
Newbold Toyota
O'Fallon, IL
Filter Reviews by Keyword
By Type
1,566 Reviews of Newbold Toyota
GREAT customer service My visit for maintenance service was great. I had a schedule conflict with my appointment so I did a walk-in a day earlier. Jim (one of service advi My visit for maintenance service was great. I had a schedule conflict with my appointment so I did a walk-in a day earlier. Jim (one of service advisors) got me checked in and got the service complete without any problem. Jim was professional and courteous. I would recommend service experience at Newbold to others. More
brake pads television is too loud.People want to read in silence. brake pads are much cheaper at Brake Service $69 a pad had to wait too long television is too loud.People want to read in silence. brake pads are much cheaper at Brake Service $69 a pad had to wait too long More
Serice Departments took care of oil change and airbag replacement with good service. I asked if they could swap out my driver-side molding on outside of win Departments took care of oil change and airbag replacement with good service. I asked if they could swap out my driver-side molding on outside of window and replace it with a new one that brought with me. When I asked jeanine how much they would charge to swap the molding out she indicated it would be $67.50. I can probably swap them out myself in about 5-10 minutes, and I think the $67.50 charge is ridiculous. More
Above and beyond They were upfront about the car I purchased at a fair price which had far more options then I was aware of... such as new tires heated seats a sunroof They were upfront about the car I purchased at a fair price which had far more options then I was aware of... such as new tires heated seats a sunroof to name a few. Plus a 8 year hundred thousand miles warranty... Who does that on used cars lol More
Beautiful, clean facility. Excellent customer service. The personnel at Toyota are more than friendly. Each of them treated me as a valued customer. I was offered refreshments, and they were very conside The personnel at Toyota are more than friendly. Each of them treated me as a valued customer. I was offered refreshments, and they were very considerate of my time. More
overall excellent Customer service experience All aspects of my visit were handled with professional care, The check-in was easy and the service was complete, friendly and fast. I would recommend All aspects of my visit were handled with professional care, The check-in was easy and the service was complete, friendly and fast. I would recommend this service experience to others. More
Quick and easy process My salesman Josh found me the exact vehicle I was looking for and worked me a great deal. They were also able to finance at the payment amout I was lo My salesman Josh found me the exact vehicle I was looking for and worked me a great deal. They were also able to finance at the payment amout I was looking for. I highly recommend this dealership. Thank you. More
Great job The staff were informative and also alerted me of a recall and fixed that. They told me the timeline so I knew what to expect. The staff were informative and also alerted me of a recall and fixed that. They told me the timeline so I knew what to expect. More
New car purchase The sales person was awesome! He was informative and not pushy. Made buying a new car from Newbold a simple decision! The person in financing was fr The sales person was awesome! He was informative and not pushy. Made buying a new car from Newbold a simple decision! The person in financing was friendly as well. Great overall experience! More
Jeanine and Rick made the experience Jeanine was great at the counter and Rick was an outstanding driver. Really enjoyed the conversation and appreciated the lift to base and back. The Jeanine was great at the counter and Rick was an outstanding driver. Really enjoyed the conversation and appreciated the lift to base and back. The routine maintenance and recall work were done quickly and efficiently. More