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Newport Lexus

Newport Beach, CA

4.9
1,724 Reviews

3901 MacArthur Blvd

Newport Beach, CA

92660

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Showing 1,724 reviews

June 19, 2016

30,000 service Everything went well. The rattle I heard on passenger side is gone. The brakes feel better. I do have 1 complaint about my tires. I was informed the t More

by L234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Clayton
Jun 20, 2016 -

Newport Lexus responded

Dear Valued Customer, Thank you for this positive review. We're happy to see that for the most part you've had a quality experience. If you'd like to discuss the issues with the tires, please feel free to contact me. Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

June 19, 2016

Repair service is excellent We had an unexplained rattle in the car which was very distracting. The mechanic found the cause and Newport Lexus repaired the defect. Best of all, More

by Cleverman7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Clayton
Jun 20, 2016 -

Newport Lexus responded

Dear Valued Customer, We want you to know how much we value your generous 5-star review! We strive to provide our customers with an experience they can't receive anywhere else and we're so proud that our staff provided just that to you. We couldn't be more grateful for your loyalty and we look forward to many more years together! Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

June 19, 2016

15,000 mile service I always enjoy coming to Newport Lexus. I feel like I'm in a luxury hotel. Everyone is so nice and accommodating. Beautiful environment and very profe More

by PeanutCity
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Kalagian, Peter Perez
Jun 20, 2016 -

Newport Lexus responded

Dear Valued Customer, Thank you very much for your kind words! Your support is greatly appreciated. We are even more glad that your visit was such a positive one and we hope it's something we'll be able to repeat over and over again! Feel free to call or stop by if there is anything else we can do for you. Take care! Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

June 17, 2016

10,000 service and fix navigation system Fantastic service every time. I recommend Newport Lexus to everyone. Service is great, loaner is easy, there is simply nothing negative to say. Than More

by Lexus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Wilchek
Jun 20, 2016 -

Newport Lexus responded

Hi Wendy, We're so grateful for this 5-Star Review! It's always great to hear when our customers have such a positive experience, as we look to provide that to each and every customer. Learning of our customers’ satisfying experiences puts a smile on our face and we truly hope that you will visit us again in the future! Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

June 17, 2016

Service experience I had an excellent experience with the service personnel and her services. The service was completed in a timely fashion and to my utmost satisfaction More

by SD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Alarcon
Jun 20, 2016 -

Newport Lexus responded

Dear Valued Customer, We appreciate you taking the time to leave this thoughtful review. It gives us great pride knowing that you felt comfortable with our staff and that your visit here was an enjoyable one! Please know how much we appreciate you choosing to do business with us and we look forward to working with you again. Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

June 14, 2016

Mike Shimon Provides Stellar Customer Service Mike is a professional, knowledgeable and thoughtful salesperson who helped me find the exact vehicle I was seeking for the second time. Mike remember More

by Coreyevanparker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Shimon
Jun 15, 2016 -

Newport Lexus responded

Hi Corey, We can't tell you how appreciative we are of your glowing review! It makes us so happy to know that our team made sure that you had a great experience at our dealership and that Mike made you feel like one of the Newport Lexus family! Feel free to call or stop by if there is anything else we can do for you. Take care! Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

June 14, 2016

great in every way no wait, courteous staff, beautiful dealership, readily available loaner car, got a phone update on the car, pickup was fast and car was washed and re More

by sma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arlyn Apodaca
Jun 15, 2016 -

Newport Lexus responded

Dear Valued Customer, We're elated to hear about your recent experience! It's always great to hear when our customers have such a positive experience, as we look to provide that to each and every customer. We look forward to hearing from you again, and please contact us if you ever need anything regarding your Lexus. Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

June 14, 2016

Always the Greatest Courteous and knowledgable staff, excellent service and a comfortable lounge with really good coffee. Always a pleasure to go there. It is also fun More

by dla
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albert Lara, Roberto Nunez, Sean Tafoya
Jun 15, 2016 -

Newport Lexus responded

Dear Valued Customer, We couldn't help but smile after reading your amazing comments. It gives us great pride knowing that you felt comfortable with our staff and that your visit here was an enjoyable one! Please know how much we appreciate you choosing to do business with us and we look forward to working with you again. Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

June 13, 2016

Dave Clayton is awesome. Dave always treats me like I'm the best customer that ever came through the dealership. He's always upfront and honest about what I need to do to tak More

by Kingofleisure
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Clayton
Jun 14, 2016 -

Newport Lexus responded

Dear Valued Customer, Thank you for this awesome review. Dave is an all-star and it's no surprise that he goes above and beyond each time you visit. We'll be sure to share your comments with him and the rest of our team. Thank you for being a part of the Newport Lexus Family and we can't wait to see you again soon! Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

June 09, 2016

Exceptional customer service The place is clean, organized with comfortable seating area, computers, healthy food. The service is personal and exceptionally organized . This has b More

by Michael13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arlyn Apodaca
Jun 09, 2016 -

Newport Lexus responded

Hi Michael, We take great pride in our service and our facility and are extremely pleased to see that you're satisfied with both. Please know how much we appreciate your business and we look forward to seeing you around the dealership! Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

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