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Newport Lexus

Newport Beach, CA

4.9
3,110 Reviews

3901 MacArthur Blvd

Newport Beach, CA

92660

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Showing 3,110 reviews

August 30, 2024

Everyone was very helpful and were very honest and upfront with our purchase We appreciate Anthony and finding us the exact car we were looking for More

by fainvestigations
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Mahjoob, Anthony Troxler
Aug 31, 2024 -

Newport Lexus responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 30, 2024

The service was done promptly and thoroughly. The dealership has several comfortable areas for waiting. The car was washed before being turned over More

by rickshai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Cortez
Aug 31, 2024 -

Newport Lexus responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 29, 2024

Kelly was great. He showed us everything we wanted to see and helped us make the right decision. Everyone was very friendly. More

by Raymondgenovese
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelly Barry
Aug 31, 2024 -

Newport Lexus responded

Hello, we're happy you found our staff to be helpful during your experience here at Newport Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 28, 2024

Great experience as always with Newport Lexus and Peter. Open communication and very efficient. Thank you. More

by rachel.schmidt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Perez
Aug 29, 2024 -

Newport Lexus responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 28, 2024

Great service. Chris was able to help with my car maintenance and got me in and out. More

by Jona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris cortez
Aug 31, 2024 -

Newport Lexus responded

Hello Jona, we're happy you found our staff to be so supportive during your experience here at Newport Lexus. We are always more than happy to assist you if anything else comes up. Take care!

August 28, 2024

Excellent service department. I Highly recommend it. Really reasonable pricing and service completes on time. More

by dcscott422
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Wilchek
Aug 31, 2024 -

Newport Lexus responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 27, 2024

My 1st Service experience - initial 6-month checkup. Kevin was great! One small gripe. 4:15 appointment. Check in was smooth. Based on estimated length of service, I decided to wait. I received a text More

by gstuhr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Nessl
Aug 31, 2024 -

Newport Lexus responded

Hi, thank you for taking the time to let us know how we did. We are always more than happy to assist you if anything else comes up. Take care!

August 27, 2024

I come here because of the customer service period! Kevin Nessl is our go to service advisor. We’ve been going to service our Lexus with Kevin for at least 8yrs. When we come to get the car, if he More

by OCGAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Nessl
Aug 31, 2024 -

Newport Lexus responded

Hello, we're happy you found our staff to be so supportive during your experience here at Newport Lexus. We are always more than happy to assist you if anything else comes up. Take care!

August 27, 2024

We were extremely pleased that our AAA Car Buying Service representative aligned us with such an amazing dealership. He informed us that he trusted the services that this dealership could provide, an More

by ebljr19
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Christensen- AAA Car Buying in Oregon
Aug 31, 2024 -

Newport Lexus responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 26, 2024

At the time I made the appointment. It would have been helpful if I was informed at that time, as to how long service was estimated to take. As a result, I was forced to wait over 2 hou More

by Annie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Perez
Aug 28, 2024 -

Newport Lexus responded

Thank you for your feedback. I apologize for the lack of communication regarding the estimated service time for your appointment. Waiting over 2 hours was certainly not ideal, and I understand how being informed in advance could have helped you make other arrangements. Please contact me directly so we can address this issue and improve our communication in the future. I look forward to resolving this matter for you. Tony D’Amato General Manager tonydamato@newportlexus.com

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