Newport Chrysler Dodge Jeep Ram

Abusive service department ensured I won't be returning After purchasing a used vehicle at another dealer out of state, I sought help from this dealer near home for a few Chrysler warranty issues. I waited After purchasing a used vehicle at another dealer out of state, I sought help from this dealer near home for a few Chrysler warranty issues. I waited 3 weeks to get an appointment, then dropped the vehicle of for service. Though I had explained the issues to the staff when scheduling, I also left a note in the vehicle. I believe I even preemptively thanked them for their help. I shouldn't have. An hour later, I received a phone call from the service writer, Tom. He explained that I'd need to authorize payment of up to 2 hours labor for them to go over the list of items I requested evaluated, and that there was no way he could tell me if my NATIONWIDE CHRYSLER warranty would cover it. When I explained that I'd authorize one hour, and to do his best, Tom seemed to lose any semblance of control. He raised his voice and told me, among other things, that he didn't sell this vehicle and didn't have to honor the warranty. He told me it wasn't his problem that I bought the vehicle out of state, 3 years old with mileage on it. Wondering when the hidden cameras might pop out because his reaction was so over the top, I laughed and said, Tom, please, just try and understand my position. He erupted again, saying he didn't have time for my "b**ch list", and threatened that if I wasn't careful, he wouldn't do the work at all, after all he didn't need to. This behavior in a three year old might be called a tantrum, in an adult head of a service department I call it abusive. The vehicle never moved from its spot on the lot all day. When I stopped in at the days end, it still hadn't been serviced. (Again, this after waiting 3 weeks to schedule the appointment) I am thankful that they didn't touch it. I didn't have to prolong the relationship. I requested my keys back without saying another word, and drove away to Elmwood Dodge in East Providence, where I have had consistent wonderful experiences (see my review on this site) I only wonder how many military families, elderly, singles, etc. have been mistreated in this way. AVOID THIS DEALER AT ALL COSTS! More

false promise Offer to by my Jeep not honored by sales car manager. Found that substandard practice. they were first choice when i was purchasing new jeep but t Offer to by my Jeep not honored by sales car manager. Found that substandard practice. they were first choice when i was purchasing new jeep but their prices were repulsive,if not offensive . my trade in vehicle was valued at 0.$ again offensive I purchased Jeep @Quirk where i got 5,000.00 trade and 5,000.00 of new car price.That is 10k less than Newport jeep. More

Lies and deceit Bought a Ram Truck from theese crooks had a hairline Crack in the windsheild they didn't change the oil nor did they check any fluids My truck overhea Bought a Ram Truck from theese crooks had a hairline Crack in the windsheild they didn't change the oil nor did they check any fluids My truck overheated cause of a bad hose. Total bs. More

They won't pay off your trade! Traded in a car for a brand new jeep. It's been 37 days and they still have yet to pay off the trade in. They will lie and say the check was sent, but Traded in a car for a brand new jeep. It's been 37 days and they still have yet to pay off the trade in. They will lie and say the check was sent, but in fact they never sent the check. They will avoid your calls in order to not deal with the situation. I actually had to contact a lawyer to deal with this. Do yourself a favor and go somewhere else. More

Great experience! The service department at Newport Chrysler Dodge Jeep Ram is top notch! Staff is very friendly, helpful and professional. Overall great experience. Wo The service department at Newport Chrysler Dodge Jeep Ram is top notch! Staff is very friendly, helpful and professional. Overall great experience. Would recommend to others! More

All around great customer service! Could not have been a better /easier experience! Everyone was attentive and had a positive attitude. I was able to drop off and pick up at times that Could not have been a better /easier experience! Everyone was attentive and had a positive attitude. I was able to drop off and pick up at times that were convenient for me. All around great experience. More

Quality customer service with amazing team members! This staff is by far the most courteous and helpful group I have had the pleasure to meet. I've been to my fair share of dealerships over the years a This staff is by far the most courteous and helpful group I have had the pleasure to meet. I've been to my fair share of dealerships over the years and it is a breath of fresh air to finally be able to have my car serviced worry free! Sincerely, Mr P Ginos More

Very happy with our purchase and service We purchased and service our Grand Cherokee at Newport Jeep and are very happy with them. Recently, our Grand Cherokee was in an accident and the bod We purchased and service our Grand Cherokee at Newport Jeep and are very happy with them. Recently, our Grand Cherokee was in an accident and the body shop did a great job fixing the damage and dealing/negotiating with the other insurance company. My car came back sparkling and they did an amazing job fixing the bumper. We also recently had a reoccurring noise issue which they never gave up on and finally resolved. More

DON'T BUY A CAR or have them service it! After two (failed) attempts to have work done with Service Department at Newport Jeep, the service department continues to need serious help. The After two (failed) attempts to have work done with Service Department at Newport Jeep, the service department continues to need serious help. They should take some tips from NORDSTROMS - on how to treat people and customer service issues. Tom whom is service manager- is unprofessional, unpleasant and has disgusting verbal behavior. If you want to get harassed and still not have your car fixed... The owner doesn't seem to care- either. SHOCKING! I will buy my next car (a Jeep Wrangler) from someone who earns my business! There are many other places- steer clear from this place! More

Mike C. sales associate Mike C. was very helpful in the purchase of my Grand Cherokee. Mike knew the Grand Cherokee inside and out and gave me the best tutorial I have ever Mike C. was very helpful in the purchase of my Grand Cherokee. Mike knew the Grand Cherokee inside and out and gave me the best tutorial I have ever had on a new car.. More