Newark Toyota World

Unplanned visit handled with Top Notch customer service!! Made an unplanned, emergency visit this evening 6/27/16 to the service department for a loud, driver side rear banging noise which suddenly began duri Made an unplanned, emergency visit this evening 6/27/16 to the service department for a loud, driver side rear banging noise which suddenly began during a highway trip back from downstate Delaware. Rattled and stressed, I was greeted by Colleen Comsalo. With less than 30 min before closing time, Colleen could have easily said nothing could be done but leave the car for service the next day. Instead, she quickly engaged Marty (the only remaining Tech) who was willing to jump in with me to take a short drive to at least try to identify the issue. Marty immediately heard the noise and wanted to put the car on lift to take a look. He found a tree branch far up in the wheel well (must have inadvertently hit during my trip) which he was able to remove and luckily no damage was found. Colleen and Marty showed the utmost in compassion, professionalism and true customer service!! Can't thank them enough for help when I needed it most!! They were truly outstanding and went above and beyond my expectations!! More

Delaware best dealership!!! This visit was to purchase my fourth vehicle. As always, I was able to get the vehicle of my dream at the best purchase price. No gimmicks with my tra This visit was to purchase my fourth vehicle. As always, I was able to get the vehicle of my dream at the best purchase price. No gimmicks with my trade-ins. I was treated like a VIP. I love it. Thanks Mark Balto, You are the best. More

Maintenance Servicing was Easy and Fully Explained. Basically that's it. Everything was done on time and well. Jacob explained everything in detail. The waiting area is well done. Nothing to improve. Basically that's it. Everything was done on time and well. Jacob explained everything in detail. The waiting area is well done. Nothing to improve. More

Great Experience Service was fast, quicker than previous visits. Ken was clear on what would be done and me at the car as soon as I arrived, gave me an approximate Service was fast, quicker than previous visits. Ken was clear on what would be done and me at the car as soon as I arrived, gave me an approximate wait time, but the service time was less that the approximate time. He asked if I wanted the complimentary car wash. The waiting area was pleasant. At the end he asked if I wanted to schedule my next appointment. I decided not to because I was not sure when I would meet the next milestone. More

Toyota Sienna service My service manager Chris Drayton was very patient in explaining any questions I had and helping me understand all my options. Overall he made sure it My service manager Chris Drayton was very patient in explaining any questions I had and helping me understand all my options. Overall he made sure it was a pleasant experience. More

Lied. Deceived. I had my car towed for a replacement starter and they fixed it. However, they claimed that I had an oil leak and they wanted to charge me some diagno I had my car towed for a replacement starter and they fixed it. However, they claimed that I had an oil leak and they wanted to charge me some diagnostic charge. I said no since it wasn't an oil leak. I'm 100 % certain it wasn't. They told me I needed two turn signal bulbs replaced for $50, I told them no, I'll do it myself. When I checked the turn signals at the dealership, they both worked. They told me I need FI cleaning since my RPMs were low. I told them no, it's because I charged the battery and this is what's happens to a 02 Camry. It has to be taken on the highway to reset. They knew that, but didn't care, they wanted to upsell me more stuff I didn't need. They said I needed new brakes for $460. NEVER GO TO NEWARK TOYOTA. THIEVES. UPDATE: 6/29/2016. I went to Monro brakes and they looked at the brakes and told me I didn't need front discs or rotors. They said I have 80% left. NEWARK TOYOTA wanted $460 from front discs and rotors. More

Continuing EXCELLENT Service from Newark Toyota World Took my 13 year old Highlander in for preventive maintenance and a check engine light. I took advantage of a coupon fora ELITE level detailing as well Took my 13 year old Highlander in for preventive maintenance and a check engine light. I took advantage of a coupon fora ELITE level detailing as well. Everything done perfectly. My car looks showroom new again. (Sorry Toyota, gonna hold on to this vehicle a lot longer now. Thanks!) My service rep Jacob was great, easy to talk with and patient in explaining everything that was done when I went to pick up my car. More

Efficient and friendly Jacob was very friendly and knowledgeable. Took time to discuss possible alignment issues and reviewed laser scan with me. Work was completed on t Jacob was very friendly and knowledgeable. Took time to discuss possible alignment issues and reviewed laser scan with me. Work was completed on time. More

Oil Change The lady that helped in service was very pleasant. I think when having an appointment it really shouldn't take an hour to do an oil change. That bei The lady that helped in service was very pleasant. I think when having an appointment it really shouldn't take an hour to do an oil change. That being said though I can't complain about the service provided otherwise. More

Excellent Service I went in for a recall and a problem. They resolved the reacall issue and explained my problem to me so that I would understand it was not a problem T I went in for a recall and a problem. They resolved the reacall issue and explained my problem to me so that I would understand it was not a problem Thanks for a good job ! Joe Calarco More