Newark Toyota World

Ajay did a great job in helping to focus our interest We were pretty sure we wanted either a Carolla or Camry. Ajay did a great job in helping us focus on what would serve us best. Helpful from day 1. We were pretty sure we wanted either a Carolla or Camry. Ajay did a great job in helping us focus on what would serve us best. Helpful from day 1. No pressure. Very courteous and pleasant. All questions answered. Both Janet and I were and still are impressed with the experience. John Erikson More

Excellent courteous service, fair prices If only every business placed the same emphasis on customer care that Toyota does, the world would be a much happier place. Cheryl even offered to get If only every business placed the same emphasis on customer care that Toyota does, the world would be a much happier place. Cheryl even offered to get me lunch because I had to wait for two hours for the tires to be replaced (which was less time than she told me in advance it would take, which I assented to). More

Top notch customer support I have a 2007 Camry that was using an unacceptable amount of oil and I contacted Toyota World about the problem. They worked on my behalf to work on I have a 2007 Camry that was using an unacceptable amount of oil and I contacted Toyota World about the problem. They worked on my behalf to work on a Toyota sponsored resolution and pistons and rings were replaced at no cost to me. I am very appreciative of the support offered by Jamar (service manager) and Colleen (service adviser). More

Purchasing a car by phone We have had occasion to purchase 2 cars within 15 months from this dealership. Both times with predetermined make, model and options we wanted ordered We have had occasion to purchase 2 cars within 15 months from this dealership. Both times with predetermined make, model and options we wanted ordered and available, we were able to get a very fair price by phone. The car was ready to pick up when we arrived. More

My experience was good it just took to long with my car My only complaint is it dropped my car off 930 am and is didn't get it back until 630 pm that never happen to me My only complaint is it dropped my car off 930 am and is didn't get it back until 630 pm that never happen to me More

1st class dealer Our recent experience at Newark Toyota World was perfect! We found exactly the car we were looking for and were in and out in 2.5 hours. Amazing for a Our recent experience at Newark Toyota World was perfect! We found exactly the car we were looking for and were in and out in 2.5 hours. Amazing for a busy Saturday afternoon! We've dealt with the same salesperson there for at least 8 cars and we always get 1st class service. The trailer hitch we decided to add on to the car was ordered and we were called 2 days later to have it installed. Both the sales team and the service team are AWESOME! Wouldn't think of going anywhere else! More

I don't want to talk about reservations at all. I find the continued obnoxious behavior about making reservations unacceptable. We bring the car to be serviced. If it takes two days, that's fine. I find the continued obnoxious behavior about making reservations unacceptable. We bring the car to be serviced. If it takes two days, that's fine. But I do not want to be lectured about "This is the way we do it." No. Your job is to sell me service. If I cannot wait, then I will find another way to get it done. But shut your mouth about reservations; I pay you to do service. If this continues, I shall have to find some other place to have my car serviced. I prefer genuine Toyota service, but this picayune activity may drive me away. More

The guys came through ... again! Overstuffed my RAV4 and caused an issue with the hatch!! The service department accommodated my schedule, got the issue fixed in a timely fashion and Overstuffed my RAV4 and caused an issue with the hatch!! The service department accommodated my schedule, got the issue fixed in a timely fashion and did not even charge me for the work!! The people in the service department are friendly, listen to my concerns and always treat me with respect and appreciation. Bringing my Miata into them next!! More

Excellent Very good experience. The staff is very friendly. The pick and drop was on time. This was my first visit and I am very happy and impressed with the se Very good experience. The staff is very friendly. The pick and drop was on time. This was my first visit and I am very happy and impressed with the service provided. More

15,000 Mile Service As usual, I was very pleased with the service I received at Newark Toyota World. I was immediately recognized as I pulled into the service bay; a rep As usual, I was very pleased with the service I received at Newark Toyota World. I was immediately recognized as I pulled into the service bay; a representative recorded all the necessary info from the car, and I was in the waiting room approximately 10 minutes after arriving. Within 40 minutes my service was complete!! More