Newport Lexus

I have received a wonderful service last week for my car. That’s great service That’s great service More

The staff was friendly and had warm handoffs to each other. I never once felt pressured. Joey did a great job at communicating all the details of the vehicle. other. I never once felt pressured. Joey did a great job at communicating all the details of the vehicle. More

Great customer service, Nasser was attentive and I could tell he was trying to get the best vehicle based on my needs. I felt very comfortable and confident they were looking out for me. tell he was trying to get the best vehicle based on my needs. I felt very comfortable and confident they were looking out for me. More

The Lexus dealership in Newport Beach was absolutely amazing.everything went smoothly. The staff were professional, friendly, and welcoming. The whole process was easy and hassle-free. The place was cle amazing.everything went smoothly. The staff were professional, friendly, and welcoming. The whole process was easy and hassle-free. The place was clean and luxurious. We were totally satisfied. More

I’m on my fifth Lexus vehicle over 20 years and for as long as I have been coming to Newport Lexus, they have always taken care of me and accommodated my vehicle needs. Employees are helpful, friendly and long as I have been coming to Newport Lexus, they have always taken care of me and accommodated my vehicle needs. Employees are helpful, friendly and most of all professional. I appreciate the level of service, knowledge and approachability offered by the staff and team members here. Thank you for the assurance that no matter the issue, it will be handled appropriately and in a timely manner. More

They are very professional. Dealership is clean and service and sales personnel are knowledgeable and helpful. Dealership is clean and service and sales personnel are knowledgeable and helpful. More

I went to other Lexus Dealerships but Newport Lexus was the BEST. Everyone was very nice and knowledgeable. Greg Holley has such a calm demeanor, Greg is exceptional!!! the BEST. Everyone was very nice and knowledgeable. Greg Holley has such a calm demeanor, Greg is exceptional!!! More

Sales and service totally coordinated. Excellent followup and service and everyone is completely professional that I have dealt with. Excellent followup and service and everyone is completely professional that I have dealt with. More

Overall, I’m happy with my used car vehicle purchase. However, it was nowhere near 5 stars - and honestly it’s more of a neutral “3-star” review. I’m happy overall because the deal is appropriate. Howeve However, it was nowhere near 5 stars - and honestly it’s more of a neutral “3-star” review. I’m happy overall because the deal is appropriate. However, I didn’t intend to purchase the vehicle at that moment because I just wanted to test drive it. Please note that I’m not placing any blame with the dealership because ultimately I signed the papers and completed the deal, but I wanted to leave to think everything over and come back after a couple hours. Unfortunately my salesperson wouldn’t allow me to do this. And when we were negotiating back-and-forth on the deal, it did end up towards my favor - but I didn’t know what the final numbers were, and the salesperson just had me sign a ton of additional paperwork (as if I purchased the car) before even knowing the numbers. Besides that, I didn’t have time to thoroughly inspect the vehicle (it was mid-day on a weekday, and I was in the middle of working at the time), so I’m unsure if their car wash (after the sale) revealed the imperfections - but I noticed numerous slight dings all over the hood and roof the moment I drove it home. Honestly, it appeared to be like hail damage. I’ve purchased many vehicles in my lifetime (this is #51 for me), and 90% of my vehicle purchases have been through dealerships. I’m meticulous when it comes to “issues” (especially if it’s cosmetic), so this looks like I’ll be spending over $1000 to correct that damage through a Paintless Dent Repair shop. However, if I noticed these imperfections, I wouldn’t have purchased the vehicle. Also, the passenger side rear quarter panel looks like it was slightly grazed by one of the previous owners. The damage is still there (approximately 12-18 inches), and it’s covered by touch up paint (which again I did not catch during the test drive), but it sure appeared noticeable after the post sale car wash. I don't expect anything from writing this review (which is why I gave them the 4 stars, even though it’s not a true 4 stars), but wanted to provide my honest experience because the part that they don’t show you on the website is the $995 exterior/interior protection package the consumer has to pay. That was the main reason I wanted to think the deal over because even in the finance office, my payment terms were initially lower until I called out that charge (as if they didn’t want me to catch this discrepancy). More

My service representative Robert was very prompt on notifying me on the progress while my car was being serviced. He answered all questions and made sure I was taken care of. This was my first visit an notifying me on the progress while my car was being serviced. He answered all questions and made sure I was taken care of. This was my first visit and definitely will continue bringing my car back for further services. More