Newark Toyota World

fast service had appt for oil change service writer came out and checked me in. Got oil change and tire rotated in and out in 1/2 hr , very impressed had appt for oil change service writer came out and checked me in. Got oil change and tire rotated in and out in 1/2 hr , very impressed More

First Service Absolutely seamless visit! Didn't take as long as I expected, excellent conditions and perks of waiting area. All good! Cheryl was personable, knowled Absolutely seamless visit! Didn't take as long as I expected, excellent conditions and perks of waiting area. All good! Cheryl was personable, knowledgable and courteous. I had read negative reviews online and found things were wonderful, no negative comments from me!!! More

Jacob was great! Love Toyota Care....on my third Toyota since 2011. The convenient shuttle service makes getting service done a breeze. Jacob explained the results o Love Toyota Care....on my third Toyota since 2011. The convenient shuttle service makes getting service done a breeze. Jacob explained the results of the service performed on the care in detail that was easy to understand. Great experience over all Even had my car washed for me for free! More

Service of my Vehicle Jain was very knowledgable and helpful. He told me exactly what I needed and did a good job in rendering the services. Jain was very knowledgable and helpful. He told me exactly what I needed and did a good job in rendering the services. More

I'm done with Newark Toyota World When we moved to Delaware in 2007 we started bringing our 2002 Prius in for service. The customer service was so good that in 2011 we bought a new Pri When we moved to Delaware in 2007 we started bringing our 2002 Prius in for service. The customer service was so good that in 2011 we bought a new Prius V from this dealer with almost no comparison shopping. But about 2 years ago the dealership was taken over by a new owner. Customer service has declined dramatically. The wait times are now much longer, the respect for customers has gone down, and the bill always comes out higher than I expect. I have given them several chances, figuring everyone has a bad day. But the service has been consistently bad for the last two years and I no longer trust that their recommendations are based on prudent maintenance rather than profit. It's not the customer service agents - they all try really hard, but are constrained by the new operating model. Yesterday, for the first time, I took my Prius to a private auto shop. Newark Toyota World lost my business. More

First time buyer satisfied Saw my dream car online bmw750li gave a call .. Came in and ajay helped me every way possible great guy and the greetings were very homely already re Saw my dream car online bmw750li gave a call .. Came in and ajay helped me every way possible great guy and the greetings were very homely already recommend a few people there already .. More

We were in and out in a short time! We had an appointment at 12:45 pm. We got waited on right away, and were out of there in 45 min. We will be back! We had an appointment at 12:45 pm. We got waited on right away, and were out of there in 45 min. We will be back! More

Tundra lease Jim Wyatt made it possible for me to make the decision to lease my 2016 Tundra. He was patient and respectful while I wrestled with committing to the Jim Wyatt made it possible for me to make the decision to lease my 2016 Tundra. He was patient and respectful while I wrestled with committing to the lease. I entered the dealership on a fact-finding mission and Jim created the deal that put me into my new truck! I have already told people about my very positive experience. I'm very happy with the entire experience and pleasantly surprised. More

Professional as always This dealership has always taken the time to listen to what you are saying about your car and what the problem or problems are. The work has always b This dealership has always taken the time to listen to what you are saying about your car and what the problem or problems are. The work has always been done the first time and right. More

Used Car Purchase I have been shopping for a used car for a few months. I have been to several dealerships and had not found the perfect match. As a woman shopping fo I have been shopping for a used car for a few months. I have been to several dealerships and had not found the perfect match. As a woman shopping for a car can be very frustrating. I am in Sales, I know what I want to spend and I expect great service. I do not want a cheesy sales pitch making me feel inferior about what I am doing on the car lot. I do my research and I just want the truth. We are all eager to make money however, we are all very cautious of where we spend money. Bruce made my experience pleasurable and my car purchase was important to him. I could not be happier with my purchase and the service I have received after I drove away. I will absolutely recommend Bruce and Newark Toyota World to my colleagues. Thanks Again!!!!!! More