Newport Lexus

Felt as if the staff was extremely dismissive of our problems; for a $70,000 purchase just months ago, this was ridiculous and extremely frustrating. problems; for a $70,000 purchase just months ago, this was ridiculous and extremely frustrating. More

Wonderful customer service! Great sales, service, and Finance team. Very welcoming and kind. Thank you! Great sales, service, and Finance team. Very welcoming and kind. Thank you! More

I bought a new 2025 ES350 from Newport, with many options added on. I bought the car the same day I test drove it. The salespeople were nice, but unfortunately the car itself had problems within the first 48 added on. I bought the car the same day I test drove it. The salespeople were nice, but unfortunately the car itself had problems within the first 48 hours. The battery wasn't holding a charge, which caused a loud clicking sound and flashing lights when trying to start the car. It was extremely embarrassing for a brand new car to break down in my office parking garage (in front of several executives, no less)… Especially for a Toyota product. The service department was helpful in fixing this mess, but having to jump a brand new car in the rain several times does not provide a reliable feeling. That, and I have no idea how a car was sold new with a faulty electrical system. More

Repeat customer so familiar with dealership Chris Clark did a good job explaining vehicle functions. As a car pro member and repeat customer didn’t feel I got the best deal did a good job explaining vehicle functions. As a car pro member and repeat customer didn’t feel I got the best deal More

Our service manager, Joey, has always been extremely excellent to work with. He keeps us updated on the progress of the service on our vehicle, and informs us of any additional issues that may have been excellent to work with. He keeps us updated on the progress of the service on our vehicle, and informs us of any additional issues that may have been encountered by the mechanic working on our vehicle. More

Joey was great to work with as usual! Would recommend booking your service with him as he provides you great assistance! Would recommend booking your service with him as he provides you great assistance! More

Had gone to another Lexus dealer prior to going to Newport Lexus. No comparison. Newport Lexus provides a much more elevated experience and have thought of so many little things to make the process mo Newport Lexus. No comparison. Newport Lexus provides a much more elevated experience and have thought of so many little things to make the process more exciting and special. More

Sold the car with only 1 key. That was several months ago. HQs and this dealer were told months ago. This is not acceptable. That was several months ago. HQs and this dealer were told months ago. This is not acceptable. More

Vance was a wonderful salesman to work with! The whole process was very simple and pleasure able. The whole process was very simple and pleasure able. More

Best agent Vance. Patient, care . Thru the whole process. I will highly recommend him to anyone Patient, care . Thru the whole process. I will highly recommend him to anyone More