Newbold Toyota

Shawn goes the extra mile I buy cars where I get 5-star service. Shawn is my go-to person. I don't feel he is trying to sell me more than i need. I buy cars where I get 5-star service. Shawn is my go-to person. I don't feel he is trying to sell me more than i need. More

Very professional!! I had a 7:30 appointment and I arrived at 7:20, I was unable to enter the building because they don't open until 7:30. That was the only issue I had I had a 7:30 appointment and I arrived at 7:20, I was unable to enter the building because they don't open until 7:30. That was the only issue I had. More

Great experience! Very satisfied, service was quick.. Waiting room is clean. Employees are very friendly. . Will definitely bring my car back for service. Very great e Very satisfied, service was quick.. Waiting room is clean. Employees are very friendly. . Will definitely bring my car back for service. Very great experience overall More

Excellent Sales Person We dealt with salesperson Amanda Hall who was extremely professional in all regards. She made our purchase very easy. We believe Newbold gave us a f We dealt with salesperson Amanda Hall who was extremely professional in all regards. She made our purchase very easy. We believe Newbold gave us a fair price for our trade in. More

Oil change I am always happy with the service and the customer assistance. The service department is very friendly and I never have to wait long. The make sure y I am always happy with the service and the customer assistance. The service department is very friendly and I never have to wait long. The make sure you know what service is recommended,but they are not pushy. I truly appreciate not feeling pushed into repairs that may need to be done. I always come there for all oil changes and some repairs. More

Very quick service I was pleased with the service and turn-around time for my oil change, coolant flush and tire rotation. I will go back in the future. I was pleased with the service and turn-around time for my oil change, coolant flush and tire rotation. I will go back in the future. More

0il change and tire rotation Very professional service personnel and work was done well in good time. I've been using the service on my cars since 1995. Jeanine was very pleasant Very professional service personnel and work was done well in good time. I've been using the service on my cars since 1995. Jeanine was very pleasant to work with More

Amanda is Awesome!! I hear the place is looking for a manager... I think Amanda should be up for the position. She was friendly. She didn't pressure us. She drove there o I hear the place is looking for a manager... I think Amanda should be up for the position. She was friendly. She didn't pressure us. She drove there on her day off to make sure our sale went through successfully. You can always tell when a person loves their job. Thank you! More

Newbold Toyota service dept Shawn in the service center goes above and beyond in providing excellent service. He takes service to the next step. When I called about losing my key Shawn in the service center goes above and beyond in providing excellent service. He takes service to the next step. When I called about losing my key and getting a replacement, he asked all the questions to make sure my visit was time well spent. More

70,000 mile service In general quality of work has always been found to be excellent and thorough. Customer Service is always courteous and friendly. This was supposed In general quality of work has always been found to be excellent and thorough. Customer Service is always courteous and friendly. This was supposed to be a 70,000 mile service with no additional requirements from the customer. The maintenance guide manual that comes with the vehicle recommends. Maintenance recommended: Check Installation of driver's floor mat, inspect and adjust all fluid levels, Inspect wiper blades, Replace engine oil and oil filter, Rotate tires, Visually inspect brake linings/drums and brake pads/discs. I had sent my wife in to drop off and wait for vehicle to be serviced. Work actually performed included oil & filter change, rotate tires, Brake Fluid Exchange, AC Tune Up, Cabin Filter, Multi-point inspection, battery service to the tune of $407.67. Not quite what I was expecting since we know the 75,000 mile service will be much more inclusive ....and expensive. If the additional big items are standard items to be serviced at this service mileage , why wouldn't they be on the maintenance service guide. And by the way, we don't fall under the "Special Operating Conditions" additional maintenance. Could it be that my wife might have been taken advantaged of? By the way, an AC Tune up had already been performed at 40,000 miles. The Brake Fluid exchange had already been performed at 45,000 mile. Cabin Filter service had been done at 60,000 miles. All this should have been on the records of the vehicle, since all servicing has been performed at New Bold Toyota. If you want customers to continue to come back to you for normal serving, then a review of prior servicing might be one of the responsibilities of the "service advisor" when addressing the customer who is coming to New Bold for routine maintenance serving trusting that they can count on only servicing what is required or needed with further explanation at the time. More