Newport Lexus

Ali will not remember anything that he promised. As a previous customer of Newport Lexus I was contacted by dealership for early trade in program. I've received 3 months waver Directly from Lexus co As a previous customer of Newport Lexus I was contacted by dealership for early trade in program. I've received 3 months waver Directly from Lexus corporate and Ali promised that for a returning customer Newport Lexus will wave addition 3 months of my lease payments so I could trade in my car 6 months early. Upon my arrival to the dealership Ali completely forgot about this promise. I do not want to call him a liar but he is very forgetful (More on this below). Over the phone we agreed on the discount that I was looking for and Ali called me within an hour confirming that my deal 14% off of MSRP was approved. I was negotiating for a car with MSRP of $57K so I was expecting to see negotiated price in a range close to $49K (57-14% = 49). Upon arrival Ali showed me my final price of $51.5K I informed him that this is not what we have agreed on the phone. Ali informed me that this is the best the he could do. I had another quote from dealership that is about 60 miles from my home so at this point I informed Ali that another dealership can do this deal. After another back and forth and meeting some other people I had no interest in meeting I have agreed to the deal that was worse than what was originally promised and another dealer was willing to do. Upon signing documents I’ve asked Ali when is he going to look at my current leased car that I was exchanging to which Ali replied that today he is just selling me another car and I will have to deal with lease return on my own. Here Ali forgetful again. If you still decide to deal with Ali make sure you get everything in writing because Ali will not remember anything that he promised. Of course I leased from another dealer. More

Ali is the best salesman We have spent days trying to find a car that works for us, but Ali took only six hours. Not only had he found the perfect car, he did it in such a pro We have spent days trying to find a car that works for us, but Ali took only six hours. Not only had he found the perfect car, he did it in such a prompt and accommodating manner. More

LIKE FAMILY WE PURCHASED OUR CARS FROM THERE - GREAT SALES WITH SHAWN AND FINANCING EXPERIENCE WITH MATT WAS SUPERIOD. BUT WHAT MAKES THIS RELATIONSHIP ONGOING T WE PURCHASED OUR CARS FROM THERE - GREAT SALES WITH SHAWN AND FINANCING EXPERIENCE WITH MATT WAS SUPERIOD. BUT WHAT MAKES THIS RELATIONSHIP ONGOING TO GO BACK FOR MORE IS THE SERVICE WE GET FROM JOEY. FEELS LIKE WE ARE HIS ONLY CLIENTS...HONEST IN FEEDBACK AND FOLLOW THROUGH. MY KIDS LOVE GOING THERE BECAUSE OF THE ENTERTAINMENT (AND DAYDREAMING ABOUT THEIR FUTURE CAR) More

Not your typical car salesman.. My parents and I were looking for a replacement for my broken down bimmer and right when we placed foot on the Newport Lexus lot, Mo was already walki My parents and I were looking for a replacement for my broken down bimmer and right when we placed foot on the Newport Lexus lot, Mo was already walking towards us to greet us with nothing but a friendly, welcoming smile. Throughout the few hours we were there inquiring about a few prices on the ES series, I would have to say Mo was more than gladly to accomodate because we had asked him if he could work with us with the prices on a few cars we were interested in and he doesn't take the word "No" as an answer. All in all, we later found an excellent deal only because of Mo, who treated us like family the 3 hours we were there. He has earned our business for our future car purchases. Anita helped us in the finance part of the process and she was professional, courterous, and very welcoming. More

Years of service Joey Wilcheck takes very good care of our Lexus. We like everything about the service dept except these satisfaction servers. If Joey was not the be Joey Wilcheck takes very good care of our Lexus. We like everything about the service dept except these satisfaction servers. If Joey was not the best, we would not ask for him. More

Happy with my new car I was pleased with my experience. Both Mike and Ali were professional and tried their best to get me what I wanted and succeeded. Ali did a good jo I was pleased with my experience. Both Mike and Ali were professional and tried their best to get me what I wanted and succeeded. Ali did a good job setting up my Bluetooth and explaining any new features that I wasn't aware of (and an old feature or two). Ali also tried to make the transition of turning in my 2015 leased ES350 and obtaining my 2018 ES350 as easy as possible. It was my best experience leasing a car from Newport Lexus thus far. Anita was especially pleasant and helpful as well. More

Above and Beyond Expectations They worked with me to find the right car despite me being located in San Diego. We had the deal done in less than an hour once I decided on the vehic They worked with me to find the right car despite me being located in San Diego. We had the deal done in less than an hour once I decided on the vehicle. They went above and beyond to deliver the vehicle to me here in San Diego. I could not be happier with the professionalism of the staff and willingness to work with me. More

Simply, Outstanding Wow. We saw the vehicle online Wednesday night and called for availability. By Thursday night we had a deal (that was smokin') and we had bought a c Wow. We saw the vehicle online Wednesday night and called for availability. By Thursday night we had a deal (that was smokin') and we had bought a car...over the phone (and just a couple of calls). By Sunday morning our car was delivered to our driveway (291 miles from the dealership). Our 2016 molten pearl RC 350 turns heads and drew a crowd of kids at this morning's school drop-off. We are not sure if we'll ever enter a dealership again. This was too easy. Anita found us great financing and Ali has treated us like royalty. Professional, courteous and a pleasure to work with. How lucky for us! More

Great service I have never had such quick, and smooth checkin for getting routine service and simultaneously getting a loaner car. My service provider Melissa was I have never had such quick, and smooth checkin for getting routine service and simultaneously getting a loaner car. My service provider Melissa was not only friendly but efficient. My experience was being in and out of the dealership in under ten minutes. More

Great Service! Youssef was extremely helpful with my purchase of the 2018 Lexus NX F Sport! He never pressured me or my husband to buy. I would definitely recommend Youssef was extremely helpful with my purchase of the 2018 Lexus NX F Sport! He never pressured me or my husband to buy. I would definitely recommend asking for Yousself if you are going to Newport Lexus! More