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Newbold Toyota

O'Fallon, IL

4.1
1,564 Reviews

1282 Central Park Drive

O'Fallon, IL

62269

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1,564 Reviews of Newbold Toyota

August 14, 2011

They were very helpful and working with us getting the car that we were interested in and the price that we wanted to pay for the car. It took a couple of times going back and forth, but at the end of th More

by cmeadows
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Aug 15, 2011 -

Newbold Toyota responded

On behalf of Newbold Toyota, we would like to thank you for taking the time to share your experience. We hope that you are enjoying your new vehicle, and we are happy to hear that John could help get you into a car that you love for the price you wanted to pay. If you should ever have any questions or need anything, please feel free to contact John, Steve Stiegman (General Manager) or me. Sincerely, Dianna Stogner BDC Manager Newbold Toyota BMW Scion (618) 628-7000

August 13, 2011

everyone was so very helpful and pleasent we were pleased with the job they did from the salesperson to the finance department thank you the daniels More

by rrman01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
nick erlinger, Nick Erlinger
Aug 15, 2011 -

Newbold Toyota responded

Thank you so much for taking the time to share your experience online. Nick is a great member of our team and we are glad you experienced that as well. We look forward to serving your future auto needs. If you have any questions or need anything at all, please feel free to contact Nick, Steve Stiegman (General Manager) or me. Enjoy your new car! Sincerely, Dianna Stogner BDC Manager Newbold Toyota BMW Scion (618)628-7000

August 12, 2011

The Toyota Corrolla we purchased is the second vehicle we bought from Newbold Toyota. We could have bought our car at any number of dealers closer to our home. But, we came back to NewBold for two reasons. More

by ggrowland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Oliver
Aug 12, 2011 -

Newbold Toyota responded

Thank you so much for sharing your experience with us. Terry is a great member of our team and we're thrilled to hear you experienced this as well. We truly appreciate your continued trust and look forward to serving your future automotive needs for years to come. Enjoy your new Corolla! Sincerely, Dianna Stogner BDC Manager Newbold Toyota BMW Scion

August 12, 2011

We were pleased with the service we received from this dealer. The staff were all friendly and seemed eager to be of assistance. Our sales representative has been good to work with on followup. More

by wba
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Scheib
Aug 12, 2011 -

Newbold Toyota responded

Thank you for taking the time to write this review. We are happy to hear of your satisfaction with John Scheib and Newbold Toyota. We look forward to the opportunity to serve your automotive needs again in the future. Congratulations on your new vehicle! Sincerely, Dianna Stogner BDC Manager Newbold Toyota BMW Scion

August 09, 2011

The whole experience with Newbold Toyota was fantastic.....Paula was very friendly and helpful and addressed all of our questions professionally and courteously.....this was our second car purch More

by mymemaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paula Louis
Aug 11, 2011 -

Newbold Toyota responded

Thank you for sharing your experience with us. Paula is a wonderful member of our team and we're thrilled to hear you experienced this as well. Congratulations on your new car! We look forward to the opportunity to serve your automotive needs again in the future. Sincerely, Dianna Stogner BDC Manager Newbold Toyota BMW Scion

August 08, 2011

Our experience with Paula was great, she explained everything in detail and even washed our car herself, so we could leave faster. She was very friendly and helpful. More

by bkoesterer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paula Louis
Aug 08, 2011 -

Newbold Toyota responded

Thank you for choosing Newbold Toyota and for taking the time to share your thoughts. Paula is a great member of our team and I'm glad you experienced this as well. Congratulations on your new vehicle! Dianna Stogner BDC Manager Newbold Toyota BMW Scion

August 07, 2011

Pleasant experience with all the personnel I talked with. Chip was courteous and very informative; answered all the questions I had. He was attentive and willing to please. I have been a customer of New More

by Carolyn Sue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chip Braden
Aug 08, 2011 -

Newbold Toyota responded

Thank you so much for taking the time to share your thoughts. We are happy to hear of your pleasant experience with Chip, and your continued satisfaction with Newbold Toyota. We look forward to serving your future automotive needs. Enjoy your new vehicle! Sincerely, Dianna Stogner BDC Manager Newbold Toyota BMW Scion

August 05, 2011

I used to dread the car buying experience until I went to Newbold Toyota where I just bought a 2011 Toyota Camry. It was the best experience I have ever had buying a new car! I am 58 years old and have bou More

by jerialbl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Schmitt (Salesman) & Tony (Finance Manager)
Aug 08, 2011 -

Newbold Toyota responded

Thank you so much for taking the time to share your thoughts online. We are very glad that you had such a good experience with Mike Schmitt, and we look forward to serving your future automotive needs. Enjoy your new Camry! Dianna Stogner BDC Manager Newbold Toyota BMW Scion

August 03, 2011

John Scheib spent a lot of time with us to let us test drive and experience the Prius we ended up buying. This amount of time and his knowledgeable information helped overcome our unfamiliarity with this More

by lb1921
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
2
Aug 08, 2011 -

Newbold Toyota responded

Thank you for sharing your experience with us. John Scheib is a great member of our team and we're thrilled to hear you experienced this as well. Congratulations on your new Prius! We look forward to serving your automotive needs again in the future. Be sure to visit our Facebook and Twitter pages for our latest news and exclusive offers. facebook.com/newboldtoyota twitter.com/#!/NewboldToyota Dianna Stogner BDC Manager Newbold Toyota BMW Scion

July 28, 2011

I cannot recommend going to Newbold based on an experience I had with them. I went there to trade-in my wife's Camry for a new Camry. The salesman seemed bothered by us. He did not negotiate a pr More

by Salukis45
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not worth remembering
Aug 11, 2011 -

Newbold Toyota responded

Thank you very much for your candid feedback. At Newbold Toyota we strive for excellent customer service. Any feedback, both positive and negative, is reviewed by the dealership and is crucial to the process of continual improvement. If you're willing, we'd like to learn a little more about the details of what happened. I sincerely hope that we can make it up to you, but even if we can't, knowing more about the situation may help us prevent it from happening again in the future. At your convenience, you can reach me at 618.206.4903 or sstiegman@newboldtoyota.com. Thanks again for sharing your thoughts. Respectfully, Steve Stiegman General Manager Newbold Toyota Scion

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