Newport Lexus

Not happy Roberto told me that I needed to replace my 2 rear tires. When I went to the tire place where I always buy my tires they said my 2 rear tires were fin Roberto told me that I needed to replace my 2 rear tires. When I went to the tire place where I always buy my tires they said my 2 rear tires were fine but I needed to replace my 2 front tires. When Roberto told me my tires needed to b replaced I told him not to rotate them. Well they obviously rotated them anyway. I called Roberto from the tire place and told him what happened. He wasn't very interested. More

Professional, knowledgeable and friendly. My wife was the shopper for a new auto and the salesman and sales manager were perceptive of those features that were important to her. They handled t My wife was the shopper for a new auto and the salesman and sales manager were perceptive of those features that were important to her. They handled the presentation of features in a friendly and professional manner without overwhelming her with details. The test ride was done with ease and an understanding that there was some reluctance to get behind the wheel of an auto with a quick pickup and new features that were somewhat a distraction from previous driving experience. The selling process was not pushy and we respected the short give and take to reach an agreement on price. All in all a good experience and would recommend Newport Lexus to a friend! More

Amazing service! Pleasurable car buying experience. Very friendly service from George even though I could only go in on his day off. He made it a point to go in so he could sell me the car and I didn't Very friendly service from George even though I could only go in on his day off. He made it a point to go in so he could sell me the car and I didn't have to start over with anyone new. That to me was priceless and I have never received service like that anywhere. Went above and beyond to make sure I was provided good service. Will recommended George along with the dealership to any friends or family looking for a luxury car. More

Great Service The dealership is beautiful and they really go above and beyond with their customer service. Gary was very nice and took the time to go through all th The dealership is beautiful and they really go above and beyond with their customer service. Gary was very nice and took the time to go through all the features of the car we were purchasing and made sure that it as washed and detailed. Sarah was great with giving her honest opinion about what additional coverage we should buy and getting all our forms completed in a fast manor. More

Friendly, genuine, great service. Very glad that our friend recommended George Urquidez to us. He was friendly, knowledgeable and informative. We look forward to working with George fo Very glad that our friend recommended George Urquidez to us. He was friendly, knowledgeable and informative. We look forward to working with George for the duration of owning this car and will recommend him highly to others. More

Professional service, pleasant Dave was great, breaking down service items and costs for regular maintenance. Loaner was excellent and ready in 2 minutes. Upon pickup, car was retur Dave was great, breaking down service items and costs for regular maintenance. Loaner was excellent and ready in 2 minutes. Upon pickup, car was returned washed, but someone had passed gas inside. Not acceptable. More

Got the Deal Done but Slowly Newport Lexus got the deal done but financing department was under staffed and we had to wait hours. We arrived at noon and didn't leave till 4pm with Newport Lexus got the deal done but financing department was under staffed and we had to wait hours. We arrived at noon and didn't leave till 4pm with the car. George U was our salesman and had another deal in progress despite our appointment with him. Then we had to wait a very long time just to see the finance person. It really ruined our car buying experience. However, we did make a good deal and got it done. More

Fantastic Experience What can I say? Greg Brawley turned the daunting task of purchasing a new (actually used) car at a dealership into an overall awesome experience. I w What can I say? Greg Brawley turned the daunting task of purchasing a new (actually used) car at a dealership into an overall awesome experience. I was looking for a very specific model car with very specific requirements as far as price, year and mileage. Newport Lexus was one of four dealerships in over 200 miles that came up with the car I wanted in the price point I was comfortable with. In talking with four different salesmen at the different dealerships before even walking in (I had done a lot of homework up front) I immediately felt at ease after talking with Greg over the phone. It was even more surprising to discover that I had Greg's nephew's wedding about eight years back. Keep in mind that I live in Pasadena, Greg is in Newport and his nephew is living in London...such a small world! The most important thing about my experience was that Greg followed through on all his promises; fixing a scratch in the leather, a window tint that he threw in and a few other items that we talked about while sorting out the final deal on the car. I would highly recommend Lexus Newport and you should most definitely ask for Greg Brawley. He's GREAT! More

purchase of an IS250 convertible Everyone I worked with was very helpful. Russ from the internet department contacted me almost immediately following my inquiry about the car Craig J Everyone I worked with was very helpful. Russ from the internet department contacted me almost immediately following my inquiry about the car Craig Jones, who sold me the car, is a very responsible, honest and informative sales person. He is one of the best car sales people I have ever dealt with. He knows the cars well and made the entire process of purchasing the car an easy one. He spent a great deal of time orienting me to all aspects of the car and how the various functions worked. He didn't pressure me to purchase extras, but when I asked him honestly about adding additional items such as paint protection he explained the benefits of doing this. Overall your staff provided me with an excellent experience and I would highly recommend you to others. . More