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Newport Lexus
Newport Beach, CA
1,787 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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September 02, 2016
Awesome Service I tried a repair facility near my home when my veichle broke down and service was substandard to what I receive at Newport Lexus. I'll never go anyway I tried a repair facility near my home when my veichle broke down and service was substandard to what I receive at Newport Lexus. I'll never go anyway else! When the failed again on a Sunday afternoon, just the thought of Newport Lexus being open to service me was the silver lining in an otherwise not so good day. My service rep is awesome and always takes care of me and explains everything going with the repairs in details. David is an asset to your dealership and the biggest reason I patronize this business. Any Lexus dealer can fix my vehicle but a good service rep makes the process a lot less stressful. More
by Felicia Foreman
Employees Worked With
David Clayton
Helpful September 02, 2016
Little things adding up to poor experience I will no longer be taking my car into Newport Lexus for services. There have been a lot of scattered issues over the several times I have taken my ca I will no longer be taking my car into Newport Lexus for services. There have been a lot of scattered issues over the several times I have taken my car in for service. The price increase for an oil change from $100 to $135 is the last straw. - I was told it would be about 1.5 hours for an oil change. Dealership said they would call me when it was ready, and I walked to get some lunch. Came back after a little over 2 hours, and my car was sitting in the lot ready. Would have been nice to get a call when my car was done so I could get my car back earlier. - Received a 'low engine oil' alert a few months after getting oil changed at dealership. There was still about 1 month before I needed my next oil change. - Had a pair of sunglasses stolen out of my car - One time my car was somehow lost in their system and they were unable to physically locate my car. Eventually they found my car, but I had to wait a while to get it back. They made up for it with a full tank of gas, but the overall experience was irritating. - I used to justify the high price of the oil change because of the loaner car. They no longer offer a loaner for oil changes, so there really isn't much of a difference between the dealership and a mechanic. More
by sj
Employees Worked With
Many employees over the years
September 02, 2016
Great service department! It is always a pleasure taking my car to Newport Beach Lexus. The work is done professionally, and throughly everytime. The dealership is definitely s It is always a pleasure taking my car to Newport Beach Lexus. The work is done professionally, and throughly everytime. The dealership is definitely state of the art, with a water fall wall by the service entrance, comfortable lounge area, cool boutique with lots of great items in stock, and much more. I highly recommend N.B. Lexus! More
by George
Employees Worked With
Joey Wilchek
September 02, 2016
very professional and thorough excellent knowledge of the 2016 LS 460 model. Was able to answer all my questions, and then some. this is third vehicle we have either bought or le excellent knowledge of the 2016 LS 460 model. Was able to answer all my questions, and then some. this is third vehicle we have either bought or leased from Gary Kalajian More
by 1472 buddha
Employees Worked With
Gary Kalagian, Greg Lawson
September 02, 2016
First time visit for service. Emergency visit because my driver's side mirror fell off while I was driving to work. I had only taken my car to Longo Lexus for service and was relu Emergency visit because my driver's side mirror fell off while I was driving to work. I had only taken my car to Longo Lexus for service and was reluctant to go to a different dealer. Joey was very helpful and accommodating and took care of me right away. A loaner car was provided and the car was ready when promised. The service was great! Although, the cost seemed higher than I would have paid at Longo Lexus. More
by Marsha123
Employees Worked With
Joey Wilchek
August 31, 2016
I highly recommend Newport Lexus. Great follow-up, honesty and professionalism. Have been a customer "right from the start" in 1990. Have made over a half dozen purchases.... great Great follow-up, honesty and professionalism. Have been a customer "right from the start" in 1990. Have made over a half dozen purchases.... great product, great service, great professionalism. More
by wannabegolfer
Employees Worked With
A. J. D'Amato
August 31, 2016
purchased experience It was a pleasure working with Gary , he was great , knowledgeable , accommodating , very helpful , friendly , he followed up after my purchased It was a pleasure working with Gary , he was great , knowledgeable , accommodating , very helpful , friendly , he followed up after my purchased . I would recommend him to my friends . More
by ChauPhan
Employees Worked With
Gary Kalagian
August 30, 2016
Easy and efficient ! Gary is a knowledgable and personable sales consultant. He is enthuastic about getting you the right car for the right price. We have leased 2 cars wi Gary is a knowledgable and personable sales consultant. He is enthuastic about getting you the right car for the right price. We have leased 2 cars with Gary at Newport Lexus and are extremely satisfied with his commitment to service. He is always available when we need him and greets you with a smile. More
by Rjoha8
Employees Worked With
Gary Kalagian
August 30, 2016
excellence in customer service we have purchased two cars from newport lexus. We actually are buying the dealership as much as the 400h . Although the cars have both been almost t we have purchased two cars from newport lexus. We actually are buying the dealership as much as the 400h . Although the cars have both been almost trouble free the dealership has been outstanding. Whether you get a loaner car or wait in the very comfortable lounge it has been a pleasant experience for us. I highly rec. this dealer for a great experience. More
by badbabs
Employees Worked With
Peter Perez
August 30, 2016
Quick and easy Salesperson went above and beyond to accommodate us and was very efficient. The service and professionalism is to be commended. Fast and friendly se Salesperson went above and beyond to accommodate us and was very efficient. The service and professionalism is to be commended. Fast and friendly service. That is all I have to say about it. I got exactly the car I was looking for. More
by janet0413
Employees Worked With
Greg Lawson, Maria Moayed
