in the waiting area. The customer waiting ro I took my Highlander in for routine service. I was greeted immediately, and was made to feel comfortable in the waiting area. The customer waiting room is nicely appointed with free wi-fi and beverages, 2 TVs, and spacious and comfortable seating. They even have free back massages on Thursday afternoons! It was a great experience- I was treated well, and will continue to take my car to Newark Toyota for servicing. More

Always a pleasure Everything handled professionally. Staff always courteous. Great waiting area! I was greeted immediately. The service rep took the time to review Everything handled professionally. Staff always courteous. Great waiting area! I was greeted immediately. The service rep took the time to review my past service thoroughly and make recomendations. More

Consistently Excellent Service! The staff at this dealership always provides excellent customer service. I have bringing my Lexus to this dealership for the last 3-4 years at my hus The staff at this dealership always provides excellent customer service. I have bringing my Lexus to this dealership for the last 3-4 years at my husband's recommendation. The staff is always courteous, helpful, and very attentive. I recently brought my car in as I was having problems starting the car and they squeezed me in immediately. Jason Curley was awesome! More

Very friendly personne Service was very quick. Very easy check in and check out. Staff was super friendly. Colleen was very friendly and explained the service that was perfo Service was very quick. Very easy check in and check out. Staff was super friendly. Colleen was very friendly and explained the service that was performed on my vehicle. More

RECALL I brought my car in due to another recall, service rep was friendly, courteous, professional, explained thoroughly what was done to satisfy the recall I brought my car in due to another recall, service rep was friendly, courteous, professional, explained thoroughly what was done to satisfy the recall. I was please with the customer rapport he developed for the short time I was there, He assured me it wasn't going to take too long and it didn't, not half as long as I was first told by the representative who called me to schedule, didn't need to get shuttled home like I was told. More

Wonderful! Jim Wyatt was great from start to finish. We discussed what we wanted and he made it happen. The process was very smooth. Great Job!!! Jim Wyatt was great from start to finish. We discussed what we wanted and he made it happen. The process was very smooth. Great Job!!! More

Consistently professional After the remodel this place has been great. Know my car will be taken care of efficiently. Happy to have stayed with this dealer since I bought my ca After the remodel this place has been great. Know my car will be taken care of efficiently. Happy to have stayed with this dealer since I bought my care many years ago. More

Free is great but As part of Toyota Care, my oil changes/service appt's are included at no charge so it's conceivable that the service department wouldn't feel overly a As part of Toyota Care, my oil changes/service appt's are included at no charge so it's conceivable that the service department wouldn't feel overly anxious about making an extra effort. The service is free, so I'm not going anywhere else. But the point is they do go above and beyond, starting with the way that I was greeted when I arrived, the quick and friendly follow-up by the service manager, the short wait time and comfortable customer seating area. TV, magazines, free Wi-Fi, coffee and snacks. I was enjoying the amenities so much, I was almost disappointed when Chris came to get me to let me know my vehicle was ready! More