
Newbold Toyota
O'Fallon, IL
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1,566 Reviews of Newbold Toyota
Excellent service Service all of my vehicles here. Always have a wonderful experience. Wouldn’t go anywhere else for service. Will continue to be a loyal service cust Service all of my vehicles here. Always have a wonderful experience. Wouldn’t go anywhere else for service. Will continue to be a loyal service customer. More
Maintenance check Great service! Always thorough and helpful! Wait time was appropriate for the services being done. Jeanine is super friendly and a pleasure to work w Great service! Always thorough and helpful! Wait time was appropriate for the services being done. Jeanine is super friendly and a pleasure to work with!! More
Excellent customer service and focus We traded a 2016 Highlander for a 2019 Camry. The salesman was very professional and courteous to our needs and went above and beyond in getting us t We traded a 2016 Highlander for a 2019 Camry. The salesman was very professional and courteous to our needs and went above and beyond in getting us the car we wanted from another dealer in the metro area. I did 90% of the negotiating via phone and text and they worked very will with us. Once at the dealership to finalize it all we were in and out in 1 hour. More
Maintenance Great customer service and solid work! Wait time was expected for maintenance needed to be done. Jeanine was very helpful and friendly. Will be bringi Great customer service and solid work! Wait time was expected for maintenance needed to be done. Jeanine was very helpful and friendly. Will be bringing my car back for service in the future! More
Outstanding Service Advisor My service advisor (Shawn Karfs) is why I keep coming back. However, OEM parts are much cheaper via online sales and the cost of maintenance is getti My service advisor (Shawn Karfs) is why I keep coming back. However, OEM parts are much cheaper via online sales and the cost of maintenance is getting out of control. Newbold needs to do something for customers who have been loyal for many years or risk losing them to independent repair facilities that charge much less for the same service. More
Fast & Thorough! Everyone is friendly and helpful throughout the dealership. The waiting area is clean, well lit and provides coffee, tea, water and plenty of reading Everyone is friendly and helpful throughout the dealership. The waiting area is clean, well lit and provides coffee, tea, water and plenty of reading materials. More
AMAZING David Stevens was amazing!! He made this experience painless, exciting and so fun. His sense of humor matched me and my husbands to a T! I would refer David Stevens was amazing!! He made this experience painless, exciting and so fun. His sense of humor matched me and my husbands to a T! I would refer him to anyone and if and when we decide to purchase a car we will ask for him by name. He was completely honest with us, he educated us on the car we purchased and he ever took the time to show me how to use the features step by step until I got it! We are so grateful to have received him as our sales person. More
Best new car purchase experience This was the smoothest new car purchase I have ever experienced. Nick was awesome to deal with for going over the car and the buying process. The fina This was the smoothest new car purchase I have ever experienced. Nick was awesome to deal with for going over the car and the buying process. The finance department showed me all the options for extended warranties and other options but were not pushy like other car dealers. The whole process took less than two hours and was very straightforward. More
It was good. Wait wS a hr longer than I was told I was told it may take 1 hr & 15 mins but it took 2 hrs and 15 mins I think a pages might be nice do you could walk around instead of being stuck I was told it may take 1 hr & 15 mins but it took 2 hrs and 15 mins I think a pages might be nice do you could walk around instead of being stuck in waiting area, More
Big thank you I am grateful for David. He knew the exact car for me and my family and made sure we got it. So very grateful to the Newbold Toyota team. Super awesom I am grateful for David. He knew the exact car for me and my family and made sure we got it. So very grateful to the Newbold Toyota team. Super awesome! More