
Newbold Toyota
O'Fallon, IL
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1,566 Reviews of Newbold Toyota
Very professional and courteous My experience with the service department was completely satisfactory. They met me at the car and asked how they could help me. I was taken inside to My experience with the service department was completely satisfactory. They met me at the car and asked how they could help me. I was taken inside to the desk and met by another very friendly employee. I was treated with respect the entire time. Service was quick. Once my service was finished, someone came to get me and take me back to the desk and explained everything. I was also given a voucher for a free car wash. The whole experience was pleasant. Great job all around! More
Great buying experience! Twice now they have what we were looking for. They weren't pushy, Brian is great! he wasn't making corny comments about how the van would look in ou Twice now they have what we were looking for. They weren't pushy, Brian is great! he wasn't making corny comments about how the van would look in our driveway. More
My Experience My service at Newbold Toyota has been excellent as always. True Dedication!!! What more can I say about a team that goes above and beyond!! My service at Newbold Toyota has been excellent as always. True Dedication!!! What more can I say about a team that goes above and beyond!! More
Quality Experience We are very pleased with the exceptional service. The staff were courteous, kind, and very efficient. We recommend Newbold Toyota for sales and servic We are very pleased with the exceptional service. The staff were courteous, kind, and very efficient. We recommend Newbold Toyota for sales and servicing their cars. More
Service Brought my vehicle in to have catalytic converter replaced. Service took longer than expected so they gave me a free rental until the service was com Brought my vehicle in to have catalytic converter replaced. Service took longer than expected so they gave me a free rental until the service was completed. More
oil change Quickly scheduled appointment and completed the work timely. Customer service representative was very friendly and knowledgeable and took time out to Quickly scheduled appointment and completed the work timely. Customer service representative was very friendly and knowledgeable and took time out to learn about issues that he did not know. More
Great service! We always have a great service and they know us by name at this location. Sean is awesome at taking care of any issues we have. We always have a great service and they know us by name at this location. Sean is awesome at taking care of any issues we have. More
Purchasing new car. The sale person (Dave Stevens) is very nice and knowledgeable about the car. Shawn at the service department is very nice and helpful. This is my sec The sale person (Dave Stevens) is very nice and knowledgeable about the car. Shawn at the service department is very nice and helpful. This is my second time within 3 years buying the car from Dave . More
Avalon problem Friday evening 15 March: 2013 Avalon was running very rough on startup. Towed to service center. Initial inspection on Saturday showed normal ops a Friday evening 15 March: 2013 Avalon was running very rough on startup. Towed to service center. Initial inspection on Saturday showed normal ops after initial running. Service wanted to keep car for follow up inspection on Monday. Service tech inspected and drove on Monday morning with no problem noted; service department wanted to check again in afternoon. No problem found; suggested that fuel system may have flooded and problem corrected after running... Very happy with efforts. More
Superior experience purchasing a new Prius at Newbold. Purchasing a new car can be an overwhelming experience. So when it’s time for a trade in, I have a number of expectations at the dealership. I expec Purchasing a new car can be an overwhelming experience. So when it’s time for a trade in, I have a number of expectations at the dealership. I expect a gleaming and well lit showroom, an honest and warm welcome, and a courteous, knowledgeable sales person. A recent experience at NewBold Toyota met and exceeded all of my expectations. The sales person I dealt with answered all of my questions and was very informative describing important details. The finanance person was exceptional in articulating the details of the financing process. The entire process at the dealership was pleasant and professional. This dealership has assembled a highly professional staff from the mechanics, to the service department, to the sales personnel. My next new car purchase will be from NewBold. More