
Newbold Toyota
O'Fallon, IL
Filter Reviews by Keyword
By Type
1,566 Reviews of Newbold Toyota
always plesant Everyone is always pleasant, but I prefer Shawn he goes above and beyond. I didn't want to specifically request him I was trying to wait for him to fi Everyone is always pleasant, but I prefer Shawn he goes above and beyond. I didn't want to specifically request him I was trying to wait for him to finish assisting another customer More
Great Salesman Dave Stevens was great from start to finish. He accessed my needs and made sure I understood everything along the process! I felt like he genuinely ca Dave Stevens was great from start to finish. He accessed my needs and made sure I understood everything along the process! I felt like he genuinely cared about me getting the car I wanted and less about making the sale! Would definitely recommend this dealership for your car needs. More
Great Service We had a bad tire. It was a last minute call and Jim was able to get us in and solve the problem. He provided outstanding service in a friendly manner We had a bad tire. It was a last minute call and Jim was able to get us in and solve the problem. He provided outstanding service in a friendly manner. More
Prompt and trustworthy I called with my problem. They checked to see if it was under warranty. It was. The scheduled me next day. Issue resolved as described. I called with my problem. They checked to see if it was under warranty. It was. The scheduled me next day. Issue resolved as described. More
Terrific service again There's a reason our driveway and the street in front of our home looks like a Toyota dealeership -- two Siennas, a Camry and a Prius. Terrific sales There's a reason our driveway and the street in front of our home looks like a Toyota dealeership -- two Siennas, a Camry and a Prius. Terrific sales and service by Newbold, in the person of salesman Mark Wakeford. We are provided with the car we want with no pressure from the dealership, and Mark goes out of his way to find us the vehicle, packages and colors we want. Our Toyotas, going back to a $7,300 Corolla we bought new in the late 1970s, has been excellent, trouble-free, beautiful cars. As long as Mark is at Newbold, we will never buy a car from anyone else. More
Tundra Whenever I take any of our vehicles (Tundra, Highlander, Solara) in I am always treated like family and with respect for my time and money. Thanks Sha Whenever I take any of our vehicles (Tundra, Highlander, Solara) in I am always treated like family and with respect for my time and money. Thanks Shawn for being amazing! Next time I will show up with the correct vehicle:-) More
Found a great Family Car at Newbold Toyota! I had a wonderful experience at Newbold Toyota. My Car Professional David Twigg was amazing! He responded quickly to my inquiry and found several ca I had a wonderful experience at Newbold Toyota. My Car Professional David Twigg was amazing! He responded quickly to my inquiry and found several cars that matched my preferences. He was very knowledgeable about the models and differing levels for each car, which helped me make my decision. He listened to my needs and found me the car tailored to all my requests. Additionally he encouraged me to drive several types just to get the feel for each, making sure i would be entirely satisfied with my purchase. His supporting staff and the finance manager Brian were very helpful as well, walking me through my loan options. He even followed up a few days later with a personal email, making sure i was satisfied! I would definitely recommend Newbold Toyota and will be shopping here for all future car needs! More
Used Car Purchase When sales people sell a used car, they ought to bring "flaws" to the buyer's attention. Found out after the sale that they had used rolled duct tape When sales people sell a used car, they ought to bring "flaws" to the buyer's attention. Found out after the sale that they had used rolled duct tape to keep the sun visors up! That is just cheesy. If you know of something (particularly minor stuff) that is wrong, fix it! Or at the very least, tell the buyer. It would not have prevented us from making the purchase, but did kind of leave a sour taste in my mouth about the honesty of the dealership. More
Excellent Service Quality of service is important to me. Jim Allen impressed me with his integrity. Also, the service center waiting area was very clean. Well done. Quality of service is important to me. Jim Allen impressed me with his integrity. Also, the service center waiting area was very clean. Well done. More
Great experience Ordered the exact 2019 RAV4 Hybrid I wanted. Waited 90 days to have it built and got the color and options want. Pleased with the people and the proce Ordered the exact 2019 RAV4 Hybrid I wanted. Waited 90 days to have it built and got the color and options want. Pleased with the people and the process. More