Newbold Toyota

Oil change I needed all sorts of extra stuff done when they had my car in for an oil change. I was pleased that they did get my car in as I had just gone in to I needed all sorts of extra stuff done when they had my car in for an oil change. I was pleased that they did get my car in as I had just gone in to make an appt for it. The employees are very friendly and helpful. I do think the prices are high though.....I also have an issue with my sun roof that they cannot seem to fix. More

Excellent Customer Service...AGAIN! Brought my 2011 Sienna in for it's oil and inspection along with a recall for the auto sliding doors. Customer service was excellent as usual. Teh S Brought my 2011 Sienna in for it's oil and inspection along with a recall for the auto sliding doors. Customer service was excellent as usual. Teh Service Staff is always a pleasure to work with. More

Purchase Good year end selection. Had the exact model that we wanted. The environment of the dealership was very casual and low key. The salesperson and th Good year end selection. Had the exact model that we wanted. The environment of the dealership was very casual and low key. The salesperson and the finance person we're ver low pressure. I was given the invoice price of the vehicle we purchased. More

comfortable,personal& friendly I gave this rating because I am happy with car and enjoyed working with Micha dealership was clean and comfortable seem to care about customers I gave this rating because I am happy with car and enjoyed working with Micha dealership was clean and comfortable seem to care about customers More

Friendly Service Staff I scheduled my oil change for 8:00 a.m. during the week. I arrived early at 7:30 that morning. My oil change was completed shortly after 8:00 a.m. I scheduled my oil change for 8:00 a.m. during the week. I arrived early at 7:30 that morning. My oil change was completed shortly after 8:00 a.m. Great turnaround time! More

Great service We’re very pleased with the service at Newbold Toyota in O’Fallon IL. The staff is always very friendly and accommodating when we visit this dealersh We’re very pleased with the service at Newbold Toyota in O’Fallon IL. The staff is always very friendly and accommodating when we visit this dealership for service On our Toyota Tacoma and Highlander. Our recent visit for the maintenance on the Highlander (20,000 mile) we felt the cost for this service was a little high. More

No pressure sales tactics I am now in the technological age..I have discarded my horse and buggy. Mark Wakeford, and Robert took the time to explain the fine details associated I am now in the technological age..I have discarded my horse and buggy. Mark Wakeford, and Robert took the time to explain the fine details associated with my purchase.. They made the buying process enjoyable.. I didn't know that was possible..Thanks again.. More

Brand new car not detailed I purchased a new vehicle late on a Friday night so wasn’t too concerned that it wasn’t “brand new car spotless” since I knew I had to bring it back f I purchased a new vehicle late on a Friday night so wasn’t too concerned that it wasn’t “brand new car spotless” since I knew I had to bring it back for several other add-on features including remote start, upgraded mats and interior and exterior protection. When I made the appointment and when I dropped off the vehicle, I asked if it would be detailed since it wasn’t when I bought it. I was assured yes at both times and told there couldn’t be dust inside before the protection coating was put on my leather seats. When I picked up the vehicle I knew right away it had not been detailed inside since the same 2 dustballs that had been on the dash when I bought it were still there and the screen was full of fingerprints. I looked under the new mats and the vehicle had not been vacuumed either. While the outside looked great I’m not even sure the protection was put on the seats since it was dirty inside. A very kind saleswoman (whose name I didn’t see in the list) actually cleaned the vehicle as best she could since I picked it up again late on a Friday and the service staff was gone for the day. My salesperson was there too and sat with me while the vehicle was being cleaned. It was a very disappointing first service experience at Newbold. I am a new Toyota customer and am used to amazing customer and vehicle service from Honda the past 17 years. No one greeted me when I pulled my car in the service bay - a few employees walked right past me while I tried to figure out what I was supposed to do. Definitely different than Honda where multiple staff are right there in the bay to greet, direct and help. I really like my new RAV4 and hope future service visits are much different than this experience. More

5000 mile service Very happy with the service from the service dept. Polite and kept me informed and answered all my questions. Free coffee and Saturday service. What m Very happy with the service from the service dept. Polite and kept me informed and answered all my questions. Free coffee and Saturday service. What more could you ask for. More

Service Department I bought my Toyota in another dealership in Missouri I'm up here visiting my son and I had my oil changed I always had problems at my dealership there I bought my Toyota in another dealership in Missouri I'm up here visiting my son and I had my oil changed I always had problems at my dealership there when I was up here they help me they even show me what my dealership messed up and they fix what my dealerships had tore up on my new car so I recommend them highly because their customer service is outstanding and they kept me informed at all times More