Newport Lexus

the best service in Orange County! Joey is the best! I have always had a great experience at this dealership and will continue to be a client for years to come. Joey is the best! I have always had a great experience at this dealership and will continue to be a client for years to come. More

Service Oriented We have been customers of Newport Lexus since it first opened ten years ago and wouldn't think of going anywhere else. Every service representative w We have been customers of Newport Lexus since it first opened ten years ago and wouldn't think of going anywhere else. Every service representative we have worked with has been good but most recently we worked with Sean Tafoya in tracking down a 'mystery noise' in one of our cars. It took some time to figure out what the problem was but the Newport Lexus team did not give up and we are now able to take our car on the weekend trip we have been planning. More

from "any consultant" to finding "the one" Moving to the Orange County area, I did research on which Lexus dealership to go to. The reviews for Newport Lexus were outstanding so there were no Moving to the Orange County area, I did research on which Lexus dealership to go to. The reviews for Newport Lexus were outstanding so there were no questions as to where I wanted to take my car. Booking a service appointment online was very easy and I selected "any consultant" as I was unfamiliar with the Service Department. I arrived to Newport Lexus and was greeted by their friendly staff who took down my information, did a quick inspection, and brought me over to the desk of Peter Perez. I couldn't have asked for a better "any consultant" selection! Peter explained the process of the service and provided the option of a rental or I could stick around as it would be done within the hour! I waited in the waiting area (which had very comfortable seating and coffee) only to have Peter walk over once the service was complete to further explain the next steps of what needed to be done. A few days later, once Corporate had reviewed my case, I received a phone call from Peter notifying me that he ordered the necessary part and that he would be in touch again once the part arrived to schedule a service appointment. To my surprise, the very NEXT DAY Peter called and said it was in! It's was better than Amazon Prime 2-day shipping! Booked my appointment with Peter, drove up to the Service Department and again received the same excellent and friendly service. Thank you Peter for navigating me through the Service Department and for providing outstanding customer service! I no longer need to select "any consultant" as Peter Perez will be my go to selection! More

Always Great Service From the courtesy pick up team to the always kind and informative service from my consultant Albert Lara, Newport Lexus is who I have trusted since pu From the courtesy pick up team to the always kind and informative service from my consultant Albert Lara, Newport Lexus is who I have trusted since purchasing my IS vehicle almost 10 years ago. Wouldn't change a thing. Thank you. More

Excellent I have been a customer of Newport Lexus for about 12 years and have purchased 4 cars from them. The experience has always been excellent. On the occ I have been a customer of Newport Lexus for about 12 years and have purchased 4 cars from them. The experience has always been excellent. On the occasion of my last purchase, I knew exactly what I wanted and called Mr. Huynh on the phone. By the time I arrived at the dealership, the new car was already in the "check-out" bay. Paperwork was completed in about 30 minutes and 60 minutes after walking in the front door, I drove out with my new car. Service is equally easy. The waiting area at the dealership is very pleasant; good coffee, a snack bar and comfortable chairs make waiting a few minutes a pleasure. I wouldn't go anywhere else. More

Quick Philip and Anita got us in and out of the dealership relatively quickly. We would return here and recomend this location to family and friends. Philip and Anita got us in and out of the dealership relatively quickly. We would return here and recomend this location to family and friends. More

Excellent I was very pleased with Gary Kalagian's service. He answered all of my questions and took care of all the paper work. It was a pleasure to purchase I was very pleased with Gary Kalagian's service. He answered all of my questions and took care of all the paper work. It was a pleasure to purchase a car at your dealership, and I will return again. I will also recommend Gary to my friends. Everyone should be as lucky as I was to have him explain the different features of the car. More

My experience I was very satisfied with the way I was served, Chris Clark was extremely professional and friendly. The location is easily accessible, the entire pla I was very satisfied with the way I was served, Chris Clark was extremely professional and friendly. The location is easily accessible, the entire place was so clean and generally speaking calm and not rushed More

Cilajet coating I brought my car, 2014 ES350, to Newport Lexus for reapplying the Cilajet coating. The service department had it done for free. It took me less than a I brought my car, 2014 ES350, to Newport Lexus for reapplying the Cilajet coating. The service department had it done for free. It took me less than a day.Thanks More

Fantastic! Excellent customer service, was very patient and informative and was very helpful finding the exact car I wanted. Did an excellent job to help us feel Excellent customer service, was very patient and informative and was very helpful finding the exact car I wanted. Did an excellent job to help us feel satisfied with our purchase! More