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Newport Lexus
Newport Beach, CA
1,700 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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April 18, 2024
Had the exact car I wanted. Phone conversation with Greg was great. Trip to the dealership was worth it. Greg B in sales made everything worth while, but Joe in finance almost Phone conversation with Greg was great. Trip to the dealership was worth it. Greg B in sales made everything worth while, but Joe in finance almost made me get up and walk out. The first contract was wrong and had to do it over. Originally there were a number of fees waived and on the second contract they were there and he bumped the interest rate one point. Didn’t realize this until I got home. My fault. He was overly aggressive trying to sell the very expensive service contract. I would definitely come back again to deal with Greg, but absolutely make it a cash sale. More
by lilacshawn1211
Employees Worked With
Greg Brawley, Joe, Greg Brawley
Helpful April 18, 2024
This is refer to the Finance Department. After I agreed to the sales price, I asked to see the cost breakdown and saw a line called PPM of $2,000. I asked what it was and was told it is Prep After I agreed to the sales price, I asked to see the cost breakdown and saw a line called PPM of $2,000. I asked what it was and was told it is Prepaid Maintenance. I was never told about that. I told the sales I did not want that and please take it off. At the Finance Department, the guy keep trying to push the PPM saying how much it is for routine maintenance and the car is a PHEV and requires every six months maintenance or warranty will be voided. I asked how much is a major maint. He said around $2,000. He he offered to cut the ppm price to around $1,000. By then we were tired under the high pressure and we agreed. More
by PCM
Employees Worked With
Kelly Barry, Salesrep was excellent.
April 17, 2024
Excellent Customer Service. No pressure in any way. Instant customer attention. I would definitely recommend this dealership. Thank you to Abe (Sales Rep) for being kind and ten No pressure in any way. Instant customer attention. I would definitely recommend this dealership. Thank you to Abe (Sales Rep) for being kind and tentative to what we where looking for. To Greg Holley (Internet Sales Manager) for you quick response to our email and following up on our new purchase. To Jovand (Finance Manager) for not pressuring us to get anything we were not interested in. Thank you all for making our purchase as smooth as we can ask for. I love our purchase. Thank you! Thank you! Thank you! More
by Luna
Employees Worked With
Gregory Holley (Internet Sales Manager), Jovand Abolfazl (Finance Manager), Abe Canaan
April 16, 2024
Bought a brand new 350 NKH this weekend. Waited for the exact car I wanted. Abe, my salesperson kept me informed as to delivery date.When it arrived he made the sale very easy. He also was Waited for the exact car I wanted. Abe, my salesperson kept me informed as to delivery date.When it arrived he made the sale very easy. He also was able to set up the car and teach me all the bells and whistles ! I appreciate all the professionalism. More
by emaillnanne
Employees Worked With
Abe Canaan
April 15, 2024
This is a picture of just ONE of my Chrome Wheels after a tire service at NEWPORT LEXUS. They absolutely ruined my wheels and the entire service experience was HORRIBLE. I purchased new tires for my Lexus RX tire service at NEWPORT LEXUS. They absolutely ruined my wheels and the entire service experience was HORRIBLE. I purchased new tires for my Lexus RX350 at NEWPORT LEXUS and this is just ONE example of the level of service. I would AVOID THIS PLACE AT ALL COST. More
by Viki-Rea
Employees Worked With
Robert Nunez, Albert Lara, Roberto Nunez
April 15, 2024
This is a picture of just ONE of my Chrome Wheels after a tire service at NEWPORT LEXUS. They absolutely ruined my wheels and the entire service experience was HORRIBLE. I purchased new tires for my Lexus RX tire service at NEWPORT LEXUS. They absolutely ruined my wheels and the entire service experience was HORRIBLE. I purchased new tires for my Lexus RX350 at NEWPORT LEXUS and this is just ONE example of the level of service. More
by Viki-Rea
Employees Worked With
Albert Lara, Roberto Nunez
