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Newport Lexus

Newport Beach, CA

4.9
2,321 Reviews

3901 MacArthur Blvd

Newport Beach, CA

92660

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Showing 2,321 reviews

January 01, 2017

10,000 mile check-up David Clayton made everything easy. He took care of the service and my loaner in minutes, called when promised, had the seat cleaned as requested, an More

by Sue123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Clayton
Jan 03, 2017 -

Newport Lexus responded

Hi Sue, David is a great member of our team and we're lucky to have him. We'd like to thank you for continuing to choose us here at Newport Lexus and we look forward to serving you and your Lexus vehicles for many years to come. Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

January 01, 2017

Dave is the best service manager ever! Dave always gives me the best service! From the moment I arrive, he's efficient, organized and quickly takes care of getting my car in and out. He's More

by Carol Haxton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Clayton
Jan 03, 2017 -

Newport Lexus responded

Hi Carol, Dave is an all-star and is always going above and beyond to ensure customers receive the best service possible. We'll be sure to share this 5-star review with him and the rest of our staff. Thank you for choosing us here at Newport Lexus and we'll see you at your next service visit! Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

January 01, 2017

Service Need The service rep was great. Gave me a rental car while service was done. Service was performed well. My car was washed and ready to go. More

by bearflag
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Wilchek
Jan 03, 2017 -

Newport Lexus responded

Dear Valued Customer, We're very happy that your experience was a great one. We hope your car is running just like new and we look forward to seeing you again soon at your next service visit. Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

December 31, 2016

Service and tire light on The tire light on my car was on, the technician recommended that I needed 2 new rear tires. I was kind of frustrated with this as the wear and tea More

by Lexus123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Alarcon
Jan 03, 2017 -

Newport Lexus responded

We're pleased to see that we provided you with quality service. If you'd like to discuss the pricing for the alignment, please feel free to contact me. Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

December 30, 2016

Review The dealership was very festive, the all white cars in the showroom was interesting , and the picture at the end of the process is certainly a nice to More

by Paapaa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Kalagian
Dec 30, 2016 -

Newport Lexus responded

Thank you for taking the time to leave this 5-star review. We're so pleased to see that your car-buying experience was a great one and we'd like to welcome you to the Newport Lexus Family. Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

December 30, 2016

Replace a Recalled part Mr Perez was so wonderful when I had my car serviced. I was so surprised to have my car cleaned and filled with gas when I returned for it! More

by Mrs. McDonald
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Perez
Jan 03, 2017 -

Newport Lexus responded

Hi Mrs. McDonald, It's a great pleasure to read this review and see that Peter provided you with the quality service people have come to expect from us here at Newport Lexus. Thank you for your business and we can't wait to see you at your next service visit. Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

December 30, 2016

Excellent and friendly service professionals! Joey helped with my 30k miles service for our GX 460. Very professional, friendly, efficient and effective. Timely call back as promised and ensured d More

by rravisha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Wilchek
Jan 03, 2017 -

Newport Lexus responded

Joey is an all-star and it's no surprise to read that he took great care of you and your vehicle. We hope your GX460 is running just like new and should you ever need anything, please let us or Joey know! Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

December 30, 2016

Scheduled service appointment for our GX460 Excellent service. No problems making the appointment. All services provided in a timely manner. Joey is the best, very knowleable of the product. As More

by luisGX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Wilchek
Jan 03, 2017 -

Newport Lexus responded

Hi Luis, We're so happy to read this and see that Joey did a great job once again. We'll be sure to share this 5-star review with him and the rest of our team. Thank you for choosing Newport Lexus and we'll see you soon at your next service visit! Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

December 30, 2016

New car lease only with Phil H I have referred so many people as Phil H is so honorable and responsive to customer needs. He's easy to work with and very honorable. More

by 777bjk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Philip Huynh
Jan 03, 2017 -

Newport Lexus responded

Phil is the man and we couldn't be happier that he's provided you and your friends with the 5-star service you deserve. Thank you so much for your business and your referrals. Hope to see you soon! Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

December 30, 2016

Joe Wilchek n service was incredible Service rep was fantastic. Joe made my service experience very positive and he is one of the reasons I stick with Lexus great dealership and friendly More

by Peter123
Recommend Dealer
Yes
Employees Worked With
Joey Wilchek
Jan 03, 2017 -

Newport Lexus responded

Hi Peter, We take great pride in providing 5-star service and couldn't be happier to see that Joe did just that. We appreciate your business and should you ever need anything, please let us or Joe know. Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

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