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Newport Lexus

Newport Beach, CA

4.9
2,421 Reviews

3901 MacArthur Blvd

Newport Beach, CA

92660

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Showing 2,421 reviews

December 01, 2024

Every Newport Lexus employee I have encountered, during the 9 years since I bought my car there, are professional and courteous. I could not be happier with the service and will continue to bring my car t More

by February
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Manzano on this visit 5 Dtars
Dec 02, 2024 -

Newport Lexus responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

December 01, 2024

Chris Cortez & Kelly Barry both are top notch employees. I’d suggest the ner owner puts the TV’s. Back in service and orders the Lexus hand towels. The last owner degraded the dealer reputation by doing tha More

by PaddlingpaladinDont worry be happy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Cortez, Kelly Barry
Dec 02, 2024 -

Newport Lexus responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

December 01, 2024

Was not a good experience; Rep handling, finance tactic selling insurance for tire and service. Few issues with programing . Better to buy from BMW certified car. More

by Allan S
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sara
Dec 03, 2024 -

Newport Lexus responded

I appreciate you taking the time to inform me about your recent experience. I deeply regret any inconvenience you may have encountered, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Tony D’Amato Newport Lexus tonydamato@newportlexus.com

December 01, 2024

Good service, service managers explain things well, and always on top of what my Lexus needs. Even though I’ve partially relocated to Ventura, I’m timing my service needs during the times I’m back in Oran More

by Jeff B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Wilchek, Rudy Esqueda
Dec 03, 2024 -

Newport Lexus responded

Hi Jeff, reviews like this give us motivation and help us ensure we provide high-quality care. We look forward to your next visit! Take care!

November 30, 2024

Prompt response and they provided me great service in a timely manner and with a smile. More

by wwest1519
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Wilchek
Dec 01, 2024 -

Newport Lexus responded

Hello, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

November 28, 2024

Had a great and easy service experience for my 5k mile service, highly recommend newport Lexus! More

by sbarvarz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Nessl
Nov 29, 2024 -

Newport Lexus responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 28, 2024

I like Kevin for my Lexus Service man since I had my previous Lexus RC. He is a professional and has a sense of humor. I am sure a lot of customers like him since he is always busy. This time I purchase More

by Happy Lexus Customer
Recommend Dealer
Yes
Employees Worked With
Kevin Nessl
Nov 29, 2024 -

Newport Lexus responded

Hi, we're happy you found our staff to be so supportive during your experience here at Newport Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.

November 28, 2024

Good service, skilled in business, patient in answering questions from customers, very good dealer. Thanks! More

by Tiger Yang
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Porrett
Nov 29, 2024 -

Newport Lexus responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 27, 2024

Newport Lexus has a very clean and welcoming. All the staff I encountered were friendly and willing to help. More

by Jen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
I worked with Mr.Kelly Barry and Dalton at the finance. I wish I could give them both more than 5 stars for their expertise and patience!
Nov 29, 2024 -

Newport Lexus responded

Hello Jen, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

November 27, 2024

Pleasant environment. Service rep Kevin is very knowledgeable and accommodating. Car is returned clean. I am well satisfied. More

by hmansour8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Nessl
Nov 29, 2024 -

Newport Lexus responded

Hi, we're happy you found our staff to be so supportive during your experience here at Newport Lexus. We are always more than happy to assist you if anything else comes up. Take care!

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