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Newburgh Toyota

Newburgh, NY

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1,049 Reviews

218 Route 17K

Newburgh, NY

12550

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1,049 Reviews of Newburgh Toyota

October 13, 2012

It was an enjoyable experience. I am used to pushy sales people. I was able to buy my jeep for a very fair price. I also receive one year of oil changes and one tire rotation plus roadside assistance fo More

by royal42
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
maureen hogg
Oct 23, 2012 -

Newburgh Toyota responded

Thanks so much and congrats on your Jeep! Maureen is a real asset to our organization and her commitment to her customers always shows through. We thank you for your business and look forward to seeing you for service! Welcome to the Newburgh Toyota/Scion Family!! Sincerely, Frank Fabiano Gen Sales Manager

October 12, 2012

We went to Newburgh Toyota looking for a Prius V. We already have one Prius and wanted a slightly larger car to fulfill our needs. What we found was the most patient, courteous and knowledgeable sales More

by carl onken
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Fabiano
Oct 23, 2012 -

Newburgh Toyota responded

Congrats on your Prius V! We also appreciate the kinds words for Maureen and Chuck as well. They are both passionate and dedicated individuals who always put their customers first. Please feel free to stop in and say hello when you come in for service. We are greatful for your patronage. Sincerely, Frank Fabiano Gen Sales Manager

October 10, 2012

Newburgh Toyota was friendly enough until after we got the vehicle home and discovered a problem. They took it in to service and thought they had fixed the problem. It is NOT fixed, and now they want no More

by keb1563
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Leslie Youmans
Oct 23, 2012 -

Newburgh Toyota responded

Mr. Brown, Newburgh Toyota Scion participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience here at the dealership. We regret that their were issues with your vehicle that weren't addressed in a quick and timely manner. I was told by our service department that you had dropped off your vehicle yesterday so we could recheck it. We are currently in the process of trying to replicate the conditions under which the lights are dimming. I will follow up with Leslie to make sure that your needs are met to the best of our ability as to what we can do for you. Should we be able to rectify the situation, I would ask that you update your review to include our efforts and resolution. Sincerely, Frank Fabiano Gen Sales Manager

October 09, 2012

We have purchased two new cars and several certified cars from this dealership. The way we have been treated was a major factor in returning for our third new car purchase. Exceptional service is the only More

by Dick Reich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maureen Hogg, John Roscino, John Roscino
Oct 11, 2012 -

Newburgh Toyota responded

We thank you again for your continued patronage and being a part of the Newburgh Toyota/Scion extended family! Maureen is a treasure who truly cares about her customers and always provides them with respect. We don't like games or pressure so as you see with John, thats just not how we do business for our customers. Congrats on your purchase and feel free to stop in and say hello when you come in for service! Sincerely, Frank Fabiano Gen Sales Manager

October 08, 2012

From the minute I contacted this dealership, I was very pleased with the experience. In researching a car, I noticed the exact car I was looking for on their website and contacted the dealership. Within More

by joshct
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristin Galik
Oct 11, 2012 -

Newburgh Toyota responded

Thanks so much for your purchase and Congrats! This is why we have such a responsive Internet Department headed up by Kristin Galik. Although a relative newcomer to this industry, Steven Tamberino always puts the customer first and follows up with as much information as you would need to make an informed decision. We always give a fair price over the Internet without gimmicks so when you come in there's no suprises. Tony Todaro is one of our veteran Specialists and is dedicatd to the customer. Thanks for joining our extended family!! Sincerely, Frank Fabiano Gen Sales Manager

October 05, 2012

Our experience with Newburg Toyota was a professional and pleasant one. Especially dealing with Mr. John Casey. From our first encounter with Mr. Casey to the moment we purchased our car, Mr. Casey was hon More

by Rodrisa69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 11, 2012 -

Newburgh Toyota responded

We love when our customer are happy not only with their vehicle purchase, but with our people as well. John Casey is one of the best and his affable style has been noticed by many over the years. He is always professional and will go the extra mile for his customers.Stop in and say hi to him when you come to Newburgh Toyota Scion for your service needs. Thanks for becoming part of our extended family!! Sincerely, Frank Fabiano Gen Sales Manager

October 03, 2012

I have dealt with this dealership in the past and I feel that they have definitely stepped up their game. Nelson Rivera is an extremely competent professional.I feel that my dealings with both him and this More

by Abacus
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
frederic appel, Nelson Rivera
Oct 11, 2012 -

Newburgh Toyota responded

Thanks so much for your continued patronage! Nelson is always enthusiastic and professional. He loves his work and his customers. He is extremely knowledgable and that translates into great experiences for his customers. We look forward to seeing you for your first scheduled service, so feel free to stop in and say hi! Sincerely, Frank Fabiano Gen Sales Manager

October 01, 2012

Eduardo is an awesome sales rep and I would recommend him to anyone. His honesty is a pleasure to see. His smile is very welcoming and his knowledge is amazing. Thank you for all your help and patience with More

by heavenlypeace3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eduardo Ortiz
Oct 11, 2012 -

Newburgh Toyota responded

Thanks so much for choosing us! Eduardo is a fantastic representative of Newburgh Toyota Scion and truly loves what he does. He is passionate about people which translates into great experiences for his customers. We look forward to seeing you when you come in for your service so say hello! Sincerely, Frank Fabiano Gen Sales Manager

September 28, 2012

This is our second purchase from Newburgh Toyota within 6 months. Mitch Smith is a pleasure to work with and is the reason we came back to make an additional purchase. Chuck in Finance was also a pleasure More

by jraines
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 11, 2012 -

Newburgh Toyota responded

Thanks for your continued patronage! Mitch and Chuck are indespensible to our family here, and always strive to be an advocate for the customer and make your purchase experience both enjoyable and memorable. We look forward to seeing you for your first scheduled service on both vehicles! Sincerely, Frank Fabiano Gen Sales Manager

September 27, 2012

Maureen made my visit Toyota very enjoyable. She was friendly and knowledgeable. Within a day I had my new 2012 Prius. I would suggest anyone who is interested in purchasing a Toyota stop by and see Mau More

by HarrisJenn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maureen Hogg, Frank Fabiano, John Roscino
Oct 11, 2012 -

Newburgh Toyota responded

Congrats on your new Prius!Maureen is a valued member of our team and truly enjoys making sure her customers feel confident in their purchase and their needs are met. Stopby when you come in for your scheduled service and say hello! Sincerely, Frank Fabiano Gen Sales Manager

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