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Newport Lexus

Newport Beach, CA

Overview
Reviews
4.9
2,313 Reviews
Call Dealership (949) 477-7107
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3901 MacArthur Blvd

Newport Beach, CA

92660

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Showing 2,313 reviews

November 23, 2024

This is our second purchase from this dealership, but I would definitely say the overall level of service has gone down with the new ownership. You can tell the employees don’t seem as happy the coffee sho More

by beach_121314
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joey Wilchek, Vance Remmey
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Nov 27, 2024 -

Newport Lexus responded

beach_121314, Thank you for sharing your feedback with us! We're sorry to hear that we didn’t meet your expectations. Your input is valuable, and it will help us to provide a better experience for you in the future. Rest assured, we’re looking into your concerns and will get back to you as soon as possible. We appreciate your patience and understanding. Anthony D'Amato General Manager tonydamato@newportlexus.com

November 23, 2024

I appreciate having a personal contact with Peter Perez. He makes it easy to schedule service and handle this last problem I had with my tailgate door. More

by Gina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Perez
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Nov 25, 2024 -

Newport Lexus responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 21, 2024

Beautiful dealership, friendly staff, exceptional amenities, always a pleasure to come down here for service, shopping, or other needs. There are closer ones to my house but I drive the extra mile fo More

by moahdriven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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Nov 22, 2024 -

Newport Lexus responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

November 21, 2024

Always request Joey Wilchek because he is so courteous and I know my service experience will be outstanding More

by Djoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Wilchek
Report | Print
Nov 22, 2024 -

Newport Lexus responded

Hi, thanks for your praise and kind comments about Joey. Please don't hesitate to reach out to us if there's anything more we can do!

November 20, 2024

Robert my service guy. He was polite, and precise about what was needed. Plus he had humor. More

by handsondbs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashly, Roberto Nunez
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Nov 21, 2024 -

Newport Lexus responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

November 20, 2024

These guys always have fast great service! I have driven a IS350, then a GS350 since 2013 and they have both been taken care of at Newport Lexus. Excellent work guys! More

by Gsdlaguna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Report | Print
Nov 21, 2024 -

Newport Lexus responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 20, 2024

I received professional service at the dealership on November 19. The service representative was courteous and professional. More

by Lexus customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Tafoya
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Nov 22, 2024 -

Newport Lexus responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 19, 2024

Sean handled my issues with concern and his actions allowed me to complete my tasks in a timely manner as I am leaving for vacation out of the country More

by Olleguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Tafoya
Report | Print
Nov 21, 2024 -

Newport Lexus responded

Hi, we're happy you found our staff to be so supportive during your experience here at Newport Lexus. We hope you have a great day!

November 19, 2024

I have been Newport Lexus customer for about 20 years, always been treated very well! More

by shoko bennett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali Shekeb
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Nov 21, 2024 -

Newport Lexus responded

Hi, thank you so much for the positive review! We hope you have a great day!

November 19, 2024

Excellent service advisor with fast, honest and reliable service. Don’t forget to give him a Xmas bonus. More

by johnworavka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Perez
Report | Print
Nov 21, 2024 -

Newport Lexus responded

Hello, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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