Newark Toyota World

Not Honest Agreed to pay for GAP insurance after they chased us into the parking lot when we walked out. Backed out of deal at closing table with some typical de Agreed to pay for GAP insurance after they chased us into the parking lot when we walked out. Backed out of deal at closing table with some typical dealer nonsense. Avoid this dealership if you value honesty and integrity. More

Excellent service experience I took my Sienna for the 10k mile service and thought I would be there for an hour and a half but my service advisor, Jason Curley, told me it would b I took my Sienna for the 10k mile service and thought I would be there for an hour and a half but my service advisor, Jason Curley, told me it would be more like an hour. Forty-five minutes later I was out the door. Mr. Curley explained the services that were performed and told me the results were "normal" which was reassuring. All employees that I encountered were courteous, pleasant and professional. More

Great Sales Experience When I entered the dealership I was immediately greeted by the receptionist. My sales representative, Kim was very professional and provided excellen When I entered the dealership I was immediately greeted by the receptionist. My sales representative, Kim was very professional and provided excellent service. She listened to my needs and wants and showed me the perfect car. She provided a thorough overview of the vehicle and continuously asked if I had any questions or concerns. She was very engaging and took an active role in getting to know me on a professional and personal level. A few weeks ago I visited Price Toyota in New Castle and did not receive the same experience. I told the sales rep that this would be my 3rd purchase and he looked around and said well do you see the rep here. After telling him it was 8 years ago, I began to get turned off. To say the least, I would never purchase another car from them. I would definitely recommend Newark Toyota World to my family and friends! More

Service Center Very friendly - fast service and they washed my Rav 4 for me!! I like the new design and layout of the waiting area it has everything you need while Very friendly - fast service and they washed my Rav 4 for me!! I like the new design and layout of the waiting area it has everything you need while waiting for your car to be serviced. More

Pleasantly Surprised This is the first Toyota that I have purchased and my first visit for routine maintenance. I was greeted by every person that I passed by and everyon This is the first Toyota that I have purchased and my first visit for routine maintenance. I was greeted by every person that I passed by and everyone was very pleasant. My service advisor Geofrey provided thoughtful and clear responses to all questions that I had. I felt very comfortable throughout the entire process. I was also impressed with the waiting area that was comfortable, spacious, and catered to all needs (TV, Wifi, areas for laptop users, snack area, and shopping). The shuttle service was a great added convenience. More

Window tinting As always the staff is always pleasant, courteous and knowledgable. While I was waiting for the service to be completed I was made very comfortable w As always the staff is always pleasant, courteous and knowledgable. While I was waiting for the service to be completed I was made very comfortable with refreshments if needed. More

Waiting Area Your new arrangement of the waiting area allowed me to read in a pleasant setting without having to listen to a silly game show on TV. Thank you. Your new arrangement of the waiting area allowed me to read in a pleasant setting without having to listen to a silly game show on TV. Thank you. More

Fast efficient and knowledge sales person. What I submitted is all that I am interested in saying. Sometimes less is more and you should allow a customer to be a brief as they want. What I submitted is all that I am interested in saying. Sometimes less is more and you should allow a customer to be a brief as they want. More

Awesome service and attention to detail Had a very worrisome trip just getting the car there; upon arrival the tech could see I was concerned. He immediately asked about the problem - even w Had a very worrisome trip just getting the car there; upon arrival the tech could see I was concerned. He immediately asked about the problem - even went for a ride with me to hear the issue together. Described what he thought was the problem and they would start there. This guy was right on the money. Car is perfect now. This is the second great experience here and I would not go anywhere else when I am concerned about my car. More

Quick and easy Dacia saw to me as soon as I pulled in, and was very friendly but efficient in getting my paperwork taken care of and my shuttle arranged. She was det Dacia saw to me as soon as I pulled in, and was very friendly but efficient in getting my paperwork taken care of and my shuttle arranged. She was detailed on the phone about some additional services that were recommended and speedy in getting my checked out and getting my vehicle brought around. More