Newport Lexus

Absolutely the Best customer service! Love getting my car serviced at Newport Lexus! Very friendly and knowledgeable team! Love getting my car serviced at Newport Lexus! Very friendly and knowledgeable team! More

I always go with Newport Lexus to maintain my 2022 Lexus 450h. On this occasion regular maintenance service was performed and to address an issue with the power back door. I am confident that the proper rep 450h. On this occasion regular maintenance service was performed and to address an issue with the power back door. I am confident that the proper repair was done and hopefully the problem will not occur any more. I trust the technicians and our service advisor, Robert Manzano in looking after our vehicle. I really like my car and I am confident Newport Lexus takes care of it and us every time we cone in. Mr. Robert Manzano is very professional and courteous every time. I highly recommend Newport Lexus service department. More

Clean, professional , explain details about what service car needs, loaner car was new and very good driving experience car needs, loaner car was new and very good driving experience More

2nd purchase from Newport Lexus Excellent service and excellent sales team Would feel comfortable recommending them excellent sales team Would feel comfortable recommending them More

Excellent experience at Newport Lexus. Very nice lounge and facilities, service was very quick and the staff are top notch. Jhordan was my advisor and he was very professional and courteou Very nice lounge and facilities, service was very quick and the staff are top notch. Jhordan was my advisor and he was very professional and courteous. Thanks Jhordan for helping me through the process! More

I never felt pressured when visiting Newport Lexus. The entire staff was friendly, especially Kelly, Dalton, and Rafa. An amazing dealer experience and drove away in my dream car! Couldn’t be happier. The entire staff was friendly, especially Kelly, Dalton, and Rafa. An amazing dealer experience and drove away in my dream car! Couldn’t be happier. More

Rude staff and incompetent management. I ended up paying more than I was expecting when I traded in my old car there because they paid off my loan late. Also getting a response by email I ended up paying more than I was expecting when I traded in my old car there because they paid off my loan late. Also getting a response by email or a returned call was impossible. More

I came in for a routine service today at Newport Lexus. They always have friendly and polite people to meet me right away. The service writer, Kevin Nessl, is a good guy that I trust. My car was finishe They always have friendly and polite people to meet me right away. The service writer, Kevin Nessl, is a good guy that I trust. My car was finished almost exactly when promised. There are lots of comfortable areas to relax in while waiting. I’m happy with this dealership and I will keep coming back. More

Service consultant Chris did an excellent job. He explained service options and things needing immediate attention. He explained service options and things needing immediate attention. More

0/0 with new ownership and service department. As a way of background, I have purchased or leased 5 cars from this dealership and have had all of the vehicles dealer serviced here. Since my las As a way of background, I have purchased or leased 5 cars from this dealership and have had all of the vehicles dealer serviced here. Since my last service appointment the dealership has changed ownership. I had some service work that needed to be done as well as replacing a broken AC vent in my vehicle, so I set up an appointment. I purchased the Lexus OEM AC vent part directly from Lexus to be installed at my appointment. Newport Lexus refused to install the AC vent part because it wasn't purchased through their onsite parts department even though it was an OEM part purchased through Lexus. In addition the onsite Newport Lexus parts department was selling the part 28% higher than MSRP for the same part directly from Lexus corporate. I was shocked at their take it or leave it response, especially as 15+ year customer of this dealership. They provided no reason for this policy beyond "our service technician refuses to install parts not purchased from us". It is easy to see the policy is that way to rip off and overcharge their customers. If that is how they treat one of their long-term loyal customers I can't image how they will treat other owners. Another local Lexus dealership had no problem installing the part from Lexus with zero complications. Needless to say, Newport Lexus has lost my future business and I would recommend customers look elsewhere for a dealership that is fair and cares about their customers. More