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Newport Lexus
Newport Beach, CA
2,427 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 22, 2016
Wonderful dealership and very friendly people. I had a service done on my RX350. Roberto Nunez was my service tech. He was VERY helpful and handled the details with ease. I appreciated his quick I had a service done on my RX350. Roberto Nunez was my service tech. He was VERY helpful and handled the details with ease. I appreciated his quick in and out. More
by Karenneumann1
Employees Worked With
Roberto Nunez
June 21, 2016
Disappointing test drive/presentation Came here recently for a test drive. Not sure why, but this sales guy just wasn't interested in letting us get on the freeway (the dealership is only Came here recently for a test drive. Not sure why, but this sales guy just wasn't interested in letting us get on the freeway (the dealership is only 2 blocks from the 73 Freeway, FYI, and no, it wasn't rush hour). We went maybe a couple miles on surface streets, going no more than 45 mph because of traffic and red lights. How is anyone supposed to know whether they like a car's performance going THAT slow? I was bored to tears on this test drive and left very disappointed. The guy also had this look on his face like he didn't think we were serious, even though we had every intention of buying a car that day if the car, the experience and the deal were right. In this instance, both were just miserable (although, to clarify, Michael was actually a nice guy otherwise). In the end, we ended up buying a car from Fletcher Jones MB instead. Visiting both dealerships made us realize just how superior Fletcher Jones is to Newport Lexus. The salesman we did a test drive with at FJ had a lot of energy and enthusiasm, even though it was after 7pm and was probably beginning to wrap up his workday. When we test drove out of the dealership, he immediately asked us to get on the freeway (unlike Newport Lexus). As soon as we got on the 73 Fwy, a CHP cruiser passed us. The salesman told us to "punch it" and speed past the police officer so we could test the performance of the car. We thought he was joking and didn't do it for fear of getting a ticket, but he later told us he was serious because FJMB pays so much in taxes to the city that the CHP does not pull over anyone for speeding if they are doing a Fletcher Jones test drive. I LOVE THAT! 100x better and WAY more enjoyable experience than at Newport Lexus, hands down. Drove off the lot with that Mercedes-Benz that night. More
by AttyMark
Employees Worked With
Michael Shimon
June 20, 2016
15,000 mile service I always enjoy coming to Newport Lexus. I feel like I'm in a luxury hotel. Everyone is so nice and accommodating. Beautiful environment and very profe I always enjoy coming to Newport Lexus. I feel like I'm in a luxury hotel. Everyone is so nice and accommodating. Beautiful environment and very professional people. More
by PeanutCity
Employees Worked With
Gary Kalagian, Peter Perez
June 20, 2016
Great Service was great. Melissa was very helpful. She was able to answer my questions and provided me with updates on my car and the needed services. Service was great. Melissa was very helpful. She was able to answer my questions and provided me with updates on my car and the needed services. More
by OAlomair
Employees Worked With
Melissa Alarcon
June 19, 2016
Repair service is excellent We had an unexplained rattle in the car which was very distracting. The mechanic found the cause and Newport Lexus repaired the defect. Best of all, We had an unexplained rattle in the car which was very distracting. The mechanic found the cause and Newport Lexus repaired the defect. Best of all, it was covered under the warranty. They provided me with a nice loaner car for the day. Great service! More
by Cleverman7
Employees Worked With
David Clayton
June 19, 2016
30,000 service Everything went well. The rattle I heard on passenger side is gone. The brakes feel better. I do have 1 complaint about my tires. I was informed the t Everything went well. The rattle I heard on passenger side is gone. The brakes feel better. I do have 1 complaint about my tires. I was informed the tread on the tires was poor. I'm concerned how could that be as the car had new tires when I bought it & only have driven 10,000 miles in over a year? More
by L234
Employees Worked With
David Clayton
June 17, 2016
Service experience I had an excellent experience with the service personnel and her services. The service was completed in a timely fashion and to my utmost satisfaction I had an excellent experience with the service personnel and her services. The service was completed in a timely fashion and to my utmost satisfaction. More
by SD
Employees Worked With
Melissa Alarcon
June 17, 2016
10,000 service and fix navigation system Fantastic service every time. I recommend Newport Lexus to everyone. Service is great, loaner is easy, there is simply nothing negative to say. Than Fantastic service every time. I recommend Newport Lexus to everyone. Service is great, loaner is easy, there is simply nothing negative to say. Thanks, Wendy More
by Lexus
Employees Worked With
Joey Wilchek
June 14, 2016
great in every way no wait, courteous staff, beautiful dealership, readily available loaner car, got a phone update on the car, pickup was fast and car was washed and re no wait, courteous staff, beautiful dealership, readily available loaner car, got a phone update on the car, pickup was fast and car was washed and ready for me More
by sma
Employees Worked With
Arlyn Apodaca
June 14, 2016
Mike Shimon Provides Stellar Customer Service Mike is a professional, knowledgeable and thoughtful salesperson who helped me find the exact vehicle I was seeking for the second time. Mike remember Mike is a professional, knowledgeable and thoughtful salesperson who helped me find the exact vehicle I was seeking for the second time. Mike remembered details about me from the last time we worked together and really personalized the experience. It is clear he is genuinely interested in his clients. He also advocated to get me the lowest possible interest rate he could and succeeded, which lead to a great deal of savings. Mike is a one of a kind, extraordinary professional. If you are looking for an enjoyable, comfortable and stress free experience when purchasing a vehicle, I would highly recommend that you work with Mike Shimon. More
by Coreyevanparker
Employees Worked With
Mike Shimon
