Newport Lexus

Friendly, genuine, great service. Very glad that our friend recommended George Urquidez to us. He was friendly, knowledgeable and informative. We look forward to working with George fo Very glad that our friend recommended George Urquidez to us. He was friendly, knowledgeable and informative. We look forward to working with George for the duration of owning this car and will recommend him highly to others. More

Professional service, pleasant Dave was great, breaking down service items and costs for regular maintenance. Loaner was excellent and ready in 2 minutes. Upon pickup, car was retur Dave was great, breaking down service items and costs for regular maintenance. Loaner was excellent and ready in 2 minutes. Upon pickup, car was returned washed, but someone had passed gas inside. Not acceptable. More

Got the Deal Done but Slowly Newport Lexus got the deal done but financing department was under staffed and we had to wait hours. We arrived at noon and didn't leave till 4pm with Newport Lexus got the deal done but financing department was under staffed and we had to wait hours. We arrived at noon and didn't leave till 4pm with the car. George U was our salesman and had another deal in progress despite our appointment with him. Then we had to wait a very long time just to see the finance person. It really ruined our car buying experience. However, we did make a good deal and got it done. More

Fantastic Experience What can I say? Greg Brawley turned the daunting task of purchasing a new (actually used) car at a dealership into an overall awesome experience. I w What can I say? Greg Brawley turned the daunting task of purchasing a new (actually used) car at a dealership into an overall awesome experience. I was looking for a very specific model car with very specific requirements as far as price, year and mileage. Newport Lexus was one of four dealerships in over 200 miles that came up with the car I wanted in the price point I was comfortable with. In talking with four different salesmen at the different dealerships before even walking in (I had done a lot of homework up front) I immediately felt at ease after talking with Greg over the phone. It was even more surprising to discover that I had Greg's nephew's wedding about eight years back. Keep in mind that I live in Pasadena, Greg is in Newport and his nephew is living in London...such a small world! The most important thing about my experience was that Greg followed through on all his promises; fixing a scratch in the leather, a window tint that he threw in and a few other items that we talked about while sorting out the final deal on the car. I would highly recommend Lexus Newport and you should most definitely ask for Greg Brawley. He's GREAT! More

purchase of an IS250 convertible Everyone I worked with was very helpful. Russ from the internet department contacted me almost immediately following my inquiry about the car Craig J Everyone I worked with was very helpful. Russ from the internet department contacted me almost immediately following my inquiry about the car Craig Jones, who sold me the car, is a very responsible, honest and informative sales person. He is one of the best car sales people I have ever dealt with. He knows the cars well and made the entire process of purchasing the car an easy one. He spent a great deal of time orienting me to all aspects of the car and how the various functions worked. He didn't pressure me to purchase extras, but when I asked him honestly about adding additional items such as paint protection he explained the benefits of doing this. Overall your staff provided me with an excellent experience and I would highly recommend you to others. . More

performance and service my contact was Albert, outstanding individual performance customer service and personality was outstanding true Lexis employee. Contact me by phone t my contact was Albert, outstanding individual performance customer service and personality was outstanding true Lexis employee. Contact me by phone to make sure my service appointment was current and I would be showing up on time, called me numerous times while my car was in the shop to give me updates and improved service performance of my vehicle and warranty requirements. Make sure that my loaner car was in excellent shape provided me with the GX SUV as requested, again performance and service from not only Alberto and the Lexus of Newport Beach was outstanding as always. My vehicle LS 460 runs smoothly and fantastic car was wash in detail before picking up left with a fantastic feeling of performance and service I knew for Lexis in the service department and my contact Albert. This is my third LS 460, we had a LX 450 SUV and SC 430 convertible, my youngest daughter has an IS, my oldest daughter has an RX we are true Lexis family when it comes to our cars. Again performance and service from Newport Lexus as well as sales as well as service apartment as usual has been outstanding and excellent highly recommend your organization & personnel to all my friends and colleagues Earl Cooley III More

vehicle purchase experience I have purchased many cars in my lifetime, and my experience with Gary Kalagian was one of the most pleasant to date. Gary was very informative and "N I have purchased many cars in my lifetime, and my experience with Gary Kalagian was one of the most pleasant to date. Gary was very informative and "No pressure" is the operative phrase. Once our decision was made on the new car, Gary was extremely thorough and patient in explaining all of the new technological equipment of the vehicle. Gary's approach was both intelligent and comforting. More

By the way, I love my new RX350!!! Gary spent nearly 8 hours with me, when I unexpectedly showed up at Newport Lexus on a Friday; I was quite frankly on the track to lower my lease paym Gary spent nearly 8 hours with me, when I unexpectedly showed up at Newport Lexus on a Friday; I was quite frankly on the track to lower my lease payment. But Gary knew what was important to me. He was able to lower my lease payment AND find me the Lexus car that met my personal needs. I couldn't be happier. This is honestly the best Lexus I've ever driven at the best lease price I could ever imagine. Thank you, Gary! More

Excellent Service and Pleasant to work with. This dealership has excellent employees. they are very courteous and professional. they have a keen knowledge of the vehicles and will be helpful to This dealership has excellent employees. they are very courteous and professional. they have a keen knowledge of the vehicles and will be helpful to meet their customer's needs. We are never pressured into making a decision that we are not happy about. they are good people to work with. More

First time Lexus buyer I have purchased and leased many vehicles over the past few years, I can honestly say that Greg is the best sales person i've worked with. He's very k I have purchased and leased many vehicles over the past few years, I can honestly say that Greg is the best sales person i've worked with. He's very knowable of the Lexus vehicles which is very important to me. His professionalism and none pressure approach made me feel as if I have known him for years. I shared with Greg when I'm ready for my next vehicle I will be contacting him. Thanks Kem More