Newark Toyota World

Customer Service was Outstanding I LOVE my 4Runner, and the service I get is outstanding. I will never purchase a car or truck other than Toyota due to their rewarding incentive and I LOVE my 4Runner, and the service I get is outstanding. I will never purchase a car or truck other than Toyota due to their rewarding incentive and outstanding customer care they give me More

Great Place Another painless experience getting the Prius checked over and an oil change. Very polite too. The car was done in the time promised and they even ga Another painless experience getting the Prius checked over and an oil change. Very polite too. The car was done in the time promised and they even gave me a ride to work. More

Blind Spot Monitor Problem The Service Department at ToyotaWorld in Newark DE was very helpful in getting to the bottom of this problem. Although I had to go back three differe The Service Department at ToyotaWorld in Newark DE was very helpful in getting to the bottom of this problem. Although I had to go back three different times, they were very professional until the problem was corrected. I have always been very satisfied with the service here. Very eager to work with you. Cheryl Gephart was exceptional to deal with. The service after the sale is above and beyond at this dealership. More

Very good experience Everything went well. I stopped in with no appt. the gentleman took my info and an hour later I was done. Forgot his name but he was very good. Everything went well. I stopped in with no appt. the gentleman took my info and an hour later I was done. Forgot his name but he was very good. More

Perfect! Fast, professional, all around excellent! Have been doing business with this dealership for almost 20 years and they are the best in the area by far! Fast, professional, all around excellent! Have been doing business with this dealership for almost 20 years and they are the best in the area by far! More

Always had great service Cheryl has always taken care of my cars and service . She has always given me the best service possible. I have nothing to say but the best for every Cheryl has always taken care of my cars and service . She has always given me the best service possible. I have nothing to say but the best for everybody that works there. More

NIce waiting room Well everybody who waited on me were very nice and professional.. My only beef for this visit in particular and has nothing to do with the young lady Well everybody who waited on me were very nice and professional.. My only beef for this visit in particular and has nothing to do with the young lady who served me.. is that I bought a brand new Toyota Camry 2014, last year, and it comes with that 2 year free maintenance agreement where you get two free oil changes a year, since I dont put a lot of miles on my car, I get penalized and they wont change my oil..I have been there approx 4 or 5 times for other issues and thought I was gonna get my oil changes even if my car doesnt really need them..I have had the car for 18months and only one oil change.. I do understand that new synthetic oil last up to even 10K miles, that is approx the mileage on my car, at this point of time..I pointed this out to the service people many times and they dont seem have much power to give me the oil changes anyway? I feel it is unfair just because I dont put these needed miles on my car, I thought it was all about the length of time anyway?? Regardless, by the time my car is 2 years old , I will get " penalized and cheated" out of my 2 other oil changes for 2 years, I thinK it should allow low mileage folks , like me to still get this benefit, I feel its unfair and we really paid for it anyway???It should be extended past the two year mark , up tothe already 25K miles ,but then give us more time, if we went by the 25K mile within the 2 year time period, that would really technically only mean 2 oil changes anyway, according to the 10K these oils get now, as I was told?? I really feel its a scam and Toyota knows most of us wont get all these oil changes that we are entitled to??Thats why they offer them...thats my 2 cents, ..for now....it needs to waive this for low mileage folks!! More

Easy and efficient Quick and well done. New look is welcoming and easy to figure out. Service people are friendly. I am always satisfied by the service here. Quick and well done. New look is welcoming and easy to figure out. Service people are friendly. I am always satisfied by the service here. More

Fast and convenient Friendly and patient with explaining everything to me knowing nothing about car service and printed information so I can take home to explain what els Friendly and patient with explaining everything to me knowing nothing about car service and printed information so I can take home to explain what else needed to be repaired to vehicle More

Exceptional Customer Service Rachel Price was my advisor for Toyota service on my Highlander Hybrid. She was the epitome of top-notch customer service. She took the time to expl Rachel Price was my advisor for Toyota service on my Highlander Hybrid. She was the epitome of top-notch customer service. She took the time to explain everything that was being done and was very helpful throughout the process. I give her an A++++++++++ rating and recommend her for a raise. She is a superstar!!!! Would definitely bring my vehicle back here for service. I was completely satisfied and recommend other Toyota owners in the area bring their vehicles here for service. More