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Newport Lexus

Newport Beach, CA

Overview
Reviews
4.9
2,320 Reviews
Call Dealership (949) 477-7107
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3901 MacArthur Blvd

Newport Beach, CA

92660

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Showing 2,320 reviews

November 01, 2024

Communication timely. Analysis using videos of need work and status of current condition was helpful. More

by Klycem46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Perez
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Nov 01, 2024 -

Klycem46 responded

Communication to me was very good. I appreciate receiving videos of specific areas and recommendation of work to improve performance and safety of my car.

Nov 01, 2024 -

Klycem46 responded

Communication to me was very good. I appreciate receiving videos of specific areas and recommendation of work to improve performance and safe

October 28, 2024

Service consultant Chris Cortez handled my situation with professionalism and care. Eternally grateful for his help and understanding. Thank you Chris! More

by Angel Garcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Cortez
Report | Print
Nov 01, 2024 -

Newport Lexus responded

Angel, we're happy you found Chris to be so supportive during your experience here at Newport Lexus. We are always more than happy to assist you if anything else comes up. Take care!

October 28, 2024

Excellent customer service. Good communication and attention to your needs. Clean and well display of customer service waiting area. More

by elsyaydee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Wilchek
Report | Print
Nov 01, 2024 -

Newport Lexus responded

Hi, thank you so much for your positive comments about Newport Lexus! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 26, 2024

Chris, the Service advisor was extremely helpful and professional, personable and knowledgeable! Overall, great customer service! More

by LJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Cortez
Report | Print
Oct 27, 2024 -

Newport Lexus responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

October 26, 2024

Excellent service with Joey. It started as a we soon drove into the service department and was greeted. More

by Ed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The person who uses the sweeper to clean up the floors., Joey Wilchek
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Oct 27, 2024 -

Newport Lexus responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

October 26, 2024

Thank you Sean for your exceptional support as a service provider. On time and kept me up to date! More

by Laura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Tafoya
Report | Print
Oct 27, 2024 -

Newport Lexus responded

Thank you Laura for taking the time to let us know how we did. We hope you have a great day!

October 26, 2024

Great customer service. My car is very clean. They did a great job. Will come back again. More

by vi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Wilchek
Report | Print
Oct 27, 2024 -

Newport Lexus responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

October 26, 2024

Newport Lexus’ services are excellent. I feel I get back a brand new car after the 90K services, exteriors are clean and shining, engine is running very smoothly. More

by Lin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber, the service scheduler , Sean Tafoya
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Oct 27, 2024 -

Newport Lexus responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

October 26, 2024

Very accomodating. Personal attention. Very smooth process. Nice replacement car. Car washed, overall easy process. More

by azechory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Wilchek
Report | Print
Oct 27, 2024 -

Newport Lexus responded

Hi, we really appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 26, 2024

The service at Newport Lexus is always outstanding! Kevin Nessl is always courteous and professional and makes you feel welcome! He gets 5 stars! More

by keithevanoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Nessl
Report | Print
Oct 28, 2024 -

Newport Lexus responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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