Newport Lexus

Buying Lexus NX from Newport Lexus using the internet We were looking for a 2018 Lexus NX but we don't want to hassle at the dealership. We had used the internet to browse for the models and options and h We were looking for a 2018 Lexus NX but we don't want to hassle at the dealership. We had used the internet to browse for the models and options and had requested for the total price of the car. We communicated with Mr. Nasser Nadiri. He was very patient and very respectful with us eve though we were bargaining for the car using many e-mails. We ended up buying the car from Newport Lexus. After we signed all the paper works, Mr Nadiri showed us the in and out of the Lexus NX. He is very knowledgeable with all the options. We had also stopped by the next day to finalize all the loan. Unlike a typical salesman which usually ignored the buyers once they bought the products, Mr Nadiri was still super helpful in answering questions and showing us more details. He was spending another hour helping us. We would like to say "thank you again" to Mr. Nadiri. More

Great service! From the moment we were greeted by Mo at the dealership, he was on top of things. Keeping in touch with us and finding us the car we were exactly loo From the moment we were greeted by Mo at the dealership, he was on top of things. Keeping in touch with us and finding us the car we were exactly looking for. The process of buying the vehicle went smoothly and quickly and Mo has followed up and been very helpful. We were very happy with the whole process and the car. More

Always professional,courteous and efficient service. Almost all the employees are professional barring a few exceptions. Overall I would recommend them to my friends and family Almost all the employees are professional barring a few exceptions. Overall I would recommend them to my friends and family More

Excellent Service Department Joey Wilchek Service Consultant handled my service processing great. Everything was explained up front and I was in and out withing 5 minutes. My car Joey Wilchek Service Consultant handled my service processing great. Everything was explained up front and I was in and out withing 5 minutes. My car was returned clean and ready to go. Every visit has been nothing but exceptional. I even called to inquire about a question and was transfered right to him and he answered all my questions. Great Service Department, all dealerships could learn from them. Thanks Tony More

Very good experience The sales person, Armen, was first rate, knowledgeable, funny, no pressure. With his help I found a vehicle I was very happy with. Looks and drives The sales person, Armen, was first rate, knowledgeable, funny, no pressure. With his help I found a vehicle I was very happy with. Looks and drives like a new RX350. More

great buyer experience I have bought several new cars in tne past and always dreaded the process. In the past buying a car could take 5 to 6 hours. This particular purchase I have bought several new cars in tne past and always dreaded the process. In the past buying a car could take 5 to 6 hours. This particular purchase was quick and efficient. Nasser was exceptional! His very pleasant personality and his extensive knoledge of the vehicle is unmatched. I would also like to recognize Anita in the finance department. She also has a very pleasant personality and made the finance part of the process. Thanks to Nasser and Anita for making this purchase a great experience. More

Ali will not remember anything that he promised. As a previous customer of Newport Lexus I was contacted by dealership for early trade in program. I've received 3 months waver Directly from Lexus co As a previous customer of Newport Lexus I was contacted by dealership for early trade in program. I've received 3 months waver Directly from Lexus corporate and Ali promised that for a returning customer Newport Lexus will wave addition 3 months of my lease payments so I could trade in my car 6 months early. Upon my arrival to the dealership Ali completely forgot about this promise. I do not want to call him a liar but he is very forgetful (More on this below). Over the phone we agreed on the discount that I was looking for and Ali called me within an hour confirming that my deal 14% off of MSRP was approved. I was negotiating for a car with MSRP of $57K so I was expecting to see negotiated price in a range close to $49K (57-14% = 49). Upon arrival Ali showed me my final price of $51.5K I informed him that this is not what we have agreed on the phone. Ali informed me that this is the best the he could do. I had another quote from dealership that is about 60 miles from my home so at this point I informed Ali that another dealership can do this deal. After another back and forth and meeting some other people I had no interest in meeting I have agreed to the deal that was worse than what was originally promised and another dealer was willing to do. Upon signing documents I’ve asked Ali when is he going to look at my current leased car that I was exchanging to which Ali replied that today he is just selling me another car and I will have to deal with lease return on my own. Here Ali forgetful again. If you still decide to deal with Ali make sure you get everything in writing because Ali will not remember anything that he promised. Of course I leased from another dealer. More

Ali is the best salesman We have spent days trying to find a car that works for us, but Ali took only six hours. Not only had he found the perfect car, he did it in such a pro We have spent days trying to find a car that works for us, but Ali took only six hours. Not only had he found the perfect car, he did it in such a prompt and accommodating manner. More

LIKE FAMILY WE PURCHASED OUR CARS FROM THERE - GREAT SALES WITH SHAWN AND FINANCING EXPERIENCE WITH MATT WAS SUPERIOD. BUT WHAT MAKES THIS RELATIONSHIP ONGOING T WE PURCHASED OUR CARS FROM THERE - GREAT SALES WITH SHAWN AND FINANCING EXPERIENCE WITH MATT WAS SUPERIOD. BUT WHAT MAKES THIS RELATIONSHIP ONGOING TO GO BACK FOR MORE IS THE SERVICE WE GET FROM JOEY. FEELS LIKE WE ARE HIS ONLY CLIENTS...HONEST IN FEEDBACK AND FOLLOW THROUGH. MY KIDS LOVE GOING THERE BECAUSE OF THE ENTERTAINMENT (AND DAYDREAMING ABOUT THEIR FUTURE CAR) More

Not your typical car salesman.. My parents and I were looking for a replacement for my broken down bimmer and right when we placed foot on the Newport Lexus lot, Mo was already walki My parents and I were looking for a replacement for my broken down bimmer and right when we placed foot on the Newport Lexus lot, Mo was already walking towards us to greet us with nothing but a friendly, welcoming smile. Throughout the few hours we were there inquiring about a few prices on the ES series, I would have to say Mo was more than gladly to accomodate because we had asked him if he could work with us with the prices on a few cars we were interested in and he doesn't take the word "No" as an answer. All in all, we later found an excellent deal only because of Mo, who treated us like family the 3 hours we were there. He has earned our business for our future car purchases. Anita helped us in the finance part of the process and she was professional, courterous, and very welcoming. More