
Newbold Toyota
O'Fallon, IL
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1,566 Reviews of Newbold Toyota
Easy and fun! Josh helped us with any questions we had. First time co-buyers shopping and he broke everything for us without being condescending or pressuring. Real Josh helped us with any questions we had. First time co-buyers shopping and he broke everything for us without being condescending or pressuring. Really just a down to earth kinda guy and got to know our needs and wants. Everyone at this dealership was top notch! Coming back here for the next one! More
Scheduled Maintenance Great friendly staff with customer care their #1 focus. Fast turn around on service that allows me to wait for my truck instead of having to find a ri Great friendly staff with customer care their #1 focus. Fast turn around on service that allows me to wait for my truck instead of having to find a ride or rent a car. More
Nice and informative Amanda answered all my questions, never hesitated. Showed me several payment plan options, explained the deals. Explained all the features on the cars Amanda answered all my questions, never hesitated. Showed me several payment plan options, explained the deals. Explained all the features on the cars I test drove. More
I took my car in for a check up before a trip I didn’t have an appointment, Shawn Karfs offered an appointment or he could work me in. I had a problem and had to jump start my car recently. It was I didn’t have an appointment, Shawn Karfs offered an appointment or he could work me in. I had a problem and had to jump start my car recently. It was acting like it had in the past when I needed a new 12 volt batterie. I was planning a long trip and wanted it in tip-top shape. He said they would check it out and let me know while I waited. He reviewed everything it needed and how much it would cost. The repairs were made while I waited. This is why I keep coming back to this dealership. Shawn Karfs has assisted me in the past, this time I got his card so I could give him credit for a job well done. He always courteous and helpful, I trust him to not to tell me I need unnecessary work. I sincerely appreciate the good service I received! More
Polite and stress free Had a great experience. Damon (my salesman) was very polite and never made me feel pressured. Even though they closed at 8, they stayed there with me Had a great experience. Damon (my salesman) was very polite and never made me feel pressured. Even though they closed at 8, they stayed there with me until 9:30. The dealership even let me bring my dog in to run around so my wife wouldn't have to sit in the car with her. Overall, great experience. More
Great Experience! Nick was great! He has helped our family every time we needed a new vehicle. I thought the process went quickly and smoothly. Everyone was very friend Nick was great! He has helped our family every time we needed a new vehicle. I thought the process went quickly and smoothly. Everyone was very friendly that we worked with. Definitely would use you again in the future! More
amazing service and love my new ride Brian was really easy to deal with and was very knowledgeable about every vehicle we went over. i went in looking for a Rav 4 and left buying a Highla Brian was really easy to deal with and was very knowledgeable about every vehicle we went over. i went in looking for a Rav 4 and left buying a Highlander. This was made possible with how easy they were to deal with. Robert made the paperwork and warranties easy to understand and go through. I would highly recommend talking to Brian the next time your looking for a vehicle, he knows most brands and can give you the differences between them easily. More
Excellent as always We have been customers of Newbold for 10+ years and the service and employees are always wonderful. Service appointments are always scheduled as quick We have been customers of Newbold for 10+ years and the service and employees are always wonderful. Service appointments are always scheduled as quickly as possible and the wait is never longer than it needs to be. More
Shawn goes the extra mile I buy cars where I get 5-star service. Shawn is my go-to person. I don't feel he is trying to sell me more than i need. I buy cars where I get 5-star service. Shawn is my go-to person. I don't feel he is trying to sell me more than i need. More
Very professional!! I had a 7:30 appointment and I arrived at 7:20, I was unable to enter the building because they don't open until 7:30. That was the only issue I had I had a 7:30 appointment and I arrived at 7:20, I was unable to enter the building because they don't open until 7:30. That was the only issue I had. More