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Newport Lexus
Newport Beach, CA
2,393 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,393 reviews
June 11, 2019
the service adviser Peter was very helpful Friendly and helpful service advisers. The service was completed in the time frame that was suggested to me. When the service of my car was complete t Friendly and helpful service advisers. The service was completed in the time frame that was suggested to me. When the service of my car was complete they washed and vacuumed it as well. Very professional from start to finish in a clean waiting area. More
by Gundy
Employees Worked With
Peter Perez
June 10, 2019
Nightmare from the moment I drove off the lot This place has been a nightmare since the time we drove off the lot. We purchase a used vehicle with Newport Lexus and have felt like they could care This place has been a nightmare since the time we drove off the lot. We purchase a used vehicle with Newport Lexus and have felt like they could care less about servicing customers. I am going to say the worst part first so people will read this. The worse part (which happened after the other parts) is they sold us a Car that they didn't have a title for (pretty sure this is illegal). We purchase our Van Feb 6th and 2 months later were notified by the bank that they did not receive the title. I called Newport Lexus and they said they would get back to me in 20 minutes. 4 Hours later I called them back and they would not take my call. I spent 2 days trying to get a hold of some to fix this. My Bank also called them a handful of time and could not get a hold of them. Finally we talked to someone on May 1st and they told us they did not have the title from the previous owner (whoops on their part) and they talked to the DMV and the title was on its way. Fast forward to now (June), I was notified by my bank that they still have not received the title and I realized I still have not received my registration (its now been 4 months since the purchase). I called Newport Lexus again and had to call back 4 times to get a person on the phone. Like usually they said they would get back to me and nothing. I called my bank and learned that Newport Lexus had lied to us on May 1st saying it was taken care of when in all actuality they didn't file with the DMV til May 24th (pretty much a whole month went by). My car which is now past the 90 day temp registration is un-drivable because its not technically registered. These guys got there money and don't seem to care to help. As this is still all going down. Now that the worst part has been stated I want to tell you about the fun we had when I drove off the lot with bad front breaks (that they passed on inspection of the car). I had to take the car back to Newport Lexus 3 times for them to fix, which they didn't. I finally took it to Honda and made them pay me back. Oh BTW they were hard to get a hold of during this as well. recommendation to you is to drive a little bit further to another Lexus dealer cause these guys are clearly not detail oriented or really care about the customer. More
by jwall991
Employees Worked With
Tony D'Amato, Matt Mahjoob, Martin Roach
June 07, 2019
Scott is the best! My man Scott made my car leasing experience easy by being very knowledgable and attentive. I appreciated his approachable demeanor, as stepping into a My man Scott made my car leasing experience easy by being very knowledgable and attentive. I appreciated his approachable demeanor, as stepping into a deal can be a little intimidating. I think its safe to say that Scott has brought Newport Lexus a lifetime customer. More
by villasenoromar123
Employees Worked With
Scott Asehfi, Yasmine Aref
June 06, 2019
Scott Asehfi at Newport Lexus is the best!! I found the car I wanted and Scott made my buying experience easy beginning to end. His knowledge of Lexus vehicles is extensive and he is very person I found the car I wanted and Scott made my buying experience easy beginning to end. His knowledge of Lexus vehicles is extensive and he is very personable. I highly recommend you ask for Scott if you want to work with a GREAT salesman. I have already recommended him to my family and friends. More
by Maggie B
Employees Worked With
Scott Asehfi
June 06, 2019
Scott Asehfi and Newport Lexux are the best! We spent several weeks looking for the right car and driving all across Southern California to find the best deal. We visited Lexus dealerships from L We spent several weeks looking for the right car and driving all across Southern California to find the best deal. We visited Lexus dealerships from LA to San Diego. During the entire search, Scott was a sounding board who helped guide our decision. He offered his help and assistance whether we shopped at Newport Lexus or not. In the end, we knew that Scott was the right person to help us find the car we were after. We also knew he would work with us to get the best price within our budget. I can't share enough praise regarding Newport Lexus, their management and their all-star staff - in particular, Scott Asehfi! More
by Kam D
Employees Worked With
Scott Asehfi
June 05, 2019
Terrible piped-in music I was there on a Sunday when I thought the place would be a wonderful quiet environment in which to read. However, during my 4-hour visit I was assau I was there on a Sunday when I thought the place would be a wonderful quiet environment in which to read. However, during my 4-hour visit I was assaulted by horrible, loud, awful current music of some genre which made it impossible to concentrate. There was no place to escape the noise except to walk around outside among the cars for sale. Next time I'll definitely bring headphones to block out the awful sound. Other than this, the employees I encountered were all very professional and nice. More
by Barbara2
Employees Worked With
Peter Perez
June 04, 2019
I had a wonderful experience from beginning to end. Mo Qureshi was wonderful. We have built a wonderful relationship and I would recommend him to all of my friends and family. Mo thank you for all of th Mo Qureshi was wonderful. We have built a wonderful relationship and I would recommend him to all of my friends and family. Mo thank you for all of the work that you did for me. You are truly a wonderful person. More
by Goodgirl
Employees Worked With
Mo Qureshi
June 04, 2019
great servive from the beging to the end. No sale pressure and everything was smooth. The finance lady Narmeen was amazing and my sales person was great. No sale pressure and everything was smooth. The finance lady Narmeen was amazing and my sales person was great. More
by Tony t
Employees Worked With
Narmeen Khalil, Jhonson Michael
May 19, 2019
Service and storing my car Responsive reception in making an appointment. Robert Mendez remembered me. Easy arrangement to have my car serviced and stored while we were away on Responsive reception in making an appointment. Robert Mendez remembered me. Easy arrangement to have my car serviced and stored while we were away on vacation. Responsive arrangement to have car ready for my pickup when I called. Car was ready a washed when I came. More
by carlita J
Employees Worked With
Roberto Nunez
May 10, 2019
Excellent Service Experience Mo was wonderful to work with, respectful of our space when we needed to chat through our decisions, informative about the car and any questions/conce Mo was wonderful to work with, respectful of our space when we needed to chat through our decisions, informative about the car and any questions/concerns we had, and offered great advise. Fred was also very helpful in helping us better understand aspects about leases vs purchase and fluctuations in the automotive industry throughout the year. We had a small glitch with the car two days later getting error alerts on the dash, but Mo was on top of it stepping in to advise what we should do. Newport Lexus did a full diagnostic on the car ensuring its safety and offered a loaner so i wouldn't be stuck at the dealership all day. Mo followed up to ensure everything was ok. Overall its been a great experience with Newport Lexus, Mo and Fred. We shopped many dealerships and car options over the last couple months and felt the best service and purchase value was a Lexus. Definitely a long term partnership. Highly recommend. More
by Atoosa
Employees Worked With
Sean Tafoya, Fred Mahjoob, Mo Qureshi
