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Newport Lexus
Newport Beach, CA
2,414 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 06, 2016
An exciting experience. Great service I was working with South County Lexus for a few days. I was going to purchase a 2016 ES 350, Eminent White Pearl, black interior but the dealership d I was working with South County Lexus for a few days. I was going to purchase a 2016 ES 350, Eminent White Pearl, black interior but the dealership didn't have one without the spoiler. I went on the internet to look up dealerships in Orange County. Called a few and they didn't have ES with all my options without a spoiler. I then called Newport Lexus and talked to Craig Jones. He was so positive he could fine one for me. He called me back and said he found one and would be driving to Burbank to pick it up. Craig also matched the price I got at South County Lexus. Craig went the extra mile and when I came to pick up the car I was treated with great respect. Craig was very pleasant to work with and his salesmanship was superb. He make me a very happy person. More
by rwillinger
Employees Worked With
Craig Jones
August 06, 2016
The amazing service exceeded all expectations. From the moment we arrived our salesperson 'Shooter' wanted to find us exactly what we were looking for. Newport Lexus did not have the exact car con From the moment we arrived our salesperson 'Shooter' wanted to find us exactly what we were looking for. Newport Lexus did not have the exact car configuration with the options we wanted so 'Shooter' found the exact car we were looking for at another dealer and he personally drove over one hour to pickup the car for us and get it ready. He was super friendly and explained the features very well so we didn't waste money on features we didn't need. The kids were occupied in the arcade at the dealership which was very helpful so we could focus on purchasing the car. 'Shooter' not only found the right car but he was very easy to work with and got us the best price. I've never had such a great experience buying a car! More
by Jane528
Employees Worked With
"Shooter" Schuetter
August 05, 2016
Newport Lexis Experience This was the worst experience I have ever had. I went to pick up the car that was confirmed in email of day and time to be picked up. 20 minutes be This was the worst experience I have ever had. I went to pick up the car that was confirmed in email of day and time to be picked up. 20 minutes before I was to arrive, I got a call that they sold it and no apology. Just that they were having another car sent but it wouldn't be ready til the next day. They inconvenienced me and expected me to drop everything. I went to the dealership. Fred's answer to why did you sell it when you knew I was coming was "I have to sell 400 cars a month." I said "so my business isn't important?" His response -"ma'am, I have 400 cars to sell a month." Sales 101 - listen to the customer, let them vent and then try to make it right not argue with them and say absurd things like you have 400 cars to sell. I walked out and the GM responded to my email and voicemail but I realized I never got an I'm sorry for the way his management acted. I also have email to backup the communication around this sale. I'm embarrassed for them the way that this was handled and I have also contacted corporate Lexus. I was going to let this stay under the radar until my friend was contacted by Yelp that her review of what she witnessed while she was with me was removed because Newport Lexus didn't want the review there. Here is my review based on my experience. Take it for what it's worth but Fred was horrible in his actions and behaviors and did not treat me well. Had they taken responsibility - I wouldn't be posting this. Update: Thank you Tony for the response. As I mentioned when we talked, I was told I did not have to have the financials done until I picked up the car. I forwarded you that email that stated that even though I tried to submit them on Sunday, July 24th when both Lexus and I agreed on the terms of sale - I was told Thursday would be fine when I picked up the car. Let me clarify that this review was not about the fact that the car was sold before I got there, but this review is about the way I was treated by Fred. Had he apologized for what happened and not said the absurd comment of selling 400 cars a month - I would have still purchased the car. At the end of the day, it was the way I was treated not that the car was sold. More
by MindyLewis
Employees Worked With
Fred Mahjoob, Tony D'Amato
August 04, 2016
Purchase of a 2016 Rx350 Newport Lexus IS a number 1 dealership we have had many cars over our 58 years of marriage & the Experience here at Newport Lexus has brought us bac Newport Lexus IS a number 1 dealership we have had many cars over our 58 years of marriage & the Experience here at Newport Lexus has brought us back to purchase our 5th Rx & this is our 3rd One We have purchased here. We live over 500 miles in the north state but truly feel very comfortable Here . The sales man Jorge Urquidez had a wonderful smile when he greeted us & so right away we Were made to feel comfortable with a purchase. He explained everything about the car Answered all our Questions & did not pressure Us in anyway which made this purchase a wonderful experience. We would recommend Newport Lexus to anyone that wanted to buy a Lexus & send them to Jorge Urquidez as a number 1 salesperson. Zoe & Davd Hays More
by Zoe & Dave Hays
Employees Worked With
Jorge Urquidez, Sarah Engel
August 04, 2016
Satisfied Lexus NX Customer I just purchased a 2016 Lexus NX 200t F-Sport at Newport Lexus and had an amazing experience. Jorge Urquidez took care of us every step of the way fro I just purchased a 2016 Lexus NX 200t F-Sport at Newport Lexus and had an amazing experience. Jorge Urquidez took care of us every step of the way from a test drive to personally picking up and delivering our vehicle from an LA dealership. We received first class service and attention from Jorge, Anita in financing, and every employee we came into contact with at the dealership. A pleasant, seamless process all the way around. Thank you! More
by Amy Gilliland
Employees Worked With
Jorge Urquidez
August 02, 2016
Wonderful experience! The entire transaction at Newport Lexus was superb. Chris Clark is such a professional. He carefully explained EVERYTHING about the beautiful car that The entire transaction at Newport Lexus was superb. Chris Clark is such a professional. He carefully explained EVERYTHING about the beautiful car that I leased and guided me through a most pleasant experience. More
by Lexus Review
Employees Worked With
Chris Clark
August 02, 2016
Very upscale dealership with friendly, down to earth staff. Said Altawil was friendly, knowledgeable, and very professional. We were impressed with the outstanding customer service, good follow-up and communic Said Altawil was friendly, knowledgeable, and very professional. We were impressed with the outstanding customer service, good follow-up and communication and fair and competitive pricing. More
by kevinburton
Employees Worked With
"Shooter" Schuetter, Said Altawil
August 02, 2016
Professional and quick process High quality of work and products. Friendly employees and luxury facilitiy. Anthony did understand my needs and he provided a great sakes experience. High quality of work and products. Friendly employees and luxury facilitiy. Anthony did understand my needs and he provided a great sakes experience. Anita from finance was very professional and great skills. Overall I would definitely do business again with Lexus Newport. More
by Niveen77
Employees Worked With
Anthony Troxler, Anita Rami
August 01, 2016
My experiencing was refreshing and rewarding. Excellent customer service and attention to details. Very personable and accessible. Made sure I test drove the car several times to practice the feat Excellent customer service and attention to details. Very personable and accessible. Made sure I test drove the car several times to practice the features. Also, respected my need to have a certain price as a monthly payment. More
by Msfitkaren
Employees Worked With
Gary Kalagian
August 01, 2016
2016 RX 350 Special Order Our salesman, Steve Tibbetts, took very good care of us ordering the exact bells and whistles we really wanted. It took Lexus over 4 months to build t Our salesman, Steve Tibbetts, took very good care of us ordering the exact bells and whistles we really wanted. It took Lexus over 4 months to build the car, but the sales manager, Fred Mahjoob, was able to expedite the final delivery of our RX 350. It was well worth the wait and we absolutely love the car !!! More
by Pam & Kevin
Employees Worked With
Sarah Engel, Steve Tibbetts, Fred Mahjoob
