Newport Lexus

Rude staff and incompetent management. I ended up paying more than I was expecting when I traded in my old car there because they paid off my loan late. Also getting a response by email I ended up paying more than I was expecting when I traded in my old car there because they paid off my loan late. Also getting a response by email or a returned call was impossible. More

Service consultant Chris did an excellent job. He explained service options and things needing immediate attention. He explained service options and things needing immediate attention. More

I came in for a routine service today at Newport Lexus. They always have friendly and polite people to meet me right away. The service writer, Kevin Nessl, is a good guy that I trust. My car was finishe They always have friendly and polite people to meet me right away. The service writer, Kevin Nessl, is a good guy that I trust. My car was finished almost exactly when promised. There are lots of comfortable areas to relax in while waiting. I’m happy with this dealership and I will keep coming back. More

0/0 with new ownership and service department. As a way of background, I have purchased or leased 5 cars from this dealership and have had all of the vehicles dealer serviced here. Since my las As a way of background, I have purchased or leased 5 cars from this dealership and have had all of the vehicles dealer serviced here. Since my last service appointment the dealership has changed ownership. I had some service work that needed to be done as well as replacing a broken AC vent in my vehicle, so I set up an appointment. I purchased the Lexus OEM AC vent part directly from Lexus to be installed at my appointment. Newport Lexus refused to install the AC vent part because it wasn't purchased through their onsite parts department even though it was an OEM part purchased through Lexus. In addition the onsite Newport Lexus parts department was selling the part 28% higher than MSRP for the same part directly from Lexus corporate. I was shocked at their take it or leave it response, especially as 15+ year customer of this dealership. They provided no reason for this policy beyond "our service technician refuses to install parts not purchased from us". It is easy to see the policy is that way to rip off and overcharge their customers. If that is how they treat one of their long-term loyal customers I can't image how they will treat other owners. Another local Lexus dealership had no problem installing the part from Lexus with zero complications. Needless to say, Newport Lexus has lost my future business and I would recommend customers look elsewhere for a dealership that is fair and cares about their customers. More

Great service, very professional & courteous. Jordan was vert helpful and on time. I will be back! Jordan was vert helpful and on time. I will be back! More

I had a flat tire and service got me in immediately to replace it for me and were going to send me on my way but when I was checking in, Roberto, let me know that it was time for my yearly maintenance so replace it for me and were going to send me on my way but when I was checking in, Roberto, let me know that it was time for my yearly maintenance so I left the car for them to get all of that done also. More

Every time I bring my car for simple oil change, I get hit with so many other mechanical issue with my car. This is the car I purchased from same place and has been maintained by only Lexus dealer. hit with so many other mechanical issue with my car. This is the car I purchased from same place and has been maintained by only Lexus dealer. More

Chris is such a help! Nice guy! I’m very happy with the service he provided for me. Thank you for employing such a great worker Nice guy! I’m very happy with the service he provided for me. Thank you for employing such a great worker More

Fantastic service experience at Newport Lexus. Kevin was very knowledgeable, friendly, and provided exceptional service as my advisor. Kevin was very knowledgeable, friendly, and provided exceptional service as my advisor. More

o Sean service adviser --- Excellent o Amber Smith is service rep --- Excellent o Joey Kato is salesman --- Excellent o Fred Mahjoub is sales manager --- Excellent o Roger Ghasemi is finance --- Excel service rep --- Excellent o Joey Kato is salesman --- Excellent o Fred Mahjoub is sales manager --- Excellent o Roger Ghasemi is finance --- Excellent o Joe Ehlert is sales manager --- Excellent Everyone was kind capable & courteous. Very professional customer care. More