Newark Toyota World

Poor customer service for a previously happy customer Quite unhappy with service for several reasons. I had a minor dent on my driver's side door. It cost me $670 out of pocket because my deductible is $5 Quite unhappy with service for several reasons. I had a minor dent on my driver's side door. It cost me $670 out of pocket because my deductible is $500. No insurance involved. I was also confined to my house for 3 days because I elected not to rent a car because of cost. When I picked up my car, I noticed that the "Limited" sign wasn't replaced (I had to pay extra for this because they said they had to order a new one; couldn't put the old one back on). When I mentioned this (clearly no QC), they put it on in a very rushed manner; I just hope it was done right. No apology was offered. Then, I tried to redeem a coupon from Newark Toyota World that I had received in the mail. They told me I couldn't do this because they would be audited by the insurance co. When I said the insurance co. wasn't involved and I was paying for this out of my own pocket (surely they knew this from our conversations and their invoice), there was no explanation; just an uncomfortable silence. Then I tried to use my Toyota World points. At first, they told me they could do this, but after they entered all my information, they told me I would have to spend $1000 in order to earn any points. I have previously earned points on a $39.99 oil change, and now I had just spent $670! I mentioned this, along with the fact that I been a Toyota World customer since 2011 when I purchased my RAV4. I have had all my service done there as well, and recently purchased 4 new tires. They didn't care at all and made no effort to help me. I am extremely disappointed and will now take my business elsewhere. Until this very disappointing experience, I have been happy with Newark Toyota World, but they changed this. Also, Marlon Hercules said the body shop is not affiliated Wirth Newark Toyota World, so they didn't have to honor any of these offers. You just lost a good customer. More

Service on Toyota Avalon I made the appointment over the phone. The service was for oil change and tire rotation. The services were completed in 35 minutes. The waiting area i I made the appointment over the phone. The service was for oil change and tire rotation. The services were completed in 35 minutes. The waiting area is nice and clean. More

Quick and Courteous Service Thanks for checking out my vehicle so quickly with no appointment. It is a relief to know that no repairs were required and I appreciate you being ab Thanks for checking out my vehicle so quickly with no appointment. It is a relief to know that no repairs were required and I appreciate you being able to accommodate me on short notice. More

Good service and good people My only issue is that I was told during my last visit that I would be called when the light parts were in. After 10 days, I had received no call and h My only issue is that I was told during my last visit that I would be called when the light parts were in. After 10 days, I had received no call and had to call in myself to find out the part was in. It took nearly 2 hours to install this fixture which I thought was a long time. But, I know they were busy and the work was done completely and professionally. More

Very good I was impress from the time I drove into the service entrance. My tires tread was measured. I was impressed with the service representative he expla I was impress from the time I drove into the service entrance. My tires tread was measured. I was impressed with the service representative he explained to me all that I needed to know including possible recall. He gave an excellent customer service. Surely I am looking forward to my next visit. Though the waiting time was long,but the service worth it with the refreshment provided. Thank you. More

A/C system check. The service manager was very courteous and very knowledgeable. The A/C system check and re-charge was accomplished on schedule and the cost was exact The service manager was very courteous and very knowledgeable. The A/C system check and re-charge was accomplished on schedule and the cost was exactly as I was told before the work was begun. More

routine service brought my Toyota in for its 1st service one issue was taken care of part ordered will come back when part arrives all is well thank you brought my Toyota in for its 1st service one issue was taken care of part ordered will come back when part arrives all is well thank you More

Just what I needed From the time you walk in the door, the staff makes you feel at home. I appreciate how they are mindful of your valuable time and they follow up with From the time you walk in the door, the staff makes you feel at home. I appreciate how they are mindful of your valuable time and they follow up with you to ensure they have done all they could to serve you. It's been fun making my purchase here without stress & pressure. More

Oil Consumption Test Had to complete the oil consumption test on my 2007 Rav 4. Also had wipers changed and tires rotated and a safety check. Every thing was accomplishe Had to complete the oil consumption test on my 2007 Rav 4. Also had wipers changed and tires rotated and a safety check. Every thing was accomplished as promised. Since my car failed the consumption test, I will be back when the parts arrive. More

oil change The service over is always great you guys have a excellent team working for you guys and Jason was the one that taken care of me I forgot his last nam The service over is always great you guys have a excellent team working for you guys and Jason was the one that taken care of me I forgot his last name More