Newport Lexus | Page 186

62,000 mile major service, front and back brakes replaced. Overall experience with customer service representative was excellent. The total bill was $2000 plus, a bit pricey, but that is the cost for owning/l Overall experience with customer service representative was excellent. The total bill was $2000 plus, a bit pricey, but that is the cost for owning/leasing a high end vehicle. More

Excellent customer service . Joey and Jorge from the service department exceed my expectations. While my car was at the dealer they provided me with a loaner vehicle to procee . Joey and Jorge from the service department exceed my expectations. While my car was at the dealer they provided me with a loaner vehicle to proceed with my busy day. Always kept in touch with me as far as the progress of my vehicle. Best service ever More

Great customer service Promptly greeted in a friendly manner by the gentleman who sets up the work order prior to discussing with the service consultant, Joey Witchek. Joey Promptly greeted in a friendly manner by the gentleman who sets up the work order prior to discussing with the service consultant, Joey Witchek. Joey was professional in the way he identified what the issue is. He was thorough in explaining what needed to be done next and how he was going to help get the issue resolved. Thank you for making us feel welcome and at ease. This is another reason we have bought our last two cars from this dealership. More

Service No issues, had to have additional work but before committing, the service rep explained why and what had to be done. I am satsfied with the outcome. No issues, had to have additional work but before committing, the service rep explained why and what had to be done. I am satsfied with the outcome. More

2017 RX I had to stop driving my 3 year old Mercedes because of driving problems and maintenance issues unresolved by Fletcher Jones. Glad I switched to wh I had to stop driving my 3 year old Mercedes because of driving problems and maintenance issues unresolved by Fletcher Jones. Glad I switched to what I believe is a much safer car!! More

Car purchase I was pleasantly surprised by how easy it was to purchase my Lexus. My salesman Joseph was very good and not pushy.i would recommend this dealership t I was pleasantly surprised by how easy it was to purchase my Lexus. My salesman Joseph was very good and not pushy.i would recommend this dealership to my friends. More

Great experience!!!!!!! This was my first visit to Newport Lexus. I stopped by to just LOOK at my next Lexus. I had the privilege of working with Steve Tibbetts. I was impr This was my first visit to Newport Lexus. I stopped by to just LOOK at my next Lexus. I had the privilege of working with Steve Tibbetts. I was impressed with his level of professionalism, his HONESTY, and his knowledge of the different models. There was no HARD SELL!! That would have turned me off. Needless to say, 2 hours later, I drove off with my new Lexus. Yes, I will be a repeat customer!!!!!! Thank you Steve!!! More

100% satisfied ! Steve was grate walked thru everything 100% satisfied will be back ...for our next lexus and will be happy to deal with Steve again...Thanks... Steve was grate walked thru everything 100% satisfied will be back ...for our next lexus and will be happy to deal with Steve again...Thanks... More

Newport Lexus service department is prompt, professional and I had made an early morning appointment for regular service on our 2015 Lexus. I was in the Service Department on-time, and they began work on my car I had made an early morning appointment for regular service on our 2015 Lexus. I was in the Service Department on-time, and they began work on my car within 5 minutes. Service that was due, and a full inspection, as well as a full washing of the vehicle, were completed in a little over one hour. The waiting area was comfortable, and TVs were on for those waiting to watch regular programming. All staff members who spoke to me were friendly and attentive, as well as professional! More

Love my RX with red leather interior Worked with Scott Cram to lease my second Lexus vehicle. I currently lease a CT and was interested in an SUV. So ultimately when it came time to shop, Worked with Scott Cram to lease my second Lexus vehicle. I currently lease a CT and was interested in an SUV. So ultimately when it came time to shop,I opted for a Lexus RX 350, F sport. I came in on an afternoon to just "browse" and then a few days later, I was back to make the deal. I highly recommend Scott Cram. Love his sales style. He's calm, honest, and practical. I was able to text him throughout the entire week about my thoughts. He was never once pushy and his demeanor was trustworthy for the entirety of the car search. I appreciate the time he took in making sure I was happy and most of all, comfortable. I am now the owner of an attractive Lexus RX 350, with stunning red leather interior. WOW. Thanks again Scott. I will be back soon. Thanks for taking great care of me. More