Newark Toyota World

Cruise control stick illumination Over 1 year to get a solution to this problem? I had to show service the TSB to get the problem fixed!!! Too many trips to the dealership to fix this Over 1 year to get a solution to this problem? I had to show service the TSB to get the problem fixed!!! Too many trips to the dealership to fix this problem. More

was so impressed with the staff and service done. Because of the professionalism of the staff and the short timing of getting work done. The staff is a good ambassador to Toyota. Because of the professionalism of the staff and the short timing of getting work done. The staff is a good ambassador to Toyota. More

Toyota Accessories I was there for accessory installment. Chris went above and beyond to make me very comfortable. A courtesy shuttle was provided to take me to and fro I was there for accessory installment. Chris went above and beyond to make me very comfortable. A courtesy shuttle was provided to take me to and fro from my job. More

Tire alignment Everyone was very courteous and professional, as always. I had tires placed (at another tire establishment, only because Toyota didn't have the tires Everyone was very courteous and professional, as always. I had tires placed (at another tire establishment, only because Toyota didn't have the tires I wanted) I needed a front and rear end alignment and had more trust in Toyota's work. Plus, the price of the alignment was actually better @ Toyota because our sales rep. had a coupon for us to use. More

Not Honest Agreed to pay for GAP insurance after they chased us into the parking lot when we walked out. Backed out of deal at closing table with some typical de Agreed to pay for GAP insurance after they chased us into the parking lot when we walked out. Backed out of deal at closing table with some typical dealer nonsense. Avoid this dealership if you value honesty and integrity. More

Excellent service experience I took my Sienna for the 10k mile service and thought I would be there for an hour and a half but my service advisor, Jason Curley, told me it would b I took my Sienna for the 10k mile service and thought I would be there for an hour and a half but my service advisor, Jason Curley, told me it would be more like an hour. Forty-five minutes later I was out the door. Mr. Curley explained the services that were performed and told me the results were "normal" which was reassuring. All employees that I encountered were courteous, pleasant and professional. More

Great Sales Experience When I entered the dealership I was immediately greeted by the receptionist. My sales representative, Kim was very professional and provided excellen When I entered the dealership I was immediately greeted by the receptionist. My sales representative, Kim was very professional and provided excellent service. She listened to my needs and wants and showed me the perfect car. She provided a thorough overview of the vehicle and continuously asked if I had any questions or concerns. She was very engaging and took an active role in getting to know me on a professional and personal level. A few weeks ago I visited Price Toyota in New Castle and did not receive the same experience. I told the sales rep that this would be my 3rd purchase and he looked around and said well do you see the rep here. After telling him it was 8 years ago, I began to get turned off. To say the least, I would never purchase another car from them. I would definitely recommend Newark Toyota World to my family and friends! More

Service Center Very friendly - fast service and they washed my Rav 4 for me!! I like the new design and layout of the waiting area it has everything you need while Very friendly - fast service and they washed my Rav 4 for me!! I like the new design and layout of the waiting area it has everything you need while waiting for your car to be serviced. More

Pleasantly Surprised This is the first Toyota that I have purchased and my first visit for routine maintenance. I was greeted by every person that I passed by and everyon This is the first Toyota that I have purchased and my first visit for routine maintenance. I was greeted by every person that I passed by and everyone was very pleasant. My service advisor Geofrey provided thoughtful and clear responses to all questions that I had. I felt very comfortable throughout the entire process. I was also impressed with the waiting area that was comfortable, spacious, and catered to all needs (TV, Wifi, areas for laptop users, snack area, and shopping). The shuttle service was a great added convenience. More

Window tinting As always the staff is always pleasant, courteous and knowledgable. While I was waiting for the service to be completed I was made very comfortable w As always the staff is always pleasant, courteous and knowledgable. While I was waiting for the service to be completed I was made very comfortable with refreshments if needed. More