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399 Reviews of Newberg Jeep Ram - Service Center
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April 15, 2024
Took my ram 1500 eco diesel to them for close to $8000. 00 of work. Took them 5 months to complete and one of the issues still persists. When I received the truck back I was shocked, it was full of mold fro 00 of work. Took them 5 months to complete and one of the issues still persists. When I received the truck back I was shocked, it was full of mold from sitting so long, the battery was completely dead, parts were left in the bed rolling around, the recall work was never completed, and the turn signal out warning popped back on the second I drove away. (One of the issues I asked to be fixed and was originally charged for). Took It back to them promptly, and Says they can’t duplicate the issue but refuse to drive it to duplicate the issue. Kraig the service manager will not stand behind his technicians work, is full of ticky tacky petty charges to try and not drive the vehicle to duplicate issues. I offered to let their tech drive my vehicle after hours and over weekend. He basically refused. When truck is picked up it doesn’t even make it home before triggering the issue I brought it to them for twice now. Do not trust Kraig or his team for competent work or even a general customer treatment. They will probably say I’m an ex employee who has a grudge, however I have been bringing my vehicles to Lanphere for years and have purchased 4 of my last 5 vehicles from them because they are a great organization, Kraig single handedly ruined a 10+ year relationship. Other than Kraig and the newberg dodge team the Lanphere organization was a wonderful group to work for. Sad to see…. More
by Nathan.soll
Helpful April 14, 2024
Excellent service as usual, big thanks to Bridget and the whole service team at Newberg Dodge! whole service team at Newberg Dodge! More
by ETHAN.RILEY.CATES
Verified CustomerApril 12, 2024
Omar kept me up to date on the process. I felt like he was taking care of only me. I felt like he was taking care of only me. More
by tnpersse7926
Employees Worked With
April 11, 2024
Very friendly and work completed when promised and done correctly the first time. Will use again correctly the first time. Will use again More
by WAYNEHOFER03
Employees Worked With
April 10, 2024
Fast and professional and kept the jeep clean! The service appointment began ontime. Thank you The service appointment began ontime. Thank you More
by RAILHEAD45
Employees Worked With
April 10, 2024
Mariah was friendly and efficient. I would definitely do business with her again. Thanks Newberg Ram. I would definitely do business with her again. Thanks Newberg Ram. More
by pdxdave60
Employees Worked With
April 05, 2024
Bridget was fantastic. I would give her a 10 if possible. Very helpful, listened to my concerns, really went beyond that extra step to make sure I was taken care of and t I would give her a 10 if possible. Very helpful, listened to my concerns, really went beyond that extra step to make sure I was taken care of and that I fully understood all that needed to be done. She made sure I was informed of the progress of the work on my Jeep. Very professional and courteous. My only complaint about Newberg Jeep is that they have a less than inviting waiting area. Even though I still gave them a 5 star rating because Ken the General Manager was so helpful and informative. I never felt like I was being rushed. More
by MARK_W_HARDY
Employees Worked With
April 04, 2024
Both Kraig and Omar were Amazing. Thank You, for taking me as a walk in. Thank You, for taking me as a walk in. More
by AUMIAT04
April 04, 2024
Omar was attentive, detail oriented, comminicative, and seemed to have my interest at heart. He returned calls. seemed to have my interest at heart. He returned calls. More
by tnpersse7926
April 02, 2024
Super excellent service as usual, big thanks to Bridget and the whole service team! - Ethan and the whole service team! - Ethan More
by ETHAN.RILEY.CATES
Employees Worked With
