Newport Lexus

Some features not explained correctly or not explained at al Sales man appeared to be very knowledgeable on vehicle. However, after I drove off I experienced several issues. My GS350F has a safety feature that Sales man appeared to be very knowledgeable on vehicle. However, after I drove off I experienced several issues. My GS350F has a safety feature that shakes the steering wheel when I cross lanes. I was not told this so I thought I had a flat because the wheel was shaking. I kept pulling over to see no flat. After several occasions I thought I had unbalanced wheels or bad alignment. I drove the car back and the Service Foreman explained this feature and how to turn it off. Foreman was outstanding because we drove the car and he explained a lot more about the car. Salesman told me to download the 2.0 Entune app that was the wrong one and I spent 2 days trying to register the vehicle to no avail. He finely told me he gave me the wrong info. I thought it was a great to have your name in neon when you buy I wish this was done for me. It's even the little things that keeps customer back. Salesman said we couldn't register the internet features in the sales garage because there was no service in the garage. I don't think it would be too hard to pull the car forward 10 feet, register the car and make sure the customer is all done when he leaves after buying a new Lexus. Rather leaving me on my own when I drive off. I just found out this dealership offers free car washes but I'm unsure it apply to me. I could go on but I thinks this is enough unanswered question from a new Lexus Owner. Reason for not leaving 1 star is because everyone at Newport Lexus is so nice and it's a beautiful dealership. However, when I buy my next car I will ask to have the features explained by the shop Formen. More

Very professional service. Excellent service here. Once you drive up the wait is never long to be helped. Loaner cars available and when the car is done, it is washed and read Excellent service here. Once you drive up the wait is never long to be helped. Loaner cars available and when the car is done, it is washed and ready for you. Prices are slightly high but you receive great service and absolutely no reoccurring problems with the vehicle. More

Friendly & Fair Sales Team, #1 Selection, Top Service I am a previous Newport Lexus customer who purchased my IS350 and recall a hassle free and very competitively priced deal that I felt was extremely a I am a previous Newport Lexus customer who purchased my IS350 and recall a hassle free and very competitively priced deal that I felt was extremely a good value. Subsequently, the Service team has consistently taken care of me at each of my scheduled services into my 4th year of ownership. Service Consultant Robert Nunez has always been there to answer questions and help me. Recently it was time for my mother to purchase a new vehicle and she chose Lexus based upon current styling and from the Service experience I've described from Newport Lexus. I was introduced to both Nasser Naderi and Sales Manager Fred Mahjoob and they both couldn't have made the selection and purchase any easier. Nasser was very patient, polite and accommodating to the requirements (color, trim etc) that we were looking for. After finalizing the color and trim selection, Fred wrote a deal that couldn't be passed on. Fred truly made it a "December to Remember". Even at delivery, Nasser took the time to patiently show my elderly mother all the features of the car at a very comfortable pace and even placed the ever important GIANT RED RIBBON BOW on the car to make the purchase feel that much more special for my mother. A high standard of "Service" for any retailer is often the most difficult component to retain it's luster and in my opinion, Newport Lexus has been putting much effort into it and maintaining its Service shine. Thank you Newport Lexus! More

Great Car for an Even Better Price My wife and I were looking for a new car seeing as I had just paid off the last of my student loans and my old 2005 Camry had 204,000 miles on it. It My wife and I were looking for a new car seeing as I had just paid off the last of my student loans and my old 2005 Camry had 204,000 miles on it. It sure served me well. Last year, my parents had bought a car (RX 350) from Mo Qureshi at Newport Lexus and they made a point to say how much they appreciated the car buying experience. After they came home with their new car, I took it for a spin around the block while visiting them. It drove so smooth. They told me about the Lexus Certified Preowned program and what a value it is. A couple months ago my brother and sister-in-law were looking for a new car. They literally researched and test-drove every type of car. Ultimately, my parents directed them to Mo at Newport Lexus where they purchased an RX 350 (identical to my parents). They really appreciated their car-buying experience with Mo and they highly recommended we go see him. Now, fast-forward to the last week of December 2017 and my wife and I are ready to buy a new car. Mo knew I was coming and it was nice to already have that contact. When we met him, it was very pleasant right off the bat. He already knew what we were looking for (which was an RX350 just like everybody else in my family... ha). Before we had arrived Mo had already combed through the Certified Preowned 2015 RX 350's and found a couple that were great value and great condition. We are very happy with Mo's attention to detail. We were shown a particular 2015 RX 350 that was in great shape and even had chrome rims. We were also particularly happy that it has just recently been price-reduced (by $5,000) to sell before year's end. Mo was very honest with us about the shape of the vehicle and the value of the price. I appreciated that he steered us to it right off the bat. Unfortunately, it was dark already when we arrived and did the test drive and I wanted to see it in the daylight since it had black paint and I wanted to examine it for any other scratches or problems. Mo was very kind and understanding with us and we scheduled a visit the next day at 1pm for a final inspection and purchase. I greatly appreciate Mo's honesty with the cars we looked at and how pleasant of a guy he is. He had already done his homework for us when we arrived and so we didn't have to waste time looking at cars that weren't what we wanted. He handpicked our car for us because it was the best condition-to-value ration on the lot. He made our experience very pleasant, and I had no doubt that he kept our best interests in mind as we shopped and bought our new car. Ironically, my father, my brother, and I each now own an identical 2015 black Lexus RX 350, courtesy of Mo Qureshi. At this point, I wouldn't bother with any other dealer for future purchases. I am very happy with my experience at Newport Lexus and with Mo Qureshi, in particular. At this point, I really don't need to go anywhere else. I also want to point out our positive experience with the Finance department, specifically Anita Rami. She was very pleasant even though it was the last weekend of 2017 and the dealership was buzzing with activity. They had apparently sold 18 cars already by mid-afternoon. In particular I want to point out that she went out of her way to get us an even lower interest rate (a full point lower, in fact) that what was initially offered. This was very handy and helped reduce the monthly payments. She was also just a really nice person to chat with and discuss the different additional features offered. All in all, my wife and I are so happy/impressed by the positive experience we had in buying our new car. I was dreading the prospect of buying a new car but this was pretty painless. Easy as pie. We will be back in the future. More

Such a Nice Car and a Great Deal! Nasser was very Knowledgeable, Friendly and Extremely Patient to get the best deal for us. He tried so hard to find the car with all the options and Nasser was very Knowledgeable, Friendly and Extremely Patient to get the best deal for us. He tried so hard to find the car with all the options and equipment, interior and exterior color that we wanted within our price range. Not Pushy at all. I was not sure between Jaguar (F-Pace) and Lexus (RX-350) but Fred and Nasser made it very easy for me to choose RX - 350 with lower cost and much more convenient. More

new RX350 Abe and Anita were very professional and accommodating The entire process was smooth and pleasant. We would recommend Newport Lexus to anyone lookin Abe and Anita were very professional and accommodating The entire process was smooth and pleasant. We would recommend Newport Lexus to anyone looking for a new vechicle Art & Teresa More

Highly recommended. Bill is the best there is, no need to look or go anywhere else. Period. I have been dealing with Bill for several years and from day one, I have been Bill is the best there is, no need to look or go anywhere else. Period. I have been dealing with Bill for several years and from day one, I have been treated with the utmost respect and professionalism whenever I visit the dealership. This is my 3rd car from Newport Lexus and if you are an educated buyer that has high standards, are detail-oriented, and expect the best, this is the dealership to rely on. More

Taking Time for Customer Nasser Naderi was great! He took so much time explaining all the modern functions ad made sure I was comfortable using them. Fred was great with the s Nasser Naderi was great! He took so much time explaining all the modern functions ad made sure I was comfortable using them. Fred was great with the sale's part! More

Returning customer this is my 2nd time buying at this dealership...Stress free buying experience, professional and courteous staff. Stop by in the morning to pick out t this is my 2nd time buying at this dealership...Stress free buying experience, professional and courteous staff. Stop by in the morning to pick out the car, then return in the afternoon to complete the paper work. The car is ready for delivery. More

Great facility and friendly staff Awesome experience, and I love my new car. I dealt with Nasser who was very professional, friendly, and helpful. I could tell he is passionate about w Awesome experience, and I love my new car. I dealt with Nasser who was very professional, friendly, and helpful. I could tell he is passionate about what he does, and it showed in our interactions. There was never any pressure to buy, and after the purchase, Nasser took time to walk me through all the features in my new car. I would highly recommend coming to this dealership and asking for him. More