Newport Lexus

Outstanding customer service From the moment I contacted my sales consultant, Chris Clark, to share what had happened to my recently purchased RX350, he was genuinely interested & From the moment I contacted my sales consultant, Chris Clark, to share what had happened to my recently purchased RX350, he was genuinely interested & wanted to assist me in any way he could. I've even told others that I felt like I had contacted a caring relative. He had the service representative, Albert contact me within 24 hours. Albert was professional, accommodating & friendly. He assured me that the problem would be resolved quickly & thoroughly. Upon arriving, I was greeted by professional young man who directed me to Joey as Albert was at lunch. In no time at all, I was driving away in a lovely loaner car. I received a call that evening from Albert advising me that the service to my car was complete & ready for pick up. I did pick up my car the next afternoon & that experience was equally as efficient. More

Excellent This is only the 2nd time I have used your service department. I just moved here the end of last year. My 1st visit was my 15,000 mile service. My exp This is only the 2nd time I have used your service department. I just moved here the end of last year. My 1st visit was my 15,000 mile service. My experience was 5 star. My visit this last Saturday was because of a problem with the under panel underneath my car. It was checked out and and re-attached as best as possible. The new part was ordered so I will be back soon to have it taken care of. Again, your Service Department is 5 star! More

The best car dealer in my experience We bought a certified used car with reasonably low mileage and at a reasonable price one year ago. The car started to ride a little too bumpy and it We bought a certified used car with reasonably low mileage and at a reasonable price one year ago. The car started to ride a little too bumpy and it was determined (by another mechanic) it needed rear shock absorber replacements. This was done cheerfully and quickly. We really like the spirit and attitude of the employees of this dealership. They always are very helpful, and caring. The dealership gives free car washes and free airport parking with shuttle service as well as a first rate service and repair shop. The staff is highly professional and courteous. Dennis Kite More

Professional, knowledgeable and friendly. My wife was the shopper for a new auto and the salesman and sales manager were perceptive of those features that were important to her. They handled t My wife was the shopper for a new auto and the salesman and sales manager were perceptive of those features that were important to her. They handled the presentation of features in a friendly and professional manner without overwhelming her with details. The test ride was done with ease and an understanding that there was some reluctance to get behind the wheel of an auto with a quick pickup and new features that were somewhat a distraction from previous driving experience. The selling process was not pushy and we respected the short give and take to reach an agreement on price. All in all a good experience and would recommend Newport Lexus to a friend! More

Excellent Service, "Quick and Easy Drop Off and Pick Up" I have been taking my car to Newport Lexus for 8 years. David Clayton has been my service rep the entire time. If I call ahead, he has a loaner car I have been taking my car to Newport Lexus for 8 years. David Clayton has been my service rep the entire time. If I call ahead, he has a loaner car ready and waiting for me along with the paperwork. Just a few initials and signatures and I am on my way. The service team is fantastic as well. My car runs and drives as well as the day I bought it. More

Excellent service over many years. I drive from West L.A. I purchased my Lexus in 2003 new in Concord, Ca. with cash. Since then through excellent service, advice and care, it is still in top flight conditio I purchased my Lexus in 2003 new in Concord, Ca. with cash. Since then through excellent service, advice and care, it is still in top flight condition. Since my relocation to Southern California, I travel,once or twice a year to Newport Beach Lexus for service. My experience there has been and is superb. More

Professional yet friendly staff, through and willing I have been coming back to renew my lease. I have been able to get a good deal. Furthermore I feel taken care of by the sales person I have been work I have been coming back to renew my lease. I have been able to get a good deal. Furthermore I feel taken care of by the sales person I have been working with. More

Not happy Roberto told me that I needed to replace my 2 rear tires. When I went to the tire place where I always buy my tires they said my 2 rear tires were fin Roberto told me that I needed to replace my 2 rear tires. When I went to the tire place where I always buy my tires they said my 2 rear tires were fine but I needed to replace my 2 front tires. When Roberto told me my tires needed to b replaced I told him not to rotate them. Well they obviously rotated them anyway. I called Roberto from the tire place and told him what happened. He wasn't very interested. More

excellant service Newport Lexus provides better services than even Fletcher Jones Mercedes Benz. Newport Lexus has great staff, great lounge area and other areas that k Newport Lexus provides better services than even Fletcher Jones Mercedes Benz. Newport Lexus has great staff, great lounge area and other areas that keeps the customer relaxed while they get their car serviced. I have been there 3 times so far and every time has been great !!!! More

Excellent Service I just needed a headlight replaced. The service was quick with minimal wait time. They are always professional and provide service that meets my nee I just needed a headlight replaced. The service was quick with minimal wait time. They are always professional and provide service that meets my needs. More