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Newport Lexus

Newport Beach, CA

4.9
1,787 Reviews

3901 MacArthur Blvd

Newport Beach, CA

92660

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Showing 1,787 reviews

August 18, 2016

The customer experience is BEST in CLASS. My Service Advisor is Dave Clayton and he is World Class. The vision of Good!!! Dave is the reason "Why" I return to Newport Lexus for service. More

by Pacificsales
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Clayton
Aug 19, 2016 -

Newport Lexus responded

Thank you for this stellar review! It makes us extremely proud and happy that your visit with us was an enjoyable one! David is one of our esteemed members who reflects the values of our family! We will make sure to let David know your feedback, and we hope to see you back again soon! Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

August 17, 2016

Great Service They take care of business, get you a loaner car and have you on your way. The service technicians are knowledgeable and the experience was a great o More

by Bob in Newport
Recommend Dealer
Yes
Employees Worked With
Melissa Alarcon
Aug 17, 2016 -

Newport Lexus responded

Hi Bob, Your feedback is greatly appreciated and we're so happy to hear that our team takes great care of you each time you visit. Thanks for being a part of the Newport Lexus Family and we can't wait to see you around the dealership again! Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

August 17, 2016

Great service!! Albert was As always great and answered all our questions. Took the car in around 9:30 am and got it back by 1 pm. Thanks to Albert he had also a cour More

by M.A
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albert Lara
Aug 17, 2016 -

Newport Lexus responded

Albert is an all-star and it's no surprise the he constantly provides you with a quality experience. We'll be sure to share your positive comments with him and the rest of our team. We hope your Lexus is treating you well and we hope to see you again soon! Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

August 17, 2016

Albert got me in and out and back to work in record time - then called me ahead of scheduled completion time telling me the car was washed and ready to pick up. Just the best. I love my LS-460 second one I h More

by RCK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albert Lara
Aug 17, 2016 -

Newport Lexus responded

Thank you for this quality review. Albert is a great member of our team and is always making sure customers leave happy. We hope your LS460 is treating you well and we hope to see you again soon. Take care! Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

August 16, 2016

Great service! Peter of Newport Lexus provided great service and was very professional. Picking up my car was in and out. Fast and efficient service! Thank you! More

by Zz
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Perez
Aug 16, 2016 -

Newport Lexus responded

Thank you for taking the time to leave this quality review. We're very happy to hear that Peter provided you quality service and made your experience a memorable one. We hope your Lexus is running just like new and we can't wait to see you at your next service visit! Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

August 16, 2016

Excellent service Every thing was excellent Very impressed with the service I will recomend all my friend ! Very frindly ! I Owen 3 Lexus I will bring all my cars fro More

by Eddy Melkonian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony D'Amato, A. J. D'Amato, Rudy Esqueda
Aug 17, 2016 -

Newport Lexus responded

Hi Eddy, Thanks for this awesome review! We're so happy that you had an amazing experience and we hope to see you again soon! Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

August 12, 2016

Good Service Good service, easy to deal with, nice loaner car and cost exactly what they said it would. They very convenient to our home and all the service techs More

by Lexuslover
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Clayton
Aug 15, 2016 -

Newport Lexus responded

We appreciate this positive review and are happy to see that our team provided you with a quality experience. We hope your Lexus is running just like new and please let us know if you ever have any questions! Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

August 12, 2016

over priced extra key after buying a truck I bought a used 2014 Tundra truck from this place and they only had one key so I asked to make another key. They said $250.00 so I believe and ordere More

by brendan sheen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Anthony Troxler
Aug 16, 2016 -

Newport Lexus responded

Hi Brendan, The key cost us $250 and we made no profit off it. Once the key is made, we're unable to cancel the order, which is why we could not offer you a refund. If you'd like to discuss this issue further, please contact me. Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

August 11, 2016

Maintenance Service Visit All of the work done during my service was top-quality, reliable and completed on time as requested. That is all that I can ask for when getting my v More

by Tom Kim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albert Lara
Aug 11, 2016 -

Newport Lexus responded

Hi Tom, Thanks for this great review. We're so happy to hear that our service team provided you top notch service during your recent visit. We hope your Lexus is running just like new and we hope to see you again soon! Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

August 11, 2016

Exceptional service From dropping my car off to picking up after service, everything is handled very professionally. Highly efficient and professional service provided wi More

by Club1841
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Wilchek
Aug 12, 2016 -

Newport Lexus responded

We're grateful for this positive review and happy to hear that our service team provides you with great service. Please know how much we appreciate your business and we look forward to seeing you at your next service appointment! Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

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