Newport Lexus

Upon arrival. I was greeted by Kevin who supervised my entire experience at Newport Lexus. He arranged for a shuttle to my desired destination. The estimated cos I was greeted by Kevin who supervised my entire experience at Newport Lexus. He arranged for a shuttle to my desired destination. The estimated cost quoted for service rendered was exact. No surprises! My car was clean inside & out. Truly a 5 star establishment. They are the best! More

I prefer a different service writer next time. I wasn’t happy with Peter. He gave me a hard time about not hearing his phone call and misunderstanding his text to me about when my car was ready. I wasn’t happy with Peter. He gave me a hard time about not hearing his phone call and misunderstanding his text to me about when my car was ready. He seemed annoyed that he had to walk over to me in the waiting area to tell me my car was finished. I do not want to work with him ever again. If I have to, I would go to a different dealership for service. Otherwise, I was very happy with my service. More

The service was exceptional. I had not reserved a rental car while mine was being worked on and he had keys for me to a rental within a few minutes, as I wanted to go shopping fo I had not reserved a rental car while mine was being worked on and he had keys for me to a rental within a few minutes, as I wanted to go shopping for the few ours I had in the area. More

Absolutely perfect Joey was great as always. The car is looking and driving like new The car is looking and driving like new More

Awesome customer service, always friendly and delivers completed vehicle on time and with fair pricing, highly recommend this dealer completed vehicle on time and with fair pricing, highly recommend this dealer More

With the help of Mr. Nasser and Mr. Mo, my wife and I purchased the right vehicle that we love it a lot. Nasser and Mr. Mo, my wife and I purchased the right vehicle that we love it a lot. More

Professional and courteous service. Respectful experience…felt very welcome and kindly attended to. Highly recommend this dealership. Respectful experience…felt very welcome and kindly attended to. Highly recommend this dealership. More

5 stars for Jonathan Bishop but this 1 star rating is for the tech department. I took my car in 8/12/23 for the following items: front brake job inc refacing and factory shims. Invoice says tech was 677 Stev the tech department. I took my car in 8/12/23 for the following items: front brake job inc refacing and factory shims. Invoice says tech was 677 Steven Rivera. The next morning I drove to work, I could tell right away there was grinding/scraping going on with them. I returned on 9/6/23 and don't have that technician's name but waited hours only to be told they couldn't find any problems with them. I spoke with one of the customer service people who told me he had a lexus is250 also and that they are known for brake noise. So, I then let it go another 4 months living with the grinding/scraping, thinking maybe they just need to settle in and then it will get quiet. It never did and so I returned on 1/20/24 once again complaining that they were still making noise. I again have a long wait, wasting my day off work once again, only to have it inspected by technician #626, Sean M. Tafoya who claimed they'd checked the brakes and couldn't find anything wrong. I don't have an invoice for the next trip I made, so can only estimate it was around March 2024, but I went back to Jonathan, the customer service guy who had been helping me and I complained that there's no way this can be normal, the grinding/scraping that the brakes were making and that IF it WAS normal, then how was I supposed to be able to tell when the brakes needed replacement?? He took a ride around the parking lot with me and the brakes were now not making the noise and so he told me that if I waited again to have it inspected, that they'd charge me an inspection fee if they couldn't find anything wrong with the brakes. He mentioned that since I'd be returning in another month anyway to complete the oil consumption test, that I could have them inspect the brakes then and it wouldn't be a charge since they'd be doing the inspection anyway and so I decided to wait. I eventually learned that the brakes didn't make noise once the car warmed up for at least 20-30 minutes and since my commute is only 15 minutes, it was never getting warmed up enough to get quiet, but since the dealership was so far from me - it did have time to warm up so that it wasn't making the noise by the time I got there. Well, finally, April 16, 2024 comes and it's time that I can come back for the oil consumption test plus get the brakes inspected again. Finally, THIS tech does his job and figures out the brakes need to be resurfaced!! As luck would have it for whoever this tech was who was the only one doing his job, none of the paperwork I received shows his name as he deserves credit where none can now be given. My brakes have not since made a single scraping noise!!!!! WHY did you all make me keep coming back and wasting my valuable Saturdays AND GAS on this since last AUGUST??? SO disappointed and this experience truly made me distrust your brand. More

Joey the service provider was wonderful. Super efficient . We don’t live in California but needed service. He managed to take care of us efficiently. Really great guy. Highly recommend. Super efficient . We don’t live in California but needed service. He managed to take care of us efficiently. Really great guy. Highly recommend. More

Another wonderful experience at Newport Lexus! My service consultant, Albert Lara, is quick to respond and always makes himself available which I greatly appreciate. He’s always clear and up front My service consultant, Albert Lara, is quick to respond and always makes himself available which I greatly appreciate. He’s always clear and up front with the work that needs to be done and my car is available as promised. More