Newport Lexus
Newport Beach, CA
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Recent first service visit Although I was happy with the overall service , loaner car , i am not thrilled about the fact that tech guy couldn't duplicate the issues that I broug Although I was happy with the overall service , loaner car , i am not thrilled about the fact that tech guy couldn't duplicate the issues that I brought the car for in the first place .i would have given 5 stars if they would have fix the issues and spend more time on it . More
60 K service bisit Very professional, transparent about cost and delivered on time. Thanks for the excellent customer service. Called Tustin Lexus prior - they took Very professional, transparent about cost and delivered on time. Thanks for the excellent customer service. Called Tustin Lexus prior - they took message as there was only 1 tech available but he did not call me back. Called next morning and they were busy - offered to take message or I could call back later. Checked satisfaction ratings on line and then called you guys. Your shop responded with excellent customer service that I am used to at my PA dealership. More
Service department Albert is the best person they have in service Always dependable. Very courteous and professional. He always returns your calls and answers your Albert is the best person they have in service Always dependable. Very courteous and professional. He always returns your calls and answers your questions. Best regards, Jeff Stroiman More
RX 350 F Sport purchase Gary Kalagian was absolutely the best sales associate I have EVER dealt with! He was professional, courteous, and extremely knowledgeable in all aspec Gary Kalagian was absolutely the best sales associate I have EVER dealt with! He was professional, courteous, and extremely knowledgeable in all aspects of the vehicle and purchase process! A man of his word! Sara in finance was also very good! Professional, courteous and efficient! I'm definitely a return customer and I will refer my friends T O Newport Lexus! Thank you all for your great service! More
Purchase of 2016 IS 200 T This is my 4th Lease with Ali and Matt. Always go beyond the call. I am a pretty demanding client and they did great! Great price, service and m This is my 4th Lease with Ali and Matt. Always go beyond the call. I am a pretty demanding client and they did great! Great price, service and make it an easy transaction. Thank you More
Joey Wilcheck has exellent customer service Upon arriving I was greated by Jorge Valdez. Very polite and professional.. I was then introduced to Joey Wilchek.. Joey has great customer service an Upon arriving I was greated by Jorge Valdez. Very polite and professional.. I was then introduced to Joey Wilchek.. Joey has great customer service and is very attentive to customers. He kept me updated the whole my car was in the dealer getting serviced. Can't wait till my next service appointment. More
Personal Service! We are a longtime Lexus couple and even though we knew what we wanted, we still had some specific questions and comparisons to understand. Jorge was We are a longtime Lexus couple and even though we knew what we wanted, we still had some specific questions and comparisons to understand. Jorge was extremely helpful and seemed to know everything there was to know about the similarities and differences in the Lexus Model we were interested in. We very much appreciated his input while making some choices. All around excellent service!! More
Another great experience in the purchase of another Lexus! I have purchased many cars. Newport Lexus brings the experience to a whole new level. I have just leased my second car. I enjoy the coffee and car was I have purchased many cars. Newport Lexus brings the experience to a whole new level. I have just leased my second car. I enjoy the coffee and car wash! My sales rep Gary Kalagian was low key, extremely thorough and handled details from A to Z.. I would recommend Gary Kalagian to anyone looking to purchase a Lexus. More
Excellent service at Lexus Thank you for Joey Wilchek's excellent service. My friend and I both own a Lexus ES 350. Every time we go for service, we would ask for Joey. He Thank you for Joey Wilchek's excellent service. My friend and I both own a Lexus ES 350. Every time we go for service, we would ask for Joey. He will taken care of what you need or give you valuable advise to your car problems. Rosana More
Always buttoned up and ready to take care. The No hassle place of business...This dealership has been awesome .From the moment you decide what car you need to the closing deal its the most effi The No hassle place of business...This dealership has been awesome .From the moment you decide what car you need to the closing deal its the most efficient and professional of all car dealerships. More