Newark Toyota World

Ken Steen was awesome! This amazing gentlemen did everything he could to get me the best deal. He was supposed to be going home and still stayed to make sure I got everythin This amazing gentlemen did everything he could to get me the best deal. He was supposed to be going home and still stayed to make sure I got everything I wanted! More

Excellent customer service! My experience at this dealership was excellent. I couldn't have asked for better! My salesman Edgar was great and so was the finance manager! My experience at this dealership was excellent. I couldn't have asked for better! My salesman Edgar was great and so was the finance manager! More

Above & beyond My car had a "fluke" where it would not start. Was encouraged to bring it in for a battery/connections check. Brian went above and beyond the call My car had a "fluke" where it would not start. Was encouraged to bring it in for a battery/connections check. Brian went above and beyond the call of duty and not only quickly had my car overhauled, but then didn't charge me a cent for the service!! This is my first Toyota - purchased used from this dealership in December 2016. My wife and I have been discussing a second Toyota at the end of this year, and now our choice of brand couldn't be clearer!! Thank you, Toyota! We are more than satisfied on all fronts and will be back soon! More

Comfortable Experience My wife and I have not purchased a new vehicle in 43 years. Being senior citizens we were apprehensive at first but our salesman, Mark Truong made th My wife and I have not purchased a new vehicle in 43 years. Being senior citizens we were apprehensive at first but our salesman, Mark Truong made the experience enjoyable. I have returned to the dealership a few time since the purchase of our new 4 Runner and he has been very helpful and patient with me every time. More

handled it well I thought I was in for a big bill when my prius was checked out for not starting. I was told $120 per hour for running tests. The time went by and the I thought I was in for a big bill when my prius was checked out for not starting. I was told $120 per hour for running tests. The time went by and the bill grew and finally it was found to be a expensive part ofd the hybrid system which was bad. The total was $2549 and I was looking to trade ASAP. That evening Jacob called with the news that the Tech. looked the part up and Toyota was covering the whole bill even the 3 hrs. of testing. I was in shock because Jacobs I told Brian to go ahead a fix the problem. They could have ripped me good but honesty prevailed and that is why I'll be back, they handled it well. More

2015 Toyota RAV4 I've been dealing with Newark Toyota World since around 2012. I've always been satisfied with their Service Dept. They've always been friendly, courte I've been dealing with Newark Toyota World since around 2012. I've always been satisfied with their Service Dept. They've always been friendly, courteous, and they've always done a good job with my vehicle. More

Great Professional and timely service -- always!! This was my 30,000 service and also a nail in my tire. Cheryl took me immediately for my 5 pm appointment and she was most professional. It was obviou This was my 30,000 service and also a nail in my tire. Cheryl took me immediately for my 5 pm appointment and she was most professional. It was obvious that they were all very busy on a Monday but despite this they were more than friendly and looking out for me. I have always had a positive experience at Newark Toyota and will continue to use them for my service. More

Toyota Liftgate CPU recall. I was satisfied with the drop off and the vehicle. I was told I that I could leave the car and would be notified between 3 and 4 when the repairs were I was satisfied with the drop off and the vehicle. I was told I that I could leave the car and would be notified between 3 and 4 when the repairs were completed. I didn't receive any communication so I called after 5 and was told it was finished. I asked why I received no notification, no text, no email and no phone call. Was told that Newark Toyotaworld was having problems with communication and they were sorry I wasn't notified. With construction on Route 1 and 13 it required a second tripto come back up from Middletown a second day. An inconvenience. Newark Toyotaworld also completed a scheduled maintenance two weeks earlier, essentially an oil change that took over 2 hours. We have dealt with Runnemede Toyota and Holman Toyota in New Jersey for over 20 years. Service took much less time and communication was always much better. Newark Toyota world needs to step up it's game or we will look for another Toyota dealer. More

Full disclosure without pressure of sales I loved my experience at Newark Toyota World with Chris. First very open and also giving me plenty of space to think and explore without pressure of s I loved my experience at Newark Toyota World with Chris. First very open and also giving me plenty of space to think and explore without pressure of sales. Great follow up by e-mail the day of the purchase to let me know that I can continue to contact if I have question. More

06 4Runner 230k and running strong I have trusted Newark Toyota World from before I purchased this vehicle to complete the Used Car Inspection. Their insight on what need to be done and I have trusted Newark Toyota World from before I purchased this vehicle to complete the Used Car Inspection. Their insight on what need to be done and what I was going to need to do in the future gave me the confidence to purchase this vehicle. There are a handful of techs and service advisors that I have trusted implicitly to what needs to be done to keep this vehicle on the road and running strong. I want to thank the advisors Henry Oswald, Wes Harrison, Michelle Smith, and Jason Curly. I would like to thank the techs Darren Youngerman, Mike Restucci, and especially Ricardo Gomez....Ricardo you have a big job ahead of you 400K is the challenge and I know you are up to it! More