Newport Lexus

Always a pleasant experience Our family has been with Newport Lexus for over 6 years and the service is always top notch. We have dealt with a number of salespeople, all great. A Our family has been with Newport Lexus for over 6 years and the service is always top notch. We have dealt with a number of salespeople, all great. Andy Tran has sold us the last few cars, and not only is he a very pleasant man, but has made our car-shopping experience pain-free. Not to mention, he always calls to wish us well at every holiday. The dealership is amazing and has a number of amenities that we enjoy: areas that allow us to work remotely (WiFi, desks, computers), comfortable sitting areas (comfortable sofas and love seats), a coffee bar with beverages and food, arcade for the kids, up to date bathrooms that are always clean, and a little shopping area. Did I mention complimentary car washes?? We also have had a great relationship with Bobby Sento, who is always pleasant to work with. I would (and have) recommend this dealership to anyone looking to purchase a Lexus. More

Customer Service Excellent I have purchased 4 vehicles from Lexus Newport Beach and each purchasing experience has been pleasant. Sangjae You, went above an beyond in providing I have purchased 4 vehicles from Lexus Newport Beach and each purchasing experience has been pleasant. Sangjae You, went above an beyond in providing top notch service during the process of purchasing my newest vehicle. He willingly transferred all the programmed destination data from the old vehicle to the new one,. Thank you, Genoveva Anderson More

Great customer service Gary was great. Very knowledgeable about the product. Not pushy like other sales people. Very easy to work with and willing to negotiate a good dea Gary was great. Very knowledgeable about the product. Not pushy like other sales people. Very easy to work with and willing to negotiate a good deal. More

Gary is a cut above the rest! My husband and I knew, after visiting many other Lexus dealerships, when we walked into Newport Lexus and met Gary that this was they type of dealersh My husband and I knew, after visiting many other Lexus dealerships, when we walked into Newport Lexus and met Gary that this was they type of dealership and sales person we wanted to do business with. From start to finish the whole experience was very comfortable and enjoyable. Gary took it upon himself to go over ALL of the cars features with us so we could make an educated discussion on if this was the car for us or not. We researched the car online, had been to other Lexus dealerships, and test driven it multiple times, however we learned more from Gary about the car than everything else combined. No other sales person had taken the time to educate us to the full extent that Gary did. Flash forward to the paper work and buying process, we did not feel the least bit pressured, in fact Gary genuinely wanted to make sure this was a good fit for us. He even told us that if we weren't 100% happy and comfortable with the car that he would keep his eye out for us and find one that is, "I don't care if you buy tonight or in a year, I will see you through the whole process and make sure you end up getting the car that you're 100% happy with". That, amongst many other things, really spoke volumes to my husband and me. Gary is not your run of the mill high pressure car sales man, he is the complete opposite! You can tell he has a passion for what he does and genuinely wants to see people happy. He not only gave us EXCEPTIONAL service while we were there but he gave us his personal cell number and told us that he is our Lexus guy from now on, if we need a service, have trouble figuring out the navigation, or anything at all to give him a call and he will help us out. I don't know about you but I have never had a sales person be so dedicated even AFTER they get the sale. I could go on all day about how pleased we were/are with our service at Newport Lexus but the bottom line is, Gary is phenomenal and Newport Lexus is THE place to purchase your Lexus. We feel grateful to have stumbled into Newport Lexus and even more grateful that Gary was "our guy! More

VIP Customer Service A+++ I have purchased 7 vehicles from Lexus Newport Beach and each experience has been better than the last. They treat me like I'm a VIP and their dealer I have purchased 7 vehicles from Lexus Newport Beach and each experience has been better than the last. They treat me like I'm a VIP and their dealership benefits are second to none. I wouldn't buy anywhere else. More

Great Customer Service From Sangjae You! Sangjae made the car buying experience very pleasant. He took the time to explain everything to us and stayed with us until all the paperwork was fini Sangjae made the car buying experience very pleasant. He took the time to explain everything to us and stayed with us until all the paperwork was finished at 12 am. More

The Power of Transparency People like Mike and Bobby are the ones who create the positive divide between a "sales" based environment and a "customer service" experience. The di People like Mike and Bobby are the ones who create the positive divide between a "sales" based environment and a "customer service" experience. The difference being, wanting to purchase a vehicle out of pressure, or being given the choice to walk out with a purchase fitting to the personal ideal you walked into the dealership with. An incredible amount of transparency was displayed from the moment I initially shook hands until the moment I drove off in my new Lexus. Moral of the story, from Bobby Sento in management to Mike Shimon in sales, the emotional and physical transparency of these individuals created an experience worth reliving over and over again. The attention to detail and transparent nature of these two embody the ideal of a "red-carpet" experience. Not only did Mike go into great depth for almost an hour explaining each function of the vehicle even AFTER it was purchased, but he also made sure to preserve customer retention value by including personal ownership stories of his own and made it overall personable and enjoyable to learn all about the car. He put himself in my position as a new car buyer and was equally excited to cover every detail. Thanks to Mike & Bobby over at Newport Lexus I am now a customer for life! More

Bought a new NX200T Sport from Scott Young, Great experience Scott Young is an excellent Salesman, very dedicated to his work, knowledgeable and care about his customers. He is trustworthy and you can rely on hi Scott Young is an excellent Salesman, very dedicated to his work, knowledgeable and care about his customers. He is trustworthy and you can rely on him about cars. The price was very fair and the service was just top notch. I am in love with my new and first ever car! Thank you so much, Scott! Thank you, Newport Lexus! See you soon :) Best, Elaine More

Outstanding, that is why i came back to buy my next car! I bought my Lexus 2010 HS 250h from Newport Lexus, and they have done all my service! That is why I returned when it was time to look into my next L I bought my Lexus 2010 HS 250h from Newport Lexus, and they have done all my service! That is why I returned when it was time to look into my next Lexus, a 2015 ES300h. I was greeted by Jorge (aka George) with a very friendly smile and handshake. He spent the next two hours showing me what they had on the lot, in transit and at the other two dealerships. I came back that afternoon with my wife and Jorge showed her all the cars I had looked at, and then we decided on which one and negotiated the purchase price. What more could I ask for, the car i wanted, fare treatment, a reasonable price and I know I will have great service! Jim More

Lexus of Newport Car Buying Experience Excellent service by both Abe Cannan and Bill Pippen. The car buying experience was made easy with excellent service and a committment to customer sat Excellent service by both Abe Cannan and Bill Pippen. The car buying experience was made easy with excellent service and a committment to customer satisfaction. I would defintely recommend this dealership if you are intersted in purchasing a Lexus. More